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How much! Excessive Amazon return cost


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I ordered an item from Amazon, which was £24.  When it arrived, I noticed it was broken and requested a return. 

 

Got the return label, but when I went to the post office, they said I had to pay.  Cheapest was £13.  Once I picked my jaw off the floor.  I decided not to post it back at this time.

 

What are my rights regarding this.  I'm not willing to write off £13 for something that a paid £24 for!

Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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Ordered via Amazon but sent direct from the supplier.  I suspect it was damaged in transit.  It's a metal post box and the casting at the top has a crack in the corner rendering it not weather proof.

Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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Just waiting for their response. Aparantly, I have to wait 48 hours before Amazon will do anything

Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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  • BankFodder changed the title to How much! Excessive Amazon return cost

If the item was damaged in transit, then I would think it is up to the trader to claim back the postage fee and allow you to return it post free !.

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