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    • In terms of your letter of claim, you've asked us to remove some information – but you have put it up and it's not that critical it's simply bad practice and so we will be leaving in place. It's highly unlikely that the company will stumble across this thread – and anyway no great harm done – but there is no point in spelling out in a letter of claim every detail of the evidence you are going to be relying on if it goes to court. In terms of referring to mediation, it's not up to you. It's up to them. Once again you want to play your hand before it is necessary. Do not do it. Let them make the decisions. They probably will opt for mediation as part of the court process – and then you can simply accede to that. A letter of claim is not the time to start stating this kind of stuff. You come here for advice and I suggest that by and large you follow our advice. In terms of just keeping part of the contract – the frames – as long as you are sure that another supplier would be prepared to supply the glass which is absolutely appropriate for those frames. However, I should warn you that mixing your suppliers like this can eventually lead to problems because you are giving both parties a means by which they can pass the buck onto the other party. This really can get complicated – if the frames fail and the company with which you've already fallen out, then decides to get their own back and they say it is the glass supplier. The glass supplier may well turn round and say no it's the frame supplier – and you are left in the middle and you will have a difficult problem including maybe having to pay for an independent assessment to ascertain whether liability lies. In my view its most ill-advised. You have an opportunity here to predicate your rejection on the fact that you had a single contract and the glass and the frames are supplied as a job lot and the defective glass means that the entire contract is subject to rejection. However, it's up to you. Furthermore, if the frames fail within a particular time, apart from the problem of passing the buck to the glass suppliers, you may find that the frame suppliers are quite reluctant to do any further business with you because they will have long memories. If you really think that after this litigation the frame suppliers will be prepared to continue with you and to supply the glass that you need, then you need to be very certain. Of course they may be very pragmatic and business minded and mature about their dealings and be prepared to supply you with the glass you need with perfectly goodwill and professionalism. However, you shouldn't bank on it. All it needs is one individual within the organisation start feeling that the whole thing is some kind of personal rebuke against them are you are you are you are you you are a you are you you are you are you are a you you are a you.   Anyway, that's my two pennies worth. I think you should follow our advice in terms of legal process and the letter of claim. The rest of it is to how you deal with your windows is simply a bonus for you.
    • Perfect thanks for the reply and apologies for the marker Pen, I thought I had covered it off.    So to clarify, I just ignore this letter and no response is necessary?   
    • First of all, we please deal urgently with the identity of this company. In the title to this thread they are identified as being in Letchworth. This is not correct? We do not want to start firing off accusations against some company elsewhere may be is doing its job perfectly well. Please can you respond to this urgently Post up a link to their website
    • If you scan up letters here by the way, please make sure that they are included in a single file multipage PDF. Please make sure they are all in the correct order, the right way round, and not simply minuscule photographs. You can't imagine the kind of stuff that people put up here when they realise that they're not paying for the advice!
    • Think you've got the wrong Crystal there Slick132...it's Crystal Clear Group Ltd. There's a lot of companies with Crystal in the name!   I agree could take out the struck through part about evidence, although they already have it all already, but I think I need to leave the part about mediation/ADR in, it's important to show I'm open to these, that and the next line came from a template letter before action.  Have asked for that post to be removed via the report button, just in case, the rest of the thread can stay!         The frames are fine, no reason not to keep them, though I could reorder frames from somewhere else it'd be easier to keep these ones as I then already have the measurements for the glass (which I've double checked). I will be asking that question tomorrow though. I have found another supplier I'd be happy to use at around the same price. Glass at the mo is stored mostly upstairs, it's a bit inconvenient as it takes up a lot of space, but no losses as such.  
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Awaiting RLP letter - I know I deserve it

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Hi, Im a mommy of a small baby and Im not saying to excuse the mistake I have done. However I also want no one ever able to take away my baby. 


I did shoplifting at tkmaxx a few times because to be honest at that point of time, I feel Im harmless, and that act hurts nobody and I can have a little more saving for me.


But of course like every others who act wrongly, I got caught and I admitted it immediately. The guard also said that "you are not the first and of course not the last, go home and take care your baby". He did not call the police, and he said paying the fine from RLP and this will be just a nightmare. 


I know i deserve this, because now I realize that this act actually hurt the employess in the organization, they may lose the salary and jobs. and also this is a crime that gonna haunt me for life. 


But my question is how long does it take to receive the email as I have been waiting for the whole month but nothing come. Also, is it possible that the guard might change his mind and check the few times I also have shopliffted before (because the dates are all closed together) and make the case and call the police


I can pay the fine, but I dont want they lock me inside and cannot see my baby or going to court 


Please dont judge me, because Im already dying 

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They have the goods back. You may not receive one. You could he worrying for nothing.


There is a good chance you won't hear anything.


Take a deep breath, stop worrying. 

When the email or letter arrives deal with it. It's a civil matter, no police will call, social services won't be told. It's not criminal. 


Rlp is not a fine, it's a request for compensation to them.  As there was no loss it's difficult to ask for compensation. 


Meanwhile, don't do it again.



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its not a fine 

RLP can't fine you anything and can be totally ignored




please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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  • dx100uk changed the title to Awaiting RLP letter - I know I deserve to be fined

I will never do it again, I even rarely go out after the event. 


Thank you for reply, it means a lot to me

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  • 1 month later...
  • dx100uk changed the title to Awaiting RLP letter - I know I deserve it

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