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    • And I'm sorry, you're going to have a rough time of it this morning. On at least two or three occasions, either I or my site team colleague have advised you to give a period of notice to the window company – and I even suggested in one of my most recent posts that a period of notice would be essential in order to satisfy the courts. Despite this, you appear to have sent a letter giving notice of immediate cancellation of your contract. I really have no idea why you come here and ask for advice, and get advice – similar advice from several experienced members of the site team – and then you proceed to ignore the advice and do your own thing. You absolutely need to disengage from this company. They are giving you the runaround and frankly considering you are a paying client they're treating you with contempt. By sending the letter you did, not only are you prejudicing your own situation but you are making it clear that you don't know what you're doing. If you follow the advice we give, then you will create the impression that you are in control and competent. You will have to send them another letter. You must give them notice. Even though they are clearly in the wrong and even though there is clearly something very fishy going on, you will have to make time of the essence and give them reasonable notice. I suggested seven days – you have even now used up some of that time by giving them a letter of immediate cancellation and not a letter of notice. I think you should now send them a letter informing them that unless you have a definite agreement within seven days that the work will be completed at the end of 14 days, that you will consider that the contract is terminated by their breach. Tell them that despite any written terms and conditions, it is clearly an implied term of the contract that it will be carried out within a reasonable time and that your patience is exhausted. Tell them that once you cancel the contract, they can take whatever action they want to recover any administrative fee that you won't be paying. If you're the fact that you tend to go off on your own and not follow advice, I think it would be a good idea if you put the letter together and then post the draft here so that we can check it. Slapped wrists? – Yes definitely.
    • In terms of asking us whether or not providing us with the documents we need in a certain format is important, – yes it is important. I'm very sorry but we put in a lot of work for people here and we do it all for free. We need people to provide material that makes it easier for us to help you. We use a standard Internet system – and at the very least, we expect people to have the necessary equipment, for instance a scanner, and some kind of computer to be able to engage with us. We also expect people to have at least the computer skills to be able to provide the documents we need in the format that we need. 10 or 15 years ago this might have been an unreasonable ask because the technology was much newer and not so well established and understood. Things have moved on and I think it's essential for you to acquire the necessary skills – they are not at all difficult – to be able to engage with us – and also anyone else with whom you have dealings on the Internet. I imagine that you don't have a scanner but for about £49 you can get an excellent one from Currys PC World and I think you should do that. Please remember that you are receiving advice here which might normally be charged at £300 per hour. All we ask you to do is to get scanner and you will find that it is really very easy and you will then acquire transferable skills. It is a win for you in every sense. You will have the scanner for years.
    • what time do you have to go in today? I am wondering whether it might not be a good idea to go in with the letter of claim and if there is any mucking around them to hand it to them.   We would have to draft something appropriate.   in any event I think you should prepare an sar and take it with you and hand it to them make sure that they realise what it is. Hand it to a senior manager.   Use our sar template here.   I think that they are starting to lead you around by the nose and I think that you should take control and make sure that they realise but there is only a short time before it goes legal. A letter of claim would be the best thing to do in addition to the sar     
    • The bank is yet to say if it will shed more jobs beyond the 35,000 it flagged earlier this year. View the full article
    • The bank is yet to say if it will shed more jobs beyond the 35,000 it flagged earlier this year. View the full article
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
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      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
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Samsung 75 8K TV - completely broken by @curryspcworld @TeamKnowhowUK


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Hi All, 

 

I purchased a television from currys last year in june 2019 - with the extended 5 year warranty, I've has some issues with it and it started to power off.

I went to the samsung forums and saw that it was an issue with an external input box connected to the TV, I was advised to contact samsung

samsung gave me a code to give to currys for a replacement box.

 

Teamknowhow came and took my television - even though i told him not to and the modular box, they then bought me back a television that was a bad quality refurbished unit with protruding screws that i could tighten or put back in.

i refused the television , they dumped it back in the lorry and sent it back over to me in even worse condition, bear in mind it was absolutely immaculate when it left my house.

 

it's got chunks missing from, it rubber feet missing, screws missing, panel damage, bezel damage, deep scratches that are inches long.

 

On the second delivery attempt the Television came back Dead on arrival and with all the damage shown below

I'm incredibly frustrated - ive written to their CEO, the Partners at Samsung, called customer service, but they don't seem to honour any part of their warranty .

 

I've asked for a refund or a like for like replacement, but they wont do anything apart from collect me Television damage it and give me back the same the unit in much worse condition.

 

why do they not respect the consumers rights , or their own consumer agreements, or have good customer service, does anyone know what else can be done to get this resolved ?

Foam_spacer_Missing.jpg

One Connect Box on delivery no 1.jpg

One Connect Box on delivery no 2.jpg

OneConnect on TV_delivery 2.jpg

Protruding Screws1.jpg

Protruding_screws_2.jpg

Side_Metal Bezel Damage.jpg

TV_Back_Panel_New_scratches on delivery no2.jpg

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Please can you give us a chronology and also what the cost of the TV?

Does this mean that you currently don't have a TV?

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  • BankFodder changed the title to Samsung 75 8K TV - completely broken by @curryspcworld @TeamKnowhowUK

And also, do I gather they took away your television and brought back a different one?

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Issue was raised on the 27th of August 2020, Curry's responded with a collection attempt on the 1st of September 2020.

 

The television was returned to me  on the 12th of September 2020.

The condition of the television was poor and lots of pieces were missing.

damage was incurred to poor handling and care.

TV given back the same day.

 

The same television with even more damage was returned to be with even more damage and now dead on arrival on the 15th of September.

 

The delivery driver left the property immediately and kept saying he was late he ran away in short.

 

I spent £3500 on the television , and I still don't currently have a working television or replacement from them.

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And did you pay extra for the five year warranty or was it included?

Have you read what we have to say on extended warranties?

Welcome to the world of Currys/PC World and team know-how. These people are appalling at the customer service. I'm sure they have lots of satisfied customers but when they get it wrong – all they do is they grind their heels in and it seems to get personal. They spend more money on trying to deprive people of their consumer rights than they do providing a Rolls-Royce service.

I think that one of the problems is that Currys PC World is now by and large about the only place where you can get TVs and computers and white goods easily. They don't have a lot of competition and so therefore they abuse their dominant position.

I'm afraid that you better look forward to a bit of a fight – to the extent of sending a letter of claim and issuing the court papers. Generally speaking once the court papers are issued then they start to wake up and take you seriously. We find that their attitude is bullying in this respect.

What have they said now about your dead television?

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  • 2 weeks later...

I used to work for the Dixions group and sold the warranty.

 

Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.

 

if you read the warranty it is very clear that they will replace it with a similar product.

often used and abused.

so they give yours to someone else.

and theirs to you.

 

what you need to do is when you call them to speak with the management, decision makers and request a refund, credit or somehow replace your TV.

 

in the future. write all issues down so you have list of time spent on the phone, call outs etc.

 

it may take time.

you will get your money back.

 

NOW if you write to them use recoded delivery.

Emails count too.

towards the 45 or the 60 day resolution time.

 

Sorry i cant be specific.    

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The OP  seems to have disappeared

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Hi All,

 

I bought the extended warranty , I'm awaiting Delivery of my "Repair" and I'm not so sure what to expect I'm filled with dread and anxiety over this whole process and I hate getting angry.

I did however instruct a law firm to take on my case pending delivery outcome and look forward to getting a bailiff to attend the office and recover the cost of the television, damages, costs and my wasted time.

 

Thanks all

 

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On 25/09/2020 at 21:19, philmycoke said:

I used to work for the Dixions group and sold the warranty.

 

Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.

 

if you read the warranty it is very clear that they will replace it with a similar product.

often used and abused.

so they give yours to someone else.

and theirs to you.

 

what you need to do is when you call them to speak with the management, decision makers and request a refund, credit or somehow replace your TV.

 

in the future. write all issues down so you have list of time spent on the phone, call outs etc.

 

it may take time.

you will get your money back.

 

NOW if you write to them use recoded delivery.

Emails count too.

towards the 45 or the 60 day resolution time.

 

Sorry i cant be specific.    

Is it best to go to the store and try and get the refund ?, as the customer service people never want to put me through to the decision makers on the phone. "Human shield"

Thanks for the information much appreciated

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