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    • It's clear, but it's. Not correct. The 2000 was for other work also  I do understand what you're saying but it may be easier for me to show you a copy of the invoice then we can be completely correct.   I will send a copy this evening after work if you don't mind.
    • I'm not too sure what to suggest other than to keep on trying during the day and try again tomorrow. I suppose that it is just possible that they have now filed an acknowledgement and that in some way it has overlapped with the end of the 14 day period – which apparently ended on Sunday. If you are not able to enter judgement by tomorrow, then I think you should phone the court. Keep on trying throughout the day.
    • As far as I understand it, your turbo failed and had to be replaced. That means that you have to pay for the turbo unit and also you have to pay for the costs of installing it. I understand that the first garage supplied you the turbo and therefore the cost of that is legitimate and cannot be claimed back. I understand that the turbo was installed incorrectly so that eventually the work had to be redone by a second garage and that you paid the installation fee to the second garage. In essence that means that you have paid the installation fee twice. Once to the first garage who did the job so badly that you then had to pay the fee again to the second garage who did the job correctly. This means that the payment to the first garage – is recoverable. The payment to the second garage, is not recoverable because the turbo failed and it had to be replaced. You say that you paid the first garage £2000. Find out the cost of the turbo – and deduct that from the £2000. So, if the turbo cost £200 – deducting that from the £2000 means that they have charge you £1800 for Labour. That means that you can recover the £1800 because it was wasted as they didn't do the job correctly and the job had to be done again. Is that clear and is it correct?
    • I'm more than enthusiastic. I'm also really angry with the garage. Just a bit hesitant as I've not done a claim before and it's something "I'll do tomorrow" as I actually have to think about what.im doing for once 😄   I'd be happy with just the money back for the repair, but did you say that I should also claim for the labour from the first garage?   Labour time from initial turbo fitting  Repair from new garage    Thanks
    • In terms of being a nuisance – it's never a problem if people meet us halfway in terms of enthusiasm and response times. Where we have to keep on chasing people – or else they are so slow about coming back that we then have to go back to the beginning of the thread to refresh our memories about the story, then that becomes time-consuming and an unnecessary nuisance. I'm still trying to understand what you think you're going to claim for – but yes I suggest that you post up a draft letter before action here before you send it.
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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We've recently rented a house that from the very start seemed badly taken care - there were various problems like a mouldy washing machine/curtains, broken curtain rails, etc. When we arrived to meet the inventory clerk, we signed a 2-page document of handwritten inventory notes (we broadly agreed with them) so that we can get the keys - she mentioned she'd send us the official inventory later. 2 weeks of phone calls later the landlord finally sent us the 65-page inventory (the clerk said that he only wanted it sent to himself). It did note many of the issues but we made a detailed list of amendments with photos and sent it back to the clerk who added it to the original inventory and re-issued it to us, asking us to send it to the landlord, which we did.

 

The original inventory did not have his signature on it and when we asked him to countersign the amended inventory, he refused, stating that he wouldn't do it as we are an "interested party" and therefore I'm assuming he doesn't trust our amendments. At the same time he has disputed the condition of many of the items, stating that we had "accepted" them on the inventory despite us only providing our signature in respect of the original 2 pages of handwritten notes and despite the requirements in the tenancy contract, which he clearly violated. For example, he did not do a pre-tenancy clean of many of the areas of the house, the garden, the washing machine which is fully mouldy and uncleanable (according to his own cleaner), repair of the broken curtain rails. In fact, he chose to pay a professional cleaning company to go over the mouldy curtains (it made zero difference, which they had warned him about) rather than provide a new set. They're cheap curtains but now he's saying the mould is dead so the black stains on them are no longer an issue. Anyway, we seem to have been fooled into "agreeing" with a whole bunch of disrepair issues that we weren't aware of (due to Covid, when we viewed the house we weren't allowed to look at the curtains, which were hidden behind furniture, so we couldn't see the mould, for example). 

 

Our main issue is that in view of the landlord's "unique" way of dealing with disrepair, we want to protect our deposit and are therefore concerned that he is refusing to provide a signature on either the original or the amended inventory. Does anyone know what the implications are of this if to comes to the deposit/adjudication? 

Edited by Bumblebee3000
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