Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Lidl Feltham - Athena ANPR Ltd , Civil parking Charging Notice received ***CANCELLED BY LIDL***


Recommended Posts

Hi, me and my partner who are frequent shoppers at Lidl Feltham shopped on 09.09 after 14 days of Covid quarantine at our home due to travel back restrictions. However this meant our shopping was bigger than usual at £85 total between us , we also spent time to figure out how to use the new Lidl plus app during this shopping so we ended up taking longer to checkout ,pack our car and leave.

 

While leaving, the car park lights were all off  and it was very dark which also made the loading of the car longer. Today we are in shock to receive a £90 parking charge letter by post for overstaying 10 minutes 8 seconds. We feel like being punished for shopping more at a store we do most of our grocery shopping and also obeying government rules which caused out shopping to be more items than usual.

 

Can you please advice ? entry time was 19:20:06 and leave was at 21:00:14.  Our receipt at lidl is timed 20:44 however getting back to our car and loading the items in the dark along with the shopping meant we spent over the 90 mins. I have attached the letter we received . 

 

I have already reached out to Lidl over the facebook page, but their initial response has been to contact the 3rd part Athena and log an appeal.  I'd like to also note that the car park had only a handful of cars, also we only shopped at Lidl nothing else. In a way it feels like we were punished for shopping more and using their app. 

 

Please advise the best course of action. 

 

Thanks,

 

Regards.

lidl parking.pdf4.42 MB · 3 downloads

Link to post
Share on other sites

Hi.

 

Thank you for starting your own thread. :)

 

Could you give us the information requested in the forum sticky please?

 

 

Don't appeal to Athena, you've been misadvised by Lidl. I'll pop a few paragraphs into your post to make it easier to read for the advisers. :)

 

HB

 

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites

No lidl carparks are 90 mins if you go look at the granted planning permission by council and no one can change that.

 

As for your ticket there is a 10 min grace period anyway.

 

Do not appeal

Ignore until/ unless you get a letter of claim.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

Yes, thanks for starting your own thread. 

 

We have had a number of Lidl car park victories on the site recently.  Initially Lidl tried to fob the motorists off but they didn't take no for an answer.

 

Get on to Lidl head office (not FB or the local branch) and lay it on thick that you were a genuine customer, paid £85 and all the other points you made above above COVID and the unlit car park.  Demand they cancel the ticket.

 

As dx says, ignore Athena.  It was Lidl who have decided to infest their car park with these vermin and it is up to Lidl to sort it out.  PPCs never, ever, ever accept appeals anyway and we have lots of motorists on here who naively appeal and throw away their POFA legal protection.  

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Hi, thanks for your prompt replies.

 

@honeybee13

Please find the info at the bottom of this message.

 

@dx100uk @FTMDave

We were thinking of ignoring but the company in question has offered a £45 fine instead of £90 if paid in the first 14 days from issue date 11/09 , actually 9 days left from today when we received the mail. 

 

We know fundamentally the whole thing is wrong, however don't want to end up paying £90 if it progresses to letter of claim,

 

what do you think?

 

Our worst case is we want to end it with the £45 and say goodbye to Lidl shopping if they end up not helping.

My partner posted to their Facebook page with a similar remark.

 

 

We will call the Lidl customer service tomorrow, on facebook 2nd reply Lidl refused to help again and said contact Athena and start appeals with them which we are not doing as per your advice.

 

Thanks.

 

Kind regards.

 

 

 

1 Date of the infringement

09.09.2020
 

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date]

11.09.2020
 

[scan up BOTHSIDES as ONE PDF- follow the upload guide]

 

3 Date received

14.09.2020
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]

N
 

5 Is there any photographic evidence of the event?

Yes
 

6 Have you appealed? [Y/N?] post up your appeal]

N
 

Have you had a response? [Y/N?] post it up

N
 

7 Who is the parking company?

Athena ANPR Ltd

 

8. Where exactly [carpark name and town]

Lidl Feltham

TW14 9BG

 

 

For either option, does it say which appeals body they operate under.

IIAS

Link to post
Share on other sites

Where does it say fine please??

its a speculative invoice big difference!!

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

Well, only you can decide, but as a campaigning consumer association site we'd obviously prefer if people stood up to the fleecers and didn't pay.  Sure, £45 is less than £90, but £0 is an even lower sum 😉

 

You have nine days left, so use that time to get on to Lidl.  There's no point faffing around with FB or the local branch, get on to the CEO.  Have a look at these two threads, both of which are quite short, from motorists who recently beat Athena.

 

 

I reckon you have a great chance of getting Lidl to cooperate, but if they don't, come back and we can explain what might happen after the nine days are up.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

An appeal is useless Athena will dismiss it, POPLA if used would agree, and you will have outed the driver and killed POFA protection, that would usually kill any claim as they always get it wrong somewhere.

 

Time to attack Lidl HQ as suggested. It is not a fine, its an invoice as DX says for breaching some term in an imaginary Contract they aver you breach by overstaying.  Its not even as enforceable in reality as a Council PCN, as they have to sue in a Civil Jurisdiction. The signs usually fail to create a Contract, and the small print also  often seems to bind pedestrians and Cyclists as in any person

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

@brassneckedI read the POFA dated 2012 I don't understand how an appeal with Athena changes anything either way in regards to outing the driver etc.;

https://www.legislation.gov.uk/ukpga/2012/9/schedule/4/enacted#schedule-4-paragraph-12 states;

"

Right to claim unpaid parking charges from keeper of vehicle

4(1)The creditor has the right to recover any unpaid parking charges from the keeper of the vehicle."

 

 

 

Meanwhile, after  a few days below is Lidl cust. service's reply;


 

 

Re: Parking Charge Notice

Thanks for getting in touch.

I was sorry to learn that you received a parking charge. I appreciate this may have been frustrating for you.

Unfortunately, we are unable to make an appeal on your behalf. This is because all appeals need to be placed in writing directly to Athena ANPR by the appellant. Doing so allows you to retain your right to formally appeal any decisions made by Athena ANPR.

Details of the appeals procedure can be found on the reverse of the Parking Charge Notice or on the Athena ANPR website: www.athena-parking.com.

You can process an appeal via the following methods;
- online (https://www.athena-parking.com/appeals/start.asp),
- via email (appeals@athena-parking.com)

or by post at the below address:

Athena ANPR Ltd
PO Box 4758
Ascot
SL5 5DJ


When raising your appeal please include the following information:


 

  • Parking Charge Notice Number
  • Vehicle Registration Number


 

To further support your appeal please attach / enclose any of the applicable following documents:


 

  • Lidl store receipt or proof of shopping with us
  • Disabled badge holder evidence
  • Further documentation which may support your case


 

Athena will then conduct your appeal and communicate the outcome to you directly in writing.

We hope that your appeal is brought to a speedy conclusion.

Thank you for contacting us

Link to post
Share on other sites

If you appeal usually yo out yourself as the driver, thereby removing POFA protection for you as keeper if they don't know who the driver is.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites
4 hours ago, forsaker said:

Right to claim unpaid parking charges from keeper of vehicle

4(1)The creditor has the right to recover any unpaid parking charges from the keeper of the vehicle."

Yes, under certain circumstances.  Letters have to be sent out in a specified time frame and have to contain key phrases.  Athena are a member of the IPC who generally can't be bothered to respect the law.

 

We constantly have motorists here who naively appealed stating for example "I only parked for a few minutes".  Apart from the fact that PPCs never, ever, ever accept appeals - ever, such statements are an own goal and throw away the POFA protection.

 

Anyway, being positive, someone got a Lidl ticket cancelled yesterday by writing to the CEO, that is the road to go down

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

I sent an email to the CEO as suggested today, will keep you updated. 

 

I went through Athena's letter as per the POFA points above, timeline and requirements seem to be met.

If I was to appeal to Athena I would have highlighted that the car park lights were not working on the day of our visit when we came out of Lidl and it was pitch dark so it took us longer to find the car and pack,

 

the exit camera picture is a proof of the state of the car park in which their night vision cam just picked the plate.

 

Convenient that the camera was working even though none of the lights were. 

I am not doing so at this point however and following the common approach mentioned and emailed the CEO and the customer service at the same time.

Link to post
Share on other sites

Obviously from Athena's point of view had you eaten enough carrots their signs would have been easily read. Your appeal would therefore be rejected.

They use a kangaroo Court where you have little to no chance of winning. Even a cast iron reason for quashing your ticket does not overrule their reason -which is to rip every motorist off for as much as they can. You are dealing with crooks that pay scant notice of the Law.

I would think that Lidl will cancel your ticket but if not you have a  claim against Athena for breaching your GDPR.

 

Edited by lookinforinfo
  • Like 1
Link to post
Share on other sites

Hi All,

 

My partner received a response from Lidl after another 3 days in which they explain the reason for their car parking system etc. but to summarize they conclude to cancel the parking charge with the below paragraph;

 

"In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course."

 

As the £45 was going up to £90 the day before the email above actually reached us,  we actually sent the payment of £45 to Athena to remove the risk of that, but with the above conclusion we will follow up to get a refund. 

 

Meanwhile we did our first big shopping with the car from Aldi in the local area instead of Lidl for the first time in 2+ years. As Aldi shares the car park with Matalan store in our area their car park period is 3hrs free of charge, which removes the stress of timing your shopping.

 

I think the supermarkets are shooting themselves in the foot with these types of measures when they use 90mins or such short periods as a time limit.

 

I'll post an update how the refund chase goes and how long it takes. 

 

Thanks.

Link to post
Share on other sites

no one ever said PAY THEM, you never ever do that.

 

if you paid by debit card

go get it back by a chargeback to your issuing bank.

 

 

On 14/09/2020 at 22:50, dx100uk said:

Where does it say fine please??

its a speculative invoice big difference!!

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

OK,  I have not claimed anyone told us to pay in this forum.

 

As grown up adults we made this decision.

I am sharing our experience in case it benefits anyone. 

 

Our approach to this is if Lidl didn't help at the end we would take our shopping elsewhere and the so called reduced charge of £45 paid would be the end of the story, even if is unfair. 

 

As I mentioned Lidl cust. service already emailed us to confirm that they have contacted Athena to cancel the charge, I'll first follow up with Lidl. If not resolved will resort to chargeback.

 

Link to post
Share on other sites

you didn't pay lidls the speculative invoice charge of £45.

 

the only connection to them is their head office signed their region up to have their local stores car parks managed by the scammers because they had been duped into thinking people that abuse their car parks cost the region xxx in lost shopping revenue because another shopper could have used it.

 

they never see any of the money these bandits gleam from people paying a speculative invoice off ever

and annually get ripped off by paying the fleecers £10'000 each year to give them permission to manage their carparks.

anyone that pays the money goes directly into the parking fleecers pockets.

 

however i understand you are new and green but part of a forum is also self help which relates to my comment about where did you ever get the idea to pay them from...certainly not here.

 

so lidls wont be doing and can't do anything further, they certain wont be interested in instructing their fleecers to refund you and can't and most certainly won't refund you themselves.

 

go do a chargeback

 

dx

 

 

 

 

 

 

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

🤦‍♂️  If by debit card, do as DX suggests chargeback.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites
11 hours ago, forsaker said:

As grown up adults we made this decision.

I am sharing our experience in case it benefits anyone.

Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.

 

What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.

 

The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.

 

Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.  

 

That said, go for chargeback and good luck.

  • Thanks 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Hi, Athena refunded back to my credit card within two working days after Lidl contacted them requesting cancellation. 

 

As I said there was no need to escalate to a chargeback without giving them time.

 

Thanks to everyone that suggested the contact CEO method. It worked for me as well.

 

 

Edited by forsaker
Link to post
Share on other sites

Good to hear you got your money back.

 

I would never have thought that Athena would have rolled over so easily.  I'm glad to have been proved wrong.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites
  • FTMDave changed the title to Lidl Feltham - Athena ANPR Ltd , Civil parking Charging Notice received **CANCELLED BY LIDL**

I think Lidl cust. service contacted them on behalf of their CEO (which is how they worded it), and Lidl over all has good leverage on Athena. Frankly I didn't expect the refund to the credit card this quickly neither. 

 

Thanks again.

Link to post
Share on other sites
  • FTMDave changed the title to Lidl Feltham - Athena ANPR Ltd , Civil parking Charging Notice received ***CANCELLED BY LIDL***

Great stuff, bet Athena are getting a bit squeaky cheeked so will be wary of dissing Lidle in case they get booted from the sites.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...