Jump to content


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 211 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Long story cut short.

I was paying £57.00 p.m.direct debit to Toto energy before they went bust.

I had dual fuel but hardly use any gas as I have a multi fuel burner.

 

 Along comes EDF to manage my account.

I was then in credit by a large chunk,

 

2 months later EDF amend my d.d. to £41.00 p.m.

 

 Last week, I gave a meter reading for gas and one for electricity.

I was previously in credit by around £38.00.

 

 This week, I had an email from EDF saying that they were increasing my d.d. in november to £70.00.

I was also allegedly in debt to them to £92.00.

 

 I use around the same amount of electricity each day.

I am out from 06:30 until around 17:30,5 days a week.

 

 How can I go from being £38:00 in credit,

pay £41:00 p.m.d.d.,

yet the following month be £92:00 in debt to EDF??.

 

 I have contacted them and am awaiting a reply.

 

 If I don't get a satisfactory answer I will take the matter up with ofcom.

 

 Has any one else on here had a similar experience??.

,and if so, how was it resolved.

Link to post
Share on other sites

Hi NM,

 

First off, if you stay with EDF after they took over  from Toto, you'll be on a standard variable tariff, NOT one of their cheapest. So think about selecting a cheaper tariff, or compare and move.

 

You need to try and make sense of their charges based on meter reading. Best that you take a picture each month when you send meter readings so you have a record if things go wrong.

 

Ofgem is who you'd complain to but best to try and sort it yourself first.

 

Do you have all the meters readings for the relevant period ?

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

and what tariff are you on?

log in to your online portal with EDF and see.

 

if you didnt arrange a contract with them when they took over, they'll be charging you the default tariff rate.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hi NM,

 

Have you been able to work out what you think you owe from your readings, and does that differ from the bills received from EDF.

 

An increase in the monthly DD is no big deal in itself and can be challenged if necessary.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...