Jump to content


  • Tweets

  • Posts

    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just basically said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any evolvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Apon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
    • A body representing 290 airlines warns it will be 2024 before air traffic reaches pre-pandemic levels. View the full article
  • Our picks

    • Ahmed Alwaheeb's firms sold cars riddled with faults – and which sometimes had government recall notices. https://www.consumeractiongroup.co.uk/topic/427369-ahmed-alwaheebs-firms-sold-cars-riddled-with-faults-%E2%80%93-and-which-sometimes-had-government-recall-notices/&do=findComment&comment=5071860
      • 3 replies
    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 8 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Damp from next door property causing damage to my property...what to do?


Recommended Posts

Hi I am posting this on behalf of a friend. The property next door to him in un-occupied and various failures of the guttering and other issues has caused damp to develop and is now causing damage to his property, a large floor to ceiling crack in the wall adjoining being one of them.  He has had an official survey at his expense confirming the neglect has caused damage. The council are slow to act and are saying they dont have clear evidence despite a survey being done. He has contacted the owner by phone who states he does not have the money to correct the issues but obviously they will worsen causing further damage to his and the adjoining property, the property also looks an eyesore in the nice close its located.

 

Any advice how he should proceed with this would be well received.

 

Thanks in advance.  

Link to post
Share on other sites

The owner of the property is obliged to have third party insurance so one of the first things you should ask – in writing – is details of their insurer. If it turns out they don't have insurance then this is certainly something that you should inform the council about.

Also I would say that you should tell the council that you are beginning a formal complaint to the local authority ombudsman. It may help to put pressure.

Do you know where the owner actually lives?

Also, assuming that the property in question belongs to that person, then it is an asset and you could eventually enforce against that although it would be complicated having to get an order for sale.

Have you must have an estimate of what it will all cost to have the source of the damp repaired and also damage to your property repaired?

Edited by BankFodder
Not obliged to have insurance
Link to post
Share on other sites

Sorry, I've just checked. In fact property third party liability insurance is not compulsory.

Do you know if the house belongs to the person out right or is it under a mortgage?

Link to post
Share on other sites

Yes my friend knows the address of the owner, I will check if he has any estimate of the damage, 

 

Thanks for your responses ! 

Link to post
Share on other sites

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

You should also doublecheck the ownership of each property by doing a search on the land registry web search website

https://www.gov.uk/search-property-information-land-registry

Link to post
Share on other sites

Some more info for this case from the owner of the property affected.....

 

I already have a surveyor's report that clearly states the problems are due to rainwater overflowing from his defective gutters causing the clay sub-base to expand and contract, leading to movement in the foundations.  This has in turn fractured the damp proof course and caused the vertical crack in my dining room wall.
 
The report concludes that the remedy is:
1) replacement of next door's gutters
2) removal of plaster from my wall, injection of a new damp proof course and redecoration to be paid for by the owner of number 2.
 
The  council environmental health officer has sent me a summary of her visit that confirmed the council would not be taking on the case because they need a higher burden of proof.  She has referred the issue to the council's Planning Enforcement Team and contacted the Empty Homes Officer for an update.  I was advised to raise the problem with the council's Building Control Department.
 
The only course of action seems to be a civil case.  My surveyor recommended a solicitor.  
 

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...