SafetyNet Credit - Affordability Complaint - Upheld but need advice

[medievil2003]

I complained to a lender about not carrying out the proper affordability checks, there was a balance at the time of around £600 - the complaint was upheld in my favour and they agreed to redress all of the interest paid plus 8% but are telling me i need to pay the principal balance of £300 which is the amount borrowed without any interest.

 

They continue saying that if i do not accept this response and organise a way to pay, then the whole will become payable. Adding that any adverse markers on my credit file will be removed (this hasn't happened yet and the complaint was upheld in Feb 2020) but not if i don't accept. 

 

My questions are:

 

1. If they have upheld and agreed that they shouldn't have loaned the money as an irresponsible lender, shouldn't the debt be wiped?

2. Any adverse credit markers should be removed regardless of me replying or confirming that i accept their terms?

 

I feel like it is a tactic for them to at least get something back from me...

 

My ignorance presumed that if they agreed with my complaint then i should be back in the position before they even loaned the money to me...

 

Thank you

Edited September 18, 2020 by medievil2003

[dx100uk]

who please?

 

dx

[medievil2003]

SafetyNet Credit

[dx100uk]

thank you.

 

so did you actually ever pay anything toward the debt?

if not all they are doing is removing everything bar the original £300 you wanted.

you still sadly owe that money...

 

3 hours ago, medievil2003 said:

and they agreed to redress all of the interest paid plus 8%

 

 

[medievil2003]

Yeah i was paying it off then borrowing more, until the debt including other payday loans caught up on me.

I was really surprised that they accepted to lend me to money because my credit file was in still in a mess. 

[dx100uk]

think we need to full history of your borrowing from safetynet please.

 

it could be a case of at the time of your original borrowing you had no issues..

so the £300 is the original borrowed sum,

 

if you did indeed borrow more from them, which they deemed irresponsible, that could explain it .

 

please scan up their reply to one multipage PDf

read upload Carefully