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    • Hello everyone! I have just stumbled upon this website and read through some of the topics. Unfortunately the thing that I was incredibly scared of happened: Hermes lost my package. I would like to ask you guys to help me. I have never been in this situation and I am really not sure what to do. So I wanted to return a laptop I bought on Amazon (worth £2000) using Hermes. As Amazon couldn't create a drop off label for the item they advised me to send the item back myself, after which they would issue the refund to me. (Also there was no option for them to print a hermes return label, which is weird). I dropped the item off at one of Hermes' drop off locations (ParcelShop) on the 2nd of October around 13:00. I have waited more than three weeks now and the tracking still hasn't been updated. It is stuck at "We've collected your parcel from the drop off point and it's on its way" - 3rd Oct 13:02. I have contacted Hermes regarding this issue and I got the following reply:  Thanks for getting in touch with us about parcel number ###. We're so are sorry that despite an extensive investigation, we haven't been able locate your parcel. We appreciate that this is not the outcome you were hoping for, however, we do offer cover to assist in this situation and we will happily support you through the process of making a claim. During our claims process, if your parcel is located, we will endeavour to deliver this to your recipient as quickly as possible. Our aim is always to complete all claims within 14 working days of receipt. https://support.myhermes.co.uk/app/ask Should you wish to submit your claim, please complete the following online form: https://support.myhermes.co...... Please note if you choose to refund your customer before this claim is finalised then you must do so at your own risk. If the parcel is located it will be delivered to the intended recipient and the claim will be closed Now I have submitted a claim but the maximum value that I can claim for was 999 (half of the original value) and also I didn't buy any insurance (because it tops out at 300 only...) so I am sure I am not eligible for a compensation (plus laptops are on the non-compensation list). So I am thinking about suing them for negligence and I would very much appreciate if someone could help me with this. Do you think I have a right for a full refund? After all they lost something that was mine. I feel like there must be a way to make them liable for this. Another question: amazon doesn't really want to help me, they tell me that it is Hermes's fault and they can't help me with the refund unless they get the laptop. I was told that if THEY issued the Hermes return label, they would have been able to refund me. But in this case I organized the return so they can't help me. But I am not sure if they realize that it was THEIR customer services assistant who told me to send the laptop by a choice of my courier (there were only two shipping methods for the return: me organising the whole shipping part myself or hermes home-pickup. First I opted for the latter but after waiting 5 days for them to collect it I contacted amazon where they told me they would cancel the refund process and I should send it by myself). Please help me guys, I am torn, I feel like my hands are completely tied here. Thanks for any help!  
    • If thats your driver, you must be bloody furious at the utter cobblers (referred) spun in the leave campaign then.  
    • This was my first (and last!) experience using Hermes to deliver a parcel. I learnt the hard way...    I posted a valuable item (my precious & perfect guitar) with Hermes that was delivered damaged. I paid for insurance and after an absolute nightmare getting in touch with them, then waiting 28 days, they said it is not covered.   However the recipient stated there is signs of rough handling to the package, therefore Hermes are still at fault. When I responded with this to them they replied:   ..."I assure you that any damage is not a lack of care from our couriers; they take great care of all our parcels in transit. Any damage done to parcels within our delivery process will have occurred whilst being sorted by the automated, heavy machinery within one of our large depots."   Surely this does not absolve them of liability?!   I sold my guitar on ebay for £265 and have had to refund this plus the £20 postage I paid in good faith that my guitar would reach the buyer intact.   I now am out of pocket and with my once pristine guitar damaged.   I am heartbroken about it, plus the stress it's caused, was only even selling due to being a new mum and not currently working, I could cry (well I have several times). Anyway was just looking for any advice re: attempting to take further cheers.
    • Pleased we can at least agree on that.  
    • I will await the final confirmation tomorrow I also attach the Draft Order, please can these be checked Andyorch and BankFodder before I submit these online tomorrow I of course will amend the details to add the names etc before I send this. In the Leicester county court Claim No. ... Before District Judge ……… Dated 23//10 20… Claimant/s Mrs XXXXXXX   and Defendant Goosedale Draft Order     IT IS ORDERED THAT: 1. . Pursuant to CPR 19.4.1 and CPR 19.2.2 (a) it is requested that a second claimant Mrs xxxxxx be added to this claim. It is desirable to add the new party so that the court can resolve all the matters in dispute in the proceedings. 2. The proposed amended particulars of claim be reserved Pursuant to Practice Direction 19 ( 2.1 ) ###### End of Order ######     Amended Particulars of claim for N1.   The claimant and second claimant joinder seek reimbursement of £7700 paid to the defendant on XXX date 2019 in respect of a frustrated contract for a wedding venue booked for the XX date 2020 and which was cancelled by the defendant as a result of implementing government restrictions in respect of Covid 19 Legislation.The principle claimant makes this claim pursuant to Contracts (Rights of Third Parties) Act 1999. The defendant has refused to refund the contract price. The claimant seeks £7700 plus interest plus costs.     N244_web_0818 COMPE.pdf
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Parking Eye ANPR PCN - overstay - Aldi Chelmsford Parkway, Chelmsford, CM2 7PX ***CANCELLED BY ALDI***


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Hello Advise needed please ...

 

For PCN's received through the post [ANPR camera capture]

(must be received within 14 days from the Incident)

 

please answer the following questions.

 

1 Date of the infringement 16/02/2020

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] cant remember exactly

 

3 Date received Give answer here
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Give answer here
 

5 Is there any photographic evidence of the event? YES
 

6 Have you appealed? [Y/N?] post up your appeal] YES
 

Have you had a response? [Y/N?] post it up YES .. Declined twice
 

7 Who is the parking company? Parking Eye

 

8. Where exactly [carpark name and town] Aldi Chelmsford Parkway, Chelmsford, CM2 7PX

 

For either option, does it say which appeals body they operate under. Popla

 

i drove to Chelmsford, and my friend advised me to shop at Lidl there,

Normally I shop at a Tesco in my local area,

My friend advised that Aldi is way cheaper..

On getting there the weather was changing, I had my very young son who has lots of airways and breathing issues,

 

i was in the shop for quiet a while as i was not familiar with the lay outs , and brands,

by the time I finished it was raining heavily , i did not have an umbrella with me, decided to to wait a bit for the rain to ease out as I didnt want to subject my little son to this ,

 

Apparently there is a maximum 1hr 30mins parking, I spent  1hr 55mins ..

To be honest I did not notice the parking warning signs in the car park as the weather was bad .. until i received the PCN (photo evidence ).

 

I have appealed but they declined,

I attached My Son's Great Ormond street hospital letters as he even had appointments within days of the contravention,

I also attached Aldi proof of purchase receipt. 

 

I did n't realise until last week when i was going through the appeal response again that They referred me to POPLA .

by that time the Popla timing has lapsed.

 

I appealed again, with more explanation and hospital letters and proposed to pay the initial £45..

I received their email today insisting that I now owe £70 and must pay .

 

Below is their response. 

 

Dear Sir / Madam,

 

Thank you for your correspondence in relation to the Parking Charge incurred on 16 February 2020 at 13:36, at Aldi Chelmsford Parkway car park.

 

We recently sent you correspondence, informing you that the above Parking Charge remains outstanding and has now been processed for further action. This is because we understand you did not complete an appeal to POPLA within the period stated in our notice of rejection.

 

ParkingEye provided all relevant information that would have allowed you to make an appeal to POPLA and had you done so, we believe any questions you may have held would have been answered.

 

We must therefore inform you that the amount of £70.00 remains outstanding from you.

If payment is not received, this case will be reviewed for further action which may include referral to a Credit Reference Agency to confirm the correct address, instruction of solicitors to secure payment, referral to debt recovery or the issuing of court proceedings, all of which will incur further costs.

 

Yours faithfully,

ParkingEye Legal Dept.

 

(Payment can be made by telephoning our offices on 0330 555 4444 or by visiting www.parkingeye.co.uk or by posting a cheque or postal order to the address detailed below (you must quote the above reference on the reverse of the cheque or postal order).

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Hi welcome to CAG, shame you appealed as you gave up POFA protection by ID ing driver, however thanks for posting up the answers, the team will be along soon with suggestions.  As you spent money in Aldi might be worth contacting Head Office outlining the issue, as PE are a particularly nasty bunch, and that you are so appalled you will as a new customer avoid Aldi in future

 

The original planning probably has a 3 hour time limit also, but others will be along soon.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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  • dx100uk changed the title to Parking Eye ANPR PCN - overstay - Aldi Chelmsford Parkway, Chelmsford, CM2 7PX

can you post up the PCN/NTK to one multipage PDF please

bothsides

read our upload guide carefully

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Have you still got proof of payment?

 

Yesterday and Monday we had two successes on the site where motorists ignored any crooked appeals procedure and instead got on to the CEO of the supermarket chain, who instructed the PPC to cancel the charge.  It wasn't Aldi but the same principle applies.  Go for it, explain about the rain and your son and the fact you're a new customer so spent a long time in the shop looking at the range of products.

 

The sooner this is done the better.  If POPLA had been involved IIRC the PPCs have to spend money at POPLA and so would have kicked up a fuss about cancelling, ironically it's better that POPLA weren't involved!

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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FTMdaves suggestion is a good one, my local Aldi are good at sending PE away, but deffo Head Office with the idea planted that when PE go to County Court Aldi will look bad due to the sick child element that will look stylish (not) for Aldi in the local rag, and BBC Local news.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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very telling comment by the PE

 

However, please be advised that this did not
meet the discretionary criteria set by the landowner in this case

 

that the criteria for parking is set by the landowner...i bet they have no contract with them but a managing agent..and i bet there is no criteria at all listed in it.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Why are you continuing to write to a bunch of crooks?

 

The supermarket chain have the power to call their dogs off.  There have been numerous successes on the forum using this strategy, including two this week.  Get on to the CEO of Aldi!

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 2 weeks later...

images/posts removed
.
please do not post jpg picture images directly to a post
.
read upload and redact in jpg then convert using on of the listed websites there to convert to one multipage pdf only

.
that way only logged-in,registered and approved caggers are the only ones that can download and see them
.
else anyone can see them caggers or not.

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Okay .. Sorry thanks

 

Phew !! 🤩

This did NOT drag at all !!  I wrote to Aldi CEO attaching purchase evidence and hospital letters, they responded within 72 hrs that they will authorise CEL to cancel the PCN (attached), today I got the cancellation letter from CEL  .

 

UP CAG for life !!🙌

THANK YOU SO MUCH EVERYONE ! Panic over !! HAPPY  DAYS 😊

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  • FTMDave changed the title to Parking Eye ANPR PCN - overstay - Aldi Chelmsford Parkway, Chelmsford, CM2 7PX ***CANCELLED BY ALDI***

Many thanks for the PDF.  This will be a very useful example for future Aldi customers caught in the same trap.

 

Is this group fantastic?  Modestly - YES 🤣

 

And so are you and your son for standing up to these fleecers :yo:  Sadly too many motorists give in which is why the crooks are still in business.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Yes they are fleecers.. I actually proposed to pay £45 ! But PE declined and insisted on £70 .. i actually logged onto their site, brought out my card to pay up 🙃 .. but then i had a 2nd thought of how much food i could get for that and then remembered this group! So I decided to give it a go !.. nothing like a WINNING soul 🤩 

 

Hats off to CAG ..🙌⭐

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