Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Recommended Posts

Hi I got a tent from go outdoors,  over £1000 for tent porch carpet  and footprint and it was faulty,

they exchanged it, it was only 2 weeks old,  s


I got another tent that to was faulty, I have pictures of the faults,  

this time they weren't happy to exchange but they did,  then I got a vanguard 8 ,  


when we were on holiday the rain was coming through the material of the tent, holes in the stitching and the zip kept breaking,

2 days into our holiday we came home to change the tent and go back and finish our holiday,  

they refused, this tent was only 9 days old. 

we left the store phoned head office and they said

"go back to store and give them another chance to sort this out!"  


we did and the manger was worse this time, said to ring head office he didn't want to.
I have a proof of a call from head office for 40mins and the manager was implying to head office I was lying about a phone call and head office have no record of them phoning me ,


the manager asked me to leave the store or he will phone the police  

I told him to get the police,  

while waiting for the police a customer was returning a tent and when asked from the store what's wrong with it, they said""nothing it's to hard to put away"  asked the manager how is that right when my tent is faulty and you wont exchange,  

he told the police I was threatening a customer,  I never spoke to the customer, I also told them I am autistic,  

The manager lied to the police and the polices' attitude to me was horrendous

I told them  repeatedly told I was autistic,  

I have video evidence of my arrest, 

What are my legal rights to a new tent,  

any help will be greatly appreciated thank u,  

am also dyslexic,  sorry if some of this doesn't make sense ,

 I've loads more to tell on this whole situation xx

I was arrested for not leaving the store until I had a resolution 
All the tents where hi gear 
Also I told the manager that we where on holiday to rest as we've just had 4 weeks of hell with my daughter as shes now in hospital safe,  


we went away for 5 days knowing she was safe ,  

why would we come home early and try to change a faulty tent,  

and go back to our holiday if it wasn't faulty

they weren't interested  

I've been having meltdowns really bad this x 
Also I was released from the police 2hrs later WITHOUT been Interviewed and NO CHARGES


I've had a email today saying because of me being banned from the store I can have a refund  

I've sent them emails asking questions and they will answer the email but wont answer my questions

and now they saying as a good will gesture they will refund me 


But I only have until Friday which is 1 day to accept the return and if I don't they will not refund me 

And am so distressed , 

Am I right the if a item is faulty you have 28 days to a full refund 




Link to post
Share on other sites

Not entirely sure that I understand the entire story.

If they have offered you a refund then the best thing you should do is to accept it – even if it is meant to be a gesture of goodwill – because at least you got your money back in your pocket and you don't have to go through the complication of asserting your consumer rights. However we will help you if that's the way you want to go.

You don't tell us when you bought the tent. You talk about 28 days but maybe you are confused.

You have 30 days from the date you bought the tent to reject it if a defect becomes apparent. After that, you have six months from the date the tent to have a repair carried out and if the repair fails then you can insist on a refund.

From the sounds of it, you have had the tent longer than 30 days so the fact that they are offering you a refund makes life a lot easier if you simply accept it.

I'm very sorry about the way you were apparently treated and certainly about the way that the police treated you. I think it is very unfair of the police and I'm afraid that sometimes they can be like this. Sometimes they simply identify the person they think is causing the trouble and then deal with it simply for an easy life. The police often are not particularly known for exercising good judgement – although it can be a difficult call from time to time.

For the moment, let's just concentrate on your consumer rights and whether you are going to get a refund for the tent – and as I've already suggested, I think you should take the money give the tent back and then start again if you want.

If you are going to get another tent, it might be a better idea to go and look in various shops, identify a tent that you want – and then go home and order it online. That way you have 14 days to try it out – as long as you keep it in perfect condition and then you can reject it if it isn't right for you. If you find that there are defects with it then obviously you have the 30 day consumer right that I outlined above.

Does this help to answer your question?

Link to post
Share on other sites

Hi the tent was only 9 days old when I took it back to get a exchange 


Am also autistic and dyslexic I've tried my best to explain 


When I took the tent back it was 9 days old and told the manger that with the item being faulty am entitled to a full refund or exchange, with 28 days if item is faulty but he wouldn't look at the pictures or even offer to get the tent inspected 

Link to post
Share on other sites

So now they are offering you a refund. Do you want to accept it?

Link to post
Share on other sites

What do u think i  should do , as I think am due an apology for what they have put me through,   

as none of this would of happened if the manager did his job in the beginning and looked at the pictures


I tried to show him of the faults ,

I would not have been arrested


any help is greatly appreciated thanks 

Link to post
Share on other sites

exchanged the tent as they have offered and walk away.


move on.



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



Link to post
Share on other sites

I agree. I think you should take the refund.

I think you should view this in terms of two problems.
Firstly the faulty tent for which they are offering you a refund
secondly, the way you were treated.


I would say that the best thing to do is to accept the refund that you are offered and then it leaves you with a much smaller problem to deal with – if you want to continue.

It sounds as if you have been very badly treated. If you have got video evidence of everything which supports everything you say then you could have a basis for complaint and we could help you. However, they are offering the money and you may as well get started with that.

If you don't then they may withdraw the offer of the money and then you will still have two problems to deal with which will be more complicated and more time-consuming.

Link to post
Share on other sites
  • Andyorch changed the title to GO Outdoors faulty tent.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...