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A Shade Greener – ASG boilers – Everlasting Boilers – Maintenance and repair to boiler ending contract

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I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.


We had a 10yr  finance contract for a boiler fitted July 2015.


After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.


It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.


A month later and ASG attended to service our boiler but in the process left the boiler unusable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibility not theirs and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?


After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.


The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 


You only have to look at TrustPilot to get an idea of what this company is like.

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Thanks for that ALLCHAR...we are already fully aware :biggrin:



We could do with some help from you.



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Very helpful information. Thank you.

I don't know if you know but there is a Facebook group as well. Maybe you would like to let them know there too.  https://www.facebook.com/groups/1085303108233695


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  • Andyorch changed the title to A Shade Greener – ASG boilers – Everlasting Boilers – Maintenance and repair to boiler ending contract

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