Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Dartford Charge appealed based on procedural impropriety then no response instead new PCN issued?!

Recommended Posts

Hi everyone,


I had a PCN for the Dart Charge, I forgot to pay the fee the next day.

The Contravention time and date was the 09/07 at 11:24.


The PCN issue date was Friday 17/07.

At the bottom of the PCN it clearly says

*service of this notice: Unless the contrary is proved, service of this penalty charge is deemed to have been effected on the second working day after the issue date shown at the top of this page. 


This would mean that my statutory 14 days would start counting on Tuesday 22/07 and give me until Tuesday 04/08 to pay.

However, I tried to pay this Sunday 02/08 and it already showed the increased charge online.


I gave them a call on Monday 03/08 to explain that I still have 2 days left to pay at the reduced rate.

The woman on the phone said that they start counting from the issue date.

I told here this would be wrong and referred her to the note re effective date at the bottom.

She said I would have to appeal.


I did appeal this on 08/08 on the grounds of being a procedural impropriety.

I have never received any response to my appeal, but instead I have just received a new PCN with a new issue date (03/09) but for the same PCN number/contravention details are the same. 


Am I right in thinking this is completely against protocol? 


It would be great if someone could shed light on this.

This new ticket is dated 03/09 (thursday), so again, my 14 days start counting on the 07/09 (this is the date i received it).

I would be interested to see if my reduced fee expired by tomorrow or by Monday :D


Thanks in advance!




Link to post
Share on other sites

I think I'm right in saying that the Dart Charge pcns state that payment at the discounted rate should be made within 14 days beginning with date of service.


That being the case, you need to go back and explain this to them. Have your pcn to hand when you speak to them so you can refer to it.


There is a time limit for them issuing a pcn from the date of the contravention. This is 28 days in parking, not sure what it is for Dart Charge pcns, which are basically issued under the same regulations as congestion charge and ULEZ pcns.


They can't 're-issue' beyond this date, so you'll need to look up the regulations to see what they say. You can find them on www.legislation.co.uk.


For info, 'procedural impropriety' is only a ground of appeal for pcns issued inder the Traffic Management Act 2004.

Link to post
Share on other sites

Shame, I paid the re-issue one on Monday as it was my last day of the discount. Interestingly, this time I had the 14 days plus 2 business days of assumed delivery time of the pcn, so they must have changed their system after my appeal. Annoyingly I had a feeling that I was right in that they cannot simply ignore my appeal and instead send out a new pcn instead. I just couldn't be bothered to ignore the new one and demand a response to my initial appeal. I doubt I can go back now and contest the payment being made :(

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...