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    • dx100uk   do you think it might help if the OP went back to the dealer and argued the point about the dealer having to pay the vehicle recovery costs (in the event of a cancellation and no pre-contract info) by quoting to them the Motor Trade Ombudsman's view on the question from post #25?   I mean, the motor trade ombudsman is not generally well-known for being on the consumer's side, and yet there they are spelling out the OP's argument for her!   This could be backed up by (1) reiterating that the advertised mileage does not agree with the MOT history - at least I think that's the case; I haven't quite got my head round it yet, and (2) pointing out that the "sold for spares" bit is simply untrue.  She could wind up by suggesting that she thinks any ADR or court would find in her favour on all three of these points and ask if he wants to reconsider his position.   See if that shifts the dealer any further.   Assuming he won't move, then either go for ADR (is this binding and who does it?) as a first step or continue with legal claim.   Only contra-indications I see:  (1) I think the distance selling/extended cancellation argument is very unusual with a used car purchase and have no idea if it's likely to be successful.  BUT Advice Direct Scotland and Aberdeen TS seem to think it's possible(?) and so does the Motor Trade Ombudsman - so who knows.   (2) BankFodder did suggest several pages back that if the OP got the purchase price back that might be a result, but that would mean either writing off two sets of transportation fees or arguing separately about them.    
    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just basically said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any evolvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Apon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Athena ANPR PCN - overstay - Edmonton Lidl **WON CANCELLED BY CEO**


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Hi,

Just in need of some help with a parking charge received from Athena ANPR Ltd. 
Parked in a Lidl carpark and didn't scan the receipt to register vehicle details before leaving shop/carpark - this means the the free parking time was only for 10mins instead of 90mins, but shopped for 1hr 6mins, therefore exceeding this by 56mins.

 

For the last few months, this particular store did not require drivers to register vehicle details due to COVID-19 (staff have been saying it for ages and machines wouldn't allow details to be entered), and so I didn't even look at the machines to be honest and just left the store. Obviously the normal system has been reintroduced but have no idea when it started up again as I have been several times leading up to the date of infringement without any previous fines.

 

Any advice about how I could go about getting this cancelled? 

Can this charge be enforced?

 

I have answered the questionnaire below and attached pdf of the letter.

Thanks,
sakachmi

 

1 Date of the infringement

09/09/2020
 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date]

11/09/2020
 

3 Date received

14/09/2020
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]

No
 

5 Is there any photographic evidence of the event?

Yes, entry and exit photos
 

6 Have you appealed? [Y/N?] post up your appeal]

No
 

Have you had a response? [Y/N?] post it up

N/A
 

7 Who is the parking company?

Athena ANPR Ltd
 

8. Where exactly [carpark name and town]

Lidl Edmonton, London

 

 

For either option, does it say which appeals body they operate under.

IAS

 

 

Parking Charge Notice - Athena ANPR Ltd.pdf

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Hello and welcome to CAG. Thank you for the information we need in order to advise you.

 

Just to confirm, you were shopping in Lidl at the time and hopefully have a receipt?

 

Very few of these tickets are valid, so please wait for the forum regulars to come along and tell you what they think.

 

Best, HB

Illegitimi non carborundum

 

 

 

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Use our search top right

lidl pcn

 

Original planning permission granted by rhe council would not have been 90 mins

no one can change that

 

do not appeal

pester lidls to cancel it

 

there are lots of recent threads on lidls Athena speculative invoices

 

Dx

 

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Particularly look at the victories with "Cancelled by Lidl" in the title, you'll see what to do.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Write to Lidl Customer service explaining that you are a regular customer and was aware that it had become unnecessary to enter your registration number anymore during the pandemic.

 

Say that if the cashier at checkout had informed you that the reg. system was back in place you would have entered your details.

 

Include a photocopy of the  receipt pointing out that had you known this time was different to the previous visits and entered the receipt and the reg. number on the day, there would have been no charge for parking.

 

You feel it is unfair that as it is Lidl that has changed the system without telling you that it is you who is being punished.

 

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Ok, the email address bounced back for the CEO and when searching online for Chris Hartnagel, it gives dispute.resolution@lidl.co.uk, which I emailed on 18th Sept and haven't received a response as yet. I also sent info through to Lidl Customer Services via the online contact form and have received an acknowledgement email from them, followed up by another email today basically saying they are very busy and it will take longer to get a reply, so either wait for reply or telephone if urgent 😐

 

Today I did another search about ceo's email addy and found a post from a different forum website - with a successful outcome! - (https://forums.moneysavingexpert.com/discussion/5996157/win-against-lidl-eastleigh-and-athena-apnr), with what appears to be the correct email address: christian.haertnagel@lidl.co.uk.

I have re-sent the email just now and it hasn't bounced back as "rejected", so fingers crossed will hear back fairly soon. I will be sure to give an update on here when/if I eventually get one.

 

Also, I had another question, looking at some of the older posts about this same topic there are several where a 3 hour parking restriction from the Council is mentioned, is this time frame something that is standard/the norm for most Council's?

I have had a look at the planning permission from Enfield Council and there doesn't seem to be anything I can find that refuses or overrides Lidl's outlining of the parking duration and costs that will be charged by Athena ANPR Ltd (attached documents).

 

 

TP_85_1476_DP3--1224952 - Lidl Paking Supporting Information.pdf TP_85_1476_DP3--1224955 - Enfield Council Approval Decision.pdf

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The CEO route has worked in the past, and I see another poster has had progress that way today.

 

What you've dug up (well done by the way!) is some security plan, it's not the original planning permission when the supermarket opened which is highly unlikely to have allowed only 90 minutes parking.  Two or three hours is standard.

 

However, I like the look of what Lidl have stated: "Lidl UK adjudicates on the outcome of the appeals.  Customers of Lidl UK that can supply proof of shopping may be allowed a greater free parking period upon appeal".  That's good ammo if Lidl try to fob you off.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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So after sending the email to CEO, the ticket has been successfully cancelled - result!

 

My original email:

 

Dear Mr. Christian Hartnagel,

 

Re: Parking Charge Notice No: 0 XXX XXX XXX
Vehicle Registration: XXXX XXX
Issue Date: 11/09/2020
Entered Car Park: 09/09/2020 @ XX:XX:XX
Exited Car Park: 09/09/2020 @ XX:XX:XX
Athena claim an Overstay of 56mins.
Photo attached of the receipt valued to your company as sales of £24.77.


I am writing as the registered keeper of a car in reference to Athena ANPR Ltd's Notice to Keeper (ref: X XXX XXX XXX).

 

The vehicle was parked in the car park of your Edmonton store on Thursday 9th September 2020, while the driver was doing their shopping inside said Lidl store. After they paid for their shopping, they unfortunately did not enter the vehicle registration details into the parking machine before leaving the store/car park. The registering of vehicles’ details has not been required for the last few months during the COVID-19 crisis, and so, this instance was unintentional. Had a member of staff mentioned that normal parking procedure had resumed, the driver would have inputted the vehicle information as was done prior to the COVID-19 changes.
 

As a result of this, Athena ANPR Ltd has issued a civil parking charge notice without any consideration of the situation.

 

The driver has been to your shop in Edmonton store to try and get the issue resolved but was advised to get in touch with Lidl Customer Services. So far getting a response from Customer Services other than an acknowledgement, has been rather difficult.
 

The driver is a valued and loyal customer and this is very unfair, and therefore I, as the registered keeper, kindly ask that you instruct Athena ANPR Ltd to cancel this parking charge notice.
 

Kind regards,
Mr XXXXXXX

 


And I just got this reply: 

 

Dear Mr. XXXXXX

Our Ref: XXXXXX

Re: Your Contact

Thank you for taking the time to contact our CEO. I have been asked to reply on his behalf.

I was sorry to learn that you received a parking charge. I appreciate this may have been frustrating for you.

Lidl is a national retailer. As such, we have stores in locations with limited parking space and in common with many of our competitors, our store car parks are abused to a significant and detrimental extent. We have therefore judged it necessary to take measures so that our stores parking facilities are available first and foremost to our customers.

In order to ensure that sufficient parking spaces are available at all times to our customers, Lidl employs third party contractors to monitor and control our car parks. So far, this service has proved reliable and effective in reducing car park abuse and in freeing up spaces for our customers.

In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course.

Thank you again for contacting us.

Yours sincerely,
For and on behalf of Lidl Great Britain Limited

Kayleigh Hogg
Customer Service

***

If this ever happens again, I will make sure to always go via CEO route and make sure receipts are kept.

Thanks to everyone for your help with this 👍 

***

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well done you've won

 

please consider a donation to keep us here helping

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Share on other sites
  • dx100uk changed the title to Athena ANPR PCN - overstay - Edmonton Lidls **WON CANCELLED BY CEO**

Well done on your victory! 👏

 

Obviously keep the mail.  Athena have been known to, ahem, forget to cancel the charge.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • FTMDave changed the title to Athena ANPR PCN - overstay - Edmonton Lidl **WON CANCELLED BY CEO**

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