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    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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Hertz instructed debt collectors to get money for a clutch I didn't break


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so... I am back again :) 

 

quick recap: I rented a van using Hertz; the clutch burned out after only 6 miles; Hertz tried to get £850 from my c/c (thankfully I used a virtual one); a debt agency sent me a letter asking to pay £1000+ that ignored.

 

30 days ago I requested an SAR to Hertz and, so far, I have not received anything (no via post nor via email). As far as I know they are obliged to fulfill my request and I don't want to send them a reminder. Can i open a complaint to the ICO? do you advice me to to that or should I wait more time?

 

Thanks,

 

L.

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As you are not out of pocket, I think I would do nothing about the breach of data protection regulations – but simply store it up so that if they come back at you, then you can raise the issue and challenge them.

Did you get any information about inspections et cetera? You received a response to one SAR. What did that produce?

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I received a SAR from BVRLA and it includes an email trail with Hertz about my case. Few points I noticed:

 

[...]

This is the only image we have of the clutch. The clutch condition report unfortunately was not uploaded to the job
because it was sent to Chris Ward who is currently on furlough.

 

But as you can see from the condition of the clutch cover and the lining on the friction plate it has been shredded off
the rivets of the plate. This kind of damage would not occur under normal driving conditions.

[...]
Concluding summary statement based upon cause of failure. Reference should be made to the time frame in which the damage / failure occurred

 

It is likely that the clutch has been misused but it is not possible to provide a time frame. The final
failure of the clutch drive plate is likely to have been sudden.

[...]

 

I asked, together with the SAR, a detailed report of the van before I rented it but I didn't get any response (yet).

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Well this is an excellent disclosure. It makes it clear that they have no idea of the timeframe. They talk about misuse – which is clear that it must've been misused and of course importantly they make it clear that the failure of the clutch plate would have been sudden. Well that's to be expected but also it suggests that there was no reason for you to suspect anything until he actually went.

I suppose that it's a bit like dying. You can have an illness for weeks but the very moment of death is going to be sudden. One second you're alive – the next second you're dead.

I think the information you have here doesn't prove anything for them at all and of course it would be for them to prove their case – not for you to disprove it.

Very interesting that they're not able to get the clutch condition report. It's amazing that it wasn't uploaded and that they sent the sole copy to this person "Chris Ward". I wonder who that person is.

Anyway, even more, I think that there is no particular reason to worry even if they pick it up again and start to chase you – which I suppose is fairly likely

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  • 3 weeks later...

hey... I am back again.

 

I just got an email from the debt collection agency

 

(SkandicInkasso - http://www.skandiconline.com/) asking the following:
 

We ask you now to pay the claim of 1,230.12 € quickly, within 7 days (until 12.11.2020).

Due claim:

Main claim: 1,001.53 €
Interest: 44.09 €
Costs: 184.50 €
Total: 1,230.12 €

 

Do you suggest to ignore this email altogether or to reply telling them I won't pay unless they take me to court?

 

Thanks,

 

L.

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I think it's probably best to reply to them so they don't think that you are an easy kill.

I think you should go and tell them to do something very rude to their grandmother

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You can also tell them that your dispute is with hertz and you are not prepared to have any further correspondence with them.

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who is their stated client 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Apart from the fact that it is French, I'm not too sure that I have gathered the significance of it

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only the client can do anything and that would have to be a uk claim.

can't find any at all for these supposed car hire debts.

 

block and bounce all mails

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I was looking on their website and I found:

 

[...] SkandicInkasso can be of assistance in monitoring the debtor with its long term surveillance system. [...] from https://www.skandicinkasso.de/en/products/legal-debt-collection/

and [...] Common garnishment of accounts and wages is here possible, as well as furniture execution, the registry of equitable mortgage and the blocking of other assets like life insurances and properties [...] from https://www.skandicinkasso.de/en/products/compulsory-execution/.

 

They are based in Karben, Germany. Can they really do what they are saying on their website?

 

 

I am curious to know what information they have about me... I might send them a SAR

Edited by lupin3d
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They would have to start off with a judgement in the UK.

I hope you're not starting to get rattled by this

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doesn't matter what 

37 minutes ago, lupin3d said:

They are based in Karben, Germany. Can they really do what they are saying on their website?

 

no never in the uk with or without a judgement..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

I am posting here another update just for future references and keep track of what's going on :) 

 

SkandicInkasso (SJ inkasso GmbH), the DCA, sent me another email:

 

Dear Madame, Dear Sir,

we are commissioned by Hertz UK Ltd. Carrental to collect the outstanding account balance.

At this time, we have neither received a payment nor have we gotten a response to the letter sent on
. Your account is now 101 days past due and you owe a total of 1234.77 €.

 

Please get in touch with us immediately and please submit your payment of 1234.77 € by 06.12.20.

 

We would like to help you quickly remit payment to avoid any actions that could damage your credit rating or future credit limits with you or your company. If there is a reason you are unable to pay in full, please contact us on our web portal:


https://www.skandicinkasso.de/en/debtor-login

Case No.: xxx
Password: xxx

Please pay this amount today, to our bank account:

All payments shall be made to SkandicInkasso (SJ Inkasso GmbH)

Postbank, Germany
SWIFT / BIC: PBNKDEFFXXX
IBAN: DE90440100460869716460

with the ref xxx


You can also make your payment by credit card directly to Hertz in €: www.hertzonlinepayments.com/GB/en

Use this invoice number ( xxx ) “Do only enter the numbers” to pay the full amount 1234.77 EUR = 1082.89 GBP
Please do not forget to send us the proof of payment, you will receive this by email after the payment is processed)

Important:

If you decide to pay by your credit card we kindly ask you to inform us by E-Mail: ( Info@SkandicInkasso.de) so that the file is not referred to our local collection agency.

[...]

 

 

Obviously I am not going to pay but I was wondering if it's worth trying to reason with them and explain that, even if they take me to court, there is no way they can win. Any idiots can agree that, even if you are the worst driver in the whole universe, it's impossible to burn down a clutch after only 6 miles unless the previous driver drove like a maniac.

 

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you should be blocking and bouncing all email addressees

just a free way to harass people.

 

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Quote

Dear Sir/Mdm

Thank you for your letter of XXX date reference number XXX.

Just so then we understand each other, there is not even a snowflake's chance in hell that I am going to pay you any money or to your clients.

I'm not responsible for the clutch damage and it is naïve of your clients to say so and it's naïve of you to take up this case on their behalf.

If you want to begin a legal action in the English County courts then go ahead.

In the meantime, I would point out that I requested a statutory disclosure of personal data from your clients on XXX date and they still have not complied.

Maybe you would like to deal with this breach of statutory duty by your clients.

Auf wiedersehen

 

 

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And by the way, I'm not kidding.  All of it

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