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    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
    • This is simply a scam site.  It's been shown to be a scam in the national press and on national TV. Please fill in the the forum sticky and upload the invoice you've received. In fact what you have is an invoice, not a fine, a private company doesn't have the power to issue fines.  
    • Moved to the Private Parking forum.
    • Good afternoon, I am writing because I am very frustrated. I received a parking fine from MET Parking Services Ltd , ( Southgate park Stansted CM24 1PY) . We stopped for a quick meal in Mcdonalds and were there fir around 30 mins. We always do this after flights and never received a parking fine before.  Reason: The vehicle left in Southgate car park without payment made for parking and the occupants southgate premises. they took some pictures of us leaving the car. i did not try and appeal it yet as I came across many forums that this is a scam and I should leave it. But I keep getting threatening letters.  Incident happened : 23/10/2023 I did contact Mcdonalds and they said this:  Joylyn (McDonald’s Customer Services) 5 Apr 2024, 12:05 BST Dear Laura, Thank you for contacting McDonald’s Customer Services. I’m sorry to hear that you have received a Parking Charge Notice following your visit to our Stansted restaurant.   We've introduced parking restrictions at some of our restaurants to make sure there are always parking spaces available for customers.   We appreciate that some visits such as birthday parties or large group visits might take longer and the parking restrictions aren't intended to stop this. If you think your stay will exceed the stated maximum parking time then please speak to a manager in advance.   Your number plate is scanned by our Automatic Number Plate Recognition (ANPR) system when you enter our car park, and then again when you leave. If you have overstayed the maximum time allowed, you will not be notified straight away- a Parking Charge Notice will be sent to you via the post.   If you feel that a Parking Charge Notice has been issued in error, please contact our approved contractors who issued the charge in order to appeal the charge. Unfortunately McDonald's are unable to revoke parking tickets- the outcome of the appeal is final and cannot be overturned by McDonald’s.   Many thanks for taking the time to contact McDonald’s Customer Services.   Can someone please help me out and suggest what I should do next?  Thank you 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Roadstar Autocentre - i've raised a Court Claim re: terrible service after wrongly fitting a turbo **WON**


gavino76

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  • 1 month later...

hello there. a reminder of my upcoming court case vs roadstar auto centre. 

 

it is ordered that there will be a dispute resolution hearing which will take place by telephone on 7th october 2021 at 10am

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That's a crazy amount of time. I'm quite shocked – but I suppose there is nothing to do.

I would suggest that you start preparing all your documents now while the events are reasonably clear in your mind. Have a look at our advice on preparing your court bundle. You can try once again to get a statement from the garage who did the repair in the end.

Understand what information you have and what information might be useful to get.

I know it's a long time – but you're better off getting everything ready now so that you have got it stored away and you're confident. Then in about September you can start looking through the bundle again and doublechecking.

Also, you need to give yourself a very clear reminder – maybe on a telephone or on Google calendar or both so that you don't forget the deadline for submitting your bundle.

The hearing date is so far away that it might easily slip your mind.

Don't rely simply on one reminder – but to several reminders over a period of a couple of weeks – both by notification and also by email so that there is no chance that you will miss it.

You will need to come back here and give us a reminder as well – the first week in September

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  • 6 months later...

Open

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hello there

 

just want to remind you of this case i had vs roadster, the blown turbo and poor customer service 

 

I had covid during this period so was unable to attend.

 

the other side also did not attend.

 

i have received a letter today from the court, the parties are to attend an adjourned dispute resolution hearing 6th may 2022

 

i received the letter today the 20th, and was told that i have to file at court and serve on each other copies of the documents i intend to rely on (by today the 21st!!) but not limited to:

 

claimant: 

 

invoice from defendant

 

invoice from company carrying out remedial work

 

copies of any emails/texts/letters sent to or received from the defendant branch or head office

 

i have printed out x3 copies of the remedial garage invoice

i have also printed out copies of all emails we have exchanged.

 

there are gaps, as we had a number of telephone conversations, and as it has been a while i am kind of forgetting the sequence of  events?

 

i think it looks good for me that roadstar did not attend, do you have any advice on how to proceed?

 

all i can do is print off what little paperwork i have.

 

thanks for your time

 

gavin 

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Follow the instructions of the court. Also write them and to the other side that you did not attend because you were ill with Covid. The court will be completely understanding of this.

You have had a series of phone calls I understand. You've been here since 2018. We have advice plastered all over this forum about recording your calls and how important it is and also our customer services guide.
Have you read our customer services guide?
Why haven't you been recording your calls because if you had you wouldn't have these gaps in your recollection.

We don't post up this kind of advice for a joke

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  • 1 year later...

thank you.

 

Ok so this is the regarding the case of the garage that incorrectly fitted a new turbo to my van, that i had repaired independently.

 

After receiving advice here, i applied for the the cost of the installation of the turbo and also my court cost, as well as the repair.

 

I missed one of the hearings due to covid (the garage was not present either) and the case was moved onto a dispute resolution hearing - that the garage did not attend again.

 

so, i won by default and the garage was ordered to pay by dec 22nd. which of course they haven't, and it appears they've completely ignored the whole process and im feeling pretty helpless. After some reading, of what to do next, am i right in saying that there isn't a great deal i can do about it?? it appears i can only instruct bailiffs for sums of £600 or over. Any help would be much appreciated.

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First of all, well done on winning. Even if it is only by default, you been persistent and it is a satisfying thing to happen.

I'm afraid that there is a minimum limit for instructing the Sheriff's but you can instruct the county court bailiffs and you should do so immediately.

They aren't nearly as effective as the High Court sheriffs but they should get the job done or at least report back to you.

I certainly hadn't heard that there was a limit for county  court bailiffs. Where did you see that? I think you may have been confusing it with the limit for High Court enforcement officers – the sheriffs

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If the amount you are owed is £600 or less, you cannot ask the Enforcement Officer to try and get back your money.

But if the amount you are owed is between £600 and £5,000 (unless you are enforcing an agreement regulated by the Consumer Credit Act) you have the choice of issuing a warrant in the County Court or in the High Court. However, court staff cannot tell you which of the two options is more likely to get your money. You must make the decision. You may be able to get free advice from a law centre.

 

this is gov.uk.

 

my amount is £575

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then request the judge send county court bailiffs.? as you are below the £600 threshold for HCEO's

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

just thought id update this. i just happen to know a HCEO. he asked me to call his enforcement firm, and the girls there told me that they are going to ask the court if they can take action on the £575, what with it being so near. fingers crossed

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  • 2 weeks later...

Did your claim not include interest pursuant to sec69 ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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im loathe to do so as ive heard county court bailiffs are pretty useless, may or not be true i don't know. i just don't want to fail again as they're all probably laughing at me now.

 

the claim did not include interest, i didn't know about that. the enforcement firm i spoke to suggested restarting the claim with added expenses, but again, i don't want fail..

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  • 1 year later...

what happened?

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Roadstar Autocentre - i've raised a Court Claim re: terrible service after wrongly fitting a turbo **WON**

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