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Out of Warranty - less than 6yrs old - Samsung 4K HD Faulty sound - bought online Currys/PcWorld


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I have a Samsung 4k tv that I bought online from Curries/PCWorld - it is less than 6yrs old

 

Last year it developed a sound fault - when watching NowTV/ Netflix/ BBC iplayer and the like on the tv's built in apps or even just watching normal channels without the Vrigin Tivo box after sometime the sound starts to stutter and get stuck on a loop and does this really loud warping sound. I'll have to turn the tv off and on again to get rid of it

 

It doesn't happen all the time but when it does and its really annoying 

 

I tried all the troubleshooting tips online and contacted Samsung who acknowledged the fault but was going to charge me a lot for a repair

 

I have also been emailing Curry's since April who've ignored all my emails. I finally, yesterday got the attention of their customer services on Twitter and explained the fault

 

They have since said:

 

''I can see this item is out of warranty. With regards to out of warranty claims you have two options.

The first is we can send this to be looked at for a £95 fee which is refundable on confirmation of a manufacturers fault and then the item will be fixed.

 

The second is you can get an independent engineer report detailing the fault and cause. We can book it on for a repair.

 

If we cannot fix it then we can offer a depreciated credit towards a replacement.''

 

 

Thoughts? I'm totally wasn't expecting them to say 'sure, here's a replacement' but being charged for it to be looked at is my issue here

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What date did you buy and how much did it cost you?

Have you checked on the Internet to see if this is a fault which has occurred to others?

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https://www.ifixit.com/Answers/View/290109/Why+does+the+sound+keep+cutting+out

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Turn off the Anynet setting. It's highjacking the TV and causes this problem.

 

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