Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Recommended Posts

Hi.

I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive.

It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.

 

The seller has stopped contact with me now so I cant get any help from them.

Hermes are saying it was delivered but it wasn't.

 

I have got all copies of emails to and from the seller and to and from Hermes.

A photo of the actual parcel that the seller sent me prior to posting.

 

There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.

 

There was no photo but it stated the driver got a signature.

Not true cos it was a covid thing not to get signatures.

No calling card to say it was left somewhere else or in a safe place.

It just simply wasn't delivered.

 

I've been told to ask for GPS info in order to trace the delivery or driver.

I cant even talk to a human or get a valid address to write to.

 

I sent an email to the CEO guy and still no reply.

I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.

 

 

This happened in June/july so hope im not too late to still do something about it.

It's just took this long to only get to this stage. 

Link to post
Share on other sites

You are in plenty of time to deal with this. However you will have to do begin a formal claim with Hermes in order to give them a reasonable amount of time to investigate (so-called investigation) and then to decline. Apart from anything else you will want to see what they have by way of proof of delivery. I'm quite sure that they don't have any evidence of delivery and certainly no signature.

Have you contacted Hermes yet?

Make sure that you have downloaded screenshots of everything from the Hermes website.

Hermes will probably try to say that it has nothing to do with you because their contract is with the sender. Of course what they won't tell you is that under the contracts (rights of third parties) act 1999, you have full rights equivalent to those of a directly contracting partner.

You haven't told us what kind of telephone and what the value is – how much did you pay? Including delivery?

There is no doubt that you will eventually have to issue a small claim in the County Court and so you should read around this forum about the necessary steps and decide that you are prepared to do this. It's not difficult you need to understand the steps in order to give yourself confidence – and of course we will help you.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...