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    • Topic moved to Financial Legal Issues Forum.   When you have all the details of the debt /claim/judgment...please complete the following and post your responses back here for further advice.       Andy
    • Although I still think you will be ok on the mortgage front, it always helps to find a good Broker who can guide you around these sorts of things. 
    • Hello all   A colleague discovered he had a CCJ recorded against him by Lowell as a result of them acquiring an old Electricity Bill from around 2011.   They lodged their claim in 2019 to my colleagues old address and got a back door judgement.   I helped my colleague draft an application to set aside and it was decided by the court service to hold a telephone hearing which took place last week.   It was slightly comical.    The Judge had got my colleague on the conference call and rang the number provided by Lowell only to reach a call centre person who knew nothing about the case.  She offered to find somebody but the judge was not having it and said they had plenty of time to sort out the case and he had called the number they had provided and expected someone to be ready to handle the case.  He asked her if she was ready to deal with it.  She said she wasn't so the Judge "dismissed" her and was left speaking to my colleague only.   It then turned out that Lowell had submitted a response saying they agreed to the Set Aside providing Each party paid their own costs to which my colleague agreed.   Our application requested a set aside on the basis that the original claim was not received despite the utility having my colleague's address and for SB reasons.   The final outcome was the Set aside was ordered by the Court and the original Claim restored with 14 days to defend.   I am running the case here for any CAGers to advise and comment.   My next step is to write to the Court and Lowell asking for a copy of the original Claim Form without which it is difficult to defend.   The main details are that my colleague paid his electricity bill before moving house and indeed retained the same utility company in his new house, not something he was likely to do if he was evading them.   In any event the defence is an SB one as the original bill was around 2011 and any claim would surely have expired about 2017.   I will get back to the thread with more details.  If anybody wants to comment then all suggestions welcome.
    • All of the above but I don't think their default is going to hurt your mortgage application.
    • Unless you have already sent it – which I don't think it's clear – how about this as an alternative:    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Samsung 75 8K TV - completely broken by @curryspcworld @TeamKnowhowUK


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Hi All, 

 

I purchased a television from currys last year in june 2019 - with the extended 5 year warranty, I've has some issues with it and it started to power off.

I went to the samsung forums and saw that it was an issue with an external input box connected to the TV, I was advised to contact samsung

samsung gave me a code to give to currys for a replacement box.

 

Teamknowhow came and took my television - even though i told him not to and the modular box, they then bought me back a television that was a bad quality refurbished unit with protruding screws that i could tighten or put back in.

i refused the television , they dumped it back in the lorry and sent it back over to me in even worse condition, bear in mind it was absolutely immaculate when it left my house.

 

it's got chunks missing from, it rubber feet missing, screws missing, panel damage, bezel damage, deep scratches that are inches long.

 

On the second delivery attempt the Television came back Dead on arrival and with all the damage shown below

I'm incredibly frustrated - ive written to their CEO, the Partners at Samsung, called customer service, but they don't seem to honour any part of their warranty .

 

I've asked for a refund or a like for like replacement, but they wont do anything apart from collect me Television damage it and give me back the same the unit in much worse condition.

 

why do they not respect the consumers rights , or their own consumer agreements, or have good customer service, does anyone know what else can be done to get this resolved ?

Foam_spacer_Missing.jpg

One Connect Box on delivery no 1.jpg

One Connect Box on delivery no 2.jpg

OneConnect on TV_delivery 2.jpg

Protruding Screws1.jpg

Protruding_screws_2.jpg

Side_Metal Bezel Damage.jpg

TV_Back_Panel_New_scratches on delivery no2.jpg

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Please can you give us a chronology and also what the cost of the TV?

Does this mean that you currently don't have a TV?

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  • BankFodder changed the title to Samsung 75 8K TV - completely broken by @curryspcworld @TeamKnowhowUK

And also, do I gather they took away your television and brought back a different one?

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Issue was raised on the 27th of August 2020, Curry's responded with a collection attempt on the 1st of September 2020.

 

The television was returned to me  on the 12th of September 2020.

The condition of the television was poor and lots of pieces were missing.

damage was incurred to poor handling and care.

TV given back the same day.

 

The same television with even more damage was returned to be with even more damage and now dead on arrival on the 15th of September.

 

The delivery driver left the property immediately and kept saying he was late he ran away in short.

 

I spent £3500 on the television , and I still don't currently have a working television or replacement from them.

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And did you pay extra for the five year warranty or was it included?

Have you read what we have to say on extended warranties?

Welcome to the world of Currys/PC World and team know-how. These people are appalling at the customer service. I'm sure they have lots of satisfied customers but when they get it wrong – all they do is they grind their heels in and it seems to get personal. They spend more money on trying to deprive people of their consumer rights than they do providing a Rolls-Royce service.

I think that one of the problems is that Currys PC World is now by and large about the only place where you can get TVs and computers and white goods easily. They don't have a lot of competition and so therefore they abuse their dominant position.

I'm afraid that you better look forward to a bit of a fight – to the extent of sending a letter of claim and issuing the court papers. Generally speaking once the court papers are issued then they start to wake up and take you seriously. We find that their attitude is bullying in this respect.

What have they said now about your dead television?

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  • 2 weeks later...

I used to work for the Dixions group and sold the warranty.

 

Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.

 

if you read the warranty it is very clear that they will replace it with a similar product.

often used and abused.

so they give yours to someone else.

and theirs to you.

 

what you need to do is when you call them to speak with the management, decision makers and request a refund, credit or somehow replace your TV.

 

in the future. write all issues down so you have list of time spent on the phone, call outs etc.

 

it may take time.

you will get your money back.

 

NOW if you write to them use recoded delivery.

Emails count too.

towards the 45 or the 60 day resolution time.

 

Sorry i cant be specific.    

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The OP  seems to have disappeared

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Hi All,

 

I bought the extended warranty , I'm awaiting Delivery of my "Repair" and I'm not so sure what to expect I'm filled with dread and anxiety over this whole process and I hate getting angry.

I did however instruct a law firm to take on my case pending delivery outcome and look forward to getting a bailiff to attend the office and recover the cost of the television, damages, costs and my wasted time.

 

Thanks all

 

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On 25/09/2020 at 21:19, philmycoke said:

I used to work for the Dixions group and sold the warranty.

 

Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.

 

if you read the warranty it is very clear that they will replace it with a similar product.

often used and abused.

so they give yours to someone else.

and theirs to you.

 

what you need to do is when you call them to speak with the management, decision makers and request a refund, credit or somehow replace your TV.

 

in the future. write all issues down so you have list of time spent on the phone, call outs etc.

 

it may take time.

you will get your money back.

 

NOW if you write to them use recoded delivery.

Emails count too.

towards the 45 or the 60 day resolution time.

 

Sorry i cant be specific.    

Is it best to go to the store and try and get the refund ?, as the customer service people never want to put me through to the decision makers on the phone. "Human shield"

Thanks for the information much appreciated

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