Consumer Rights Conundrum

[Dan99]

From a main-stream supermarket I was misled into buying a product that was not as described.

Sounds pretty straight-forward refund case doesn't it?

 

But what happens if the supermarket

disagrees that it was mis described,

refuses to refund

ignores all my quoting of the Consumer Protection (Amendment) Regulations 2014 and the Sale of Goods Act 1979?

 

Trading Standards took up the case but neither it nor the Citizens Advice consumer service have the power to enforce a refund.

 

It's not a lot of money, but all the same, I'd rather have it in my 'pocket' than theirs.

Am I right that the only other option is the small claims court?

(they have no Alternative Dispute Resolution).

 

Can someone advise please?

Thanks.

Dan

[BankFodder]

Firstly, if you are relying on that legislation then you are out of date and you lose credibility.

It will probably be more helpful if you laid out the story a bit so that we can understand exactly what the situation is.

[Dan99]

The customer services personnel I'm dealing with are clueless re. consumer rights so no, I don't think I've lost credibility.

 

I'm sorry if my account of the issue of no help to you but those are the significant events.

Please let me know what details you want.

[dx100uk]

well name names 1st off

and a bit about the product

and why you have the issue.

 

it will also help if you tell us how you paid for the product.

 

dx