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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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(please remain safe, use protection and keep your eyes open. My uncle has got Crona and is on the ventilator with everyday his health going down hill. And he was the first person in our families to distribute and use gloves and masks. Even with that he got it. So sad.)

Hi guys.


I am confused.


I ordered fish and chips and extra fish from Just Eat.


The food was on the dot if not few mins late. Which is not the issue.


The fish was reheated in hot oil, tasted bad and hand a odor to it.


Sometimes when you heat a pizza in the microwave it has that unique smell, I am sure we have all smelt it.


Now I have requested Just Eat to refund me for the bad food. What few agents in live chat and NOW the investigation team is saying, send them a photo of the food so the restaurant has a chance to see and respond to the image.


Confusion is, how can a image show my complaint? Smell? Bad taste? Reheated?


Please help I am out £27 and most of there response is copy and paste.





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Annoying as it is, people can order food delivery, eat it, and claim a refund, so how can you persuade them that isn't the case here? how are you going to show that in your case you didn't eat the food as it was so bad?


Did you contact the takeaway (at the time) as well as Just Eat, and tell them the food wasn't to standard??

If so, what did they say?.


In a restaurant the diner has the ability to leave the poor food, and bring it to the attention of the serving staff.

Not an option in the case of a delivery (except if you take it back to the provider, which negates the point of delivery, but does make it plain there is a major quality issue).


I doubt you'll get the whole £27 back, and how much effort do you want to put in, for the expectation of how much refund?.


£27 (at most!)?. Leave them a poor review, don't order from them again, and move on..........



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I agree with the what you say.


However from prospect of an honest client what can be done?


They were contacted in time, to tell them the food is crap. they wanted the investigations team to look into it and they asked for photos.


today they are saying T&C 6 says its between you and the resturant.


aka we got the commsion they got the money and you can fork off.


i can fork off yes. however i want to do something about it. this is crona, not worked..... march. things are tight.



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my options are if they can be shown they have some responsibility as they did earn commssion and the resturant has its payment. so both parties and paid and i lose out. if we can show they have some moral if not legal obligation then maybe they can give me some refund if not all.


imagine how many others being screwed over too?


beacuse it is online are we to be cheate for now untill goverment decides to govern this area of ecomerese or something?


i dont have a clue.

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Well, we’ve found something we agree on.


you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.

Edited by BazzaS
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1. refund.

2. partial refund.

3. find out what legally i can do to get my money back, i do not think bank will honor a visa dispute.


i was hoping to find differnet ways in which i could get a refund.

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I don’t know if I can help you.

It’d take you being realistic, and I can’t see any evidence for that from your posts.

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thank you.


then stop responding.


and i dont think anyone else has an issue. so i will move on.


(purpose is to ask questions and get some help, what has my previous posts gota do with this one and what is such a joke with otheres.)

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On 26/09/2020 at 09:35, BazzaS said:

I doubt you'll get the whole £27 back, and how much effort do you want to put in, for the expectation of how much refund?.


£27 (at most!)?. Leave them a poor review, don't order from them again, and move on..........




You got your answer in my first reply (3 days ago!).


Every other reply was just leading you to accept it, which it (until just now!) appeared you hadn't, as it is only now you say you'll

a) put only limited effort (if any!) into getting a partial refund, and

b) move on ....... which was my advice



It is no surprise if, rather than being grateful for the advice, you seem to want to drag up the subject of old posts, (which I hadn't in this thread ... I was referring only to the posts in this thread), and you raise the prospect of replies being 'jokes'. That alone may influence the replies you get in future, so you've created a self-fulfilling prophesy.


In terms of 'stop responding' :

I'll choose what posts I respond to.

The site team can choose to decide if my posts meet site rules.


If you don't like me responding your (again, limited!) options are:

a) report one or more of my posts to the site team, who can asses if they breach site rules, or

b) block me, so that you don't get to see my replies, and then they'll never bother you.


Mind you:

a) I answered your question (and in my first reply, all the others were just trying to get you to accept it, and

b) no-one else answered........

So the downside of blocking me is that you wouldn't see the answer. Your choice.

Edited by BazzaS
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