Jump to content

  • Tweets

  • Posts

    • Yep it's absolutely shocking, I hope more people take them on and win and hopefully one day their charlatan scheme will crumble.    I was advised on the mediation phone call to await an email with the full write up before emailing hermes my bank details, but I'm still awaiting this email. Advised payment will be made within 14 days. 
    • well had their costs schedule today -ridiculous,   claiming over 5 hours or letter writing twice at £201 an hour -so £2000 in fees alone for that compared to our 1 claimed hour for both of us in reply!   claimed £650 for photocopying trial bundle 122 pages (and was one by admin or secretary not a £200 and hour solicitor   claiming all the hours of attending the hearing even though barrister attending the hearing on their behalf.   absolute joke, unreasonable and not capped at any fast track rates. nor the court fees claimed
    • total charges is approx £96 out of £1680   but actual amount they are claiing is £2k    
    • Part of the Hermes' business model – they sell you a delivery service then botch it and then try to deny responsibility. They sell you an insurance – and then try to renege on it but keeping the money – they then make you work for nearly 5 months to get your money – and then in the end they pay you out but they try to keep back the money you spent trying to get your money back – which is really just enforcing their so-called insurance policy. This is dishonest. It is very clearly cheating their customers. I don't believe that the senior executives don't know about it. But hey, what do they care?
    • Excellent. Well done. I'm pleased for you. Yes they always try to claw back something – to satisfy their sense of pride. The money should get to you pretty quickly – they obviously don't use Hermes to deliver it.   Thanks in advance for any donation – but wait until you get the cash before you start chucking it around!
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Roadstar Autocentre - i've raised a Court Claim re: terrible service after wrongly fitting a turbo

Recommended Posts

  • Replies 100
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

The letter has far too much in it – some of it is not relevant – and apart from anything else, if he didn't comply with the various things that you are saying, you wouldn't know what to do about it.

Ive received a notice of issue from the court. The claim was issued on the 2nd december. the court sent it 1st class post to the defendant  and it will be deemed to be served on the 7th december.

MCOL should send you a copy  N180 next  look in the legal section of our library.  

Posted Images

hi bank fodder.


I'm looking through the guidance at the moment. It states the onus is on me to advise the court on how i want to proceed once the defendant has filed a response (Defence)


im looking at my claim online and there is no further information, i cannot view the defendants defence. what should i do now, do i wait for the DQ to come back from the defendant? its a little bit stressful. i feel a little out of my depth, not having done this before. Although i believe im right.

Link to post
Share on other sites

MCOL should send you a copy 

N180 next 

look in the legal section of our library.


  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

ring the court tell them you have not received a copy of the defence its now 7 days since it was filled.


please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

2nd Class post is taking 7 days just recently, going by cards sent and delivered

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Link to post
Share on other sites

hello. i received the DQ today and with it, a copy of the defence. the defence is as follows:




Mr gavino76 picked his car up on the 4th January 2020 and returned about a week later stating a problem with the turbo charger.


The vehicle was examined by 2 mechanics and no problem found.


Mr gavino76 came into us again end of January for a quote on further work he needed. 

When eventually complained again of problem with the turbocharger


he was to deal with our head office and given an email address plus direct line telephone number.


Mrgavino76 was asked to let our head office have supporting evidence that the car went to an independent garage.

Our head office heard nothing from him either by email or phone.


The head office tried to phone him but the phone call went unanswered. 


Should mr gavino76 furnish us with the supporting evidence we would of course take it into consideration.



the defence was dated 7th dec 2020.


the info on my claim history is:


A bar was put in place for roadstar autocentre on 10/12/2020

roadstar autocentre filed a defence on 10/12/2020

DQ sent to roadstar autocentre on 10/12/2020


the vehicle we're actually talking about is a van. a large red van.

the high pitched screaming was apparent from the moment i drove way from the garage,


due to the sheer volume of work i faced after returning from xmas break it was just not convenient to me to return it for examination, and also they never seemed to have availability.


the garage had it at the end of jan 2019 for around 2 weeks and one of the problems id raised was the heater was not working. in the 2 weeks they had it, they could not fix it or explain why.


when i returned at the end of jan to try to have the heater fixed again (which they still couldnt manage), they 'examined' the screeching noise. they told me that there was a couple of screws loose and it had been sorted. and that they had put a dye into the engine to find the oil leak.


on their defence, they have stated that the vehicle was examined by 2 mechanics and no problem found. They have signed this to be true.


upon leaving the garage the van was still screaming,

i called the garage and we ended up having an argument.


the garage manager is very blunt and rude and totally unhelpful.


I emailed the manager to say 'i am not interested in a stupid argument, i want the screaming fixed, i have paid almost £2000 without question now i am receiving terrible customer service.'


as i was so busy at work it was impossible to get back to the garage on the few occasions they did have a slot.


there was a period of time during the year when the noise stopped, or was almost imperceptible, and it was so draining trying to deal with the garage that i left it. and eventually, it came back.


after a few calls or emails i was told the mechanic that done the work would come for a drive with me to determine the source of the noise.


we drove, the high pitch noise screamed, i asked him if he could hear it, and he sat next to me in my own van, looked me in the eye, and said no.


i took him back to the garage. i emailed the manager to ask for a verdict, no reply.

when i rang him, he told me the noise was not mechanical (the noise the mechanic said he couldn't hear) and it was nothing to do with them and not their problem.


i was seething yet i did not know what to do, as i did not know what i could do.

i suffered it.


at some point the power to the van was suffering and it was almost as though something was not working.

i took it to a garage that the man i work for recommend, and they found the problem straight away.


the turbo had been incorrectly installed.

a part that was renewed by the new garage was given to me to keep, and was clearly burnt and damaged.


i do understand that I'm a bit all over the place here, we're talking about january to september.


would anyone be able to advise me in how to proceed without writing a novel,  or is this a necessity.

its a little bit difficult as it was over quite a long time,


i can't precisely remember the exact sequence of events. i do have quite a few emails, can i use these as evidence.


i understand i am to ask for mediation.

Link to post
Share on other sites

Have you received the directions questionnaire?

If you have, then it will be at this point that you will need to decide that you are prepared to pay an extra fee to go through to a court hearing. You will also be able to agree to mediation.

On the matter of the choice of the court, you should choose your local court because the other side is a business and so they should come to you if they have a different local court.

You need to make sure that you have evidence to prove the basis of your case.

Although it's not totally relevant – it tends to give a clue as to the incompetence of this garage so it would be helpful if you can show some evidence that when you first took it to the garage they were unable to find anything wrong and it was only when you took it to Ford that they identified that there was indeed a problem and in fact the turbo needed replacing.
I think it's important to emphasise that it's quite extraordinary that the garage were unable to recognise that the whole turbocharger needed replacing.

As a say, this is not strictly relevant that it tends to show the incompetence of the garage. It also may tend to suggest that they were not competent in the fitting of a turbocharger because they couldn't even recognise that there was a problem.

Secondly, you need to get a statement from the garage to recognise that it had been incorrectly fitted. This needs to be a written statement and you should obtain it as quickly as possible please and post it up so that we can see.

This is your most important piece of evidence and it needs to be very clearly stated by the person who makes the statement, that they were asked to look at the van on a particular date, they inspected it, they discovered that a turbocharger had been incorrectly fitted – and they should give a description of the way in which it was incorrectly fitted.

They should then say in the statement that they were asked to reinstall the turbocharger which they did and they charged £XXX for it.

This is essential evidence and you should get it as soon as possible.

Finally, you have said that when you first realise that there was a continuing problem with the turbocharger after it had been fitted, that you went back to the garage and they can do anything about it. You need some evidence of this – emails or anything else.


Link to post
Share on other sites

There was more phone conversation than emails. 


I do have the defects report from ford which I sent via email to the garage. But not anything from the garage telling me they cannot find a problem 


I have 2-4 emails sent to the garage saying that there is a screaming noise and how could you give it back to me like that, I need it looked at asap pls.


At the time I didn't know the turbo was blown.


They have also said In their defence how they asked me to contact head office and was asked to furnish them with evidence of having been to an independent garage, I have an email from the garage asking for the invoice from the independent garage which I sent in to them.


I will contact the  independent garage first thing in the morning.



Link to post
Share on other sites

i have the mechanics mobile number that repaired the turbo. i messaged him, and called him. he has not responded.

i called the garage. the secretary said to me, most of the information is on the invoice. i did say i need a written statement for court ands she is prepared to do so and has sent it through the post on headed paper. not going to manage a written statement from the mechanic unfortunately.


i do have emails, not many. most of the corresponding was done via phone unfortunately, i didn't know it would come to this.


the court is 10 mins walk from my house. the defendant is based 5 mins walk from the court. i may return the forms in person? will save time. is this ok?



Link to post
Share on other sites

Recorded delivery

Link to post
Share on other sites

iI've printed off all the emails that were swapped between us. one of which is a photo of the faults list from ford but no conversation.


one of which is me mentioning to them that they asked me to take my van to fords to find the faults as they couldnt manage it.


one of which is the invoice from the independent garage for the repair to turbo.


i have the parts which were removed during the repair, one of which is burnt.


i am waiting for the letter from the independent garage to add.


so i print X3 copies of DQ? and serve copies on all other parties. do i post a copy direct to them?

Link to post
Share on other sites





so i print X3 copies of DQ? and serve copies on all other parties. do i post a copy direct to them?


  • Thanks 1

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service


If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites
  • 2 weeks later...

Hello guys. Sorry for the gap between updates. I have been completely wiped out with Corona virus. 


The last thing I done was posted off the n180 and I am waiting for a response. Also, I registered with the mediation service and have heard from them on email.


Thank you

Link to post
Share on other sites

Thanks for the update.

We've had a lot of experience of people going to mediation when they have been bringing actions against Hermes, the parcel delivery service.

I suggest that you find your way to the Hermes sub- forum and look at some of the threads there and see how the mediation works and see also how the mediator puts pressure on people to give up their rights.

I suggest that you search on "Hermes, mediation" – and see what that brings you. It is well worth understanding exactly what is going to happen and there are some very good experiences there

Link to post
Share on other sites

So my van has been back for an MOT. (At the new garage i use which was responsible for repairing the turbo) and they have had to replace the water pump (which was replaced with the turbo at the garage I am taking to court)


How can I add this to my current case, or is it too late, please advise on what I should do.


Thank you

Link to post
Share on other sites

You have to remind me, have you actually issued a claim on this? And what has happened?

Link to post
Share on other sites



A claim has been issued for the cost of the labour of the installation of the turbo. It was defended. I have returned the DQ.


My van has been in to the new garage I use and the water pump needs to be replaced at a cost of £220, this being after it was replaced along with the turbo that was blown during the initial work Dec 2019

Link to post
Share on other sites

Well this claim is fairly well advanced. It would cost you about £200 also to amend the claim and then you would have to give the other side an opportunity to defend and all of that would delay everything.

I think it could be an idea to simply gather as much information as you can about the present problem and then depending on the outcome of the turbo case, threaten them with a further action for the water pump and see how they react.

If you had discovered this before the claimant been issued then there would have been no problem adding it.

This is on the basis that I understand that you had a brand-new water pump fitted about a year ago and that it has now failed.

Make sure that the old water pump is retained and you may need to get somebody to inspect it at some point – but not yet.

Try to get a full statement from whoever it is who has identified the felt water pump – relating to signs and symptoms of its failure, its condition once it's taken out – and of course keep all receipts et cetera with the possibility in mind of bringing an action in the future.

Link to post
Share on other sites
  • 3 weeks later...

hello. i have my telephone appointment set for thurs 28th jan between 8 and 10am for approx an hour.


I've read some posts re vs hermes, and i will be assertive. this incident is from dec 2019, i dont have an exact timeline of how this all unfolded, will they focus on specific dates, i cant see how they would make a difference to the outcome?

Link to post
Share on other sites

you mean mediation?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I see their in their defence then not really denying the fact that your claim – but they are saying that they want evidence. They are saying that they found no problem – but of course that was their own people and not independent.

Did you supply them with the information that they referred to in their defence? Did you supply them with this information before you issue the claim or since you have received the defence?

Link to post
Share on other sites
  • dx100uk changed the title to Roadstar Autocentre - i've raised a Court Claim re: terrible service after wrongly fitting a turbo

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...