Jump to content
  • Tweets

  • Posts

    • From Brexiters Rees-Mogg and Redwood - Move your financial assets to the EU while you can before Brexit   https://www.thelondoneconomic.com/politics/these-are-the-brexiteers-looking-to-secure-their-eu-rights-ahead-of-the-uks-departure-from-the-bloc/22/06/ https://www.ft.com/content/38987fe2-6f19-11e8-92d3-6c13e5c92914 (paywalled)       certainly seems that way     I don't think that would actually solve anything - the effluent would soon float to the top again in any system as there is no penalty for even blatant lies ... let alone 'the politician didn't lie, he 'genuinely thought telling the British electorate it was the right thing to do while telling his clients in his investment business to run like hell'  
    • ...and this is Richard North's take on it.   https://www.turbulenttimes.co.uk/news/brexit/brexit-an-inability-to-understand/
    • Oh dear, the government has just realised that being a third country after Brexit means that Brits will have to go into the queue for non-EU nationals when arriving in the EU.   https://www.theguardian.com/politics/2020/oct/23/uk-presses-for-use-of-faster-passport-gates-at-eu-airports-post-brexit?utm_term=e519c6f20424635724b1e89f0589c05d&utm_campaign=GuardianTodayUK&utm_source=esp&utm_medium=Email&CMP=GTUK_email
    • Don't we all go through these periods in any career ?   There are only so many challenges or new opportunities within any organisation. So it can become a daily routine of the same tasks, dealing with similar customers etc etc. You could look at project ideas at work and submit these in the hope it will open up opportunity to spend time doing something else.   My advice for what it is worth, is to look at hobbies and interests outside of work. Then work will become purely a way to earn the money to pursue the hobbies and interests.   Given Covid-19 and a damaged economy, changing jobs at this time is very risky, unless you stay with same employers.   Age is not an issue, so if you wanted to change, invest in an education course, if that will help you towards more interesting job roles.
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

british gas/siemens missed appointments compensation

Please note that this topic has not had any new posts for the last 3893 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

hi all,


i'm looking forward to spending another day today in a cold empty flat in the blind faith that a british gas/siemens engineer will actually turn up to do his job -- namely performing a gas check and changing my meter to a pre-payment one. this will be my 4th appt in as many weeks.


the first two were missed because the man went to the wrong address (he described a property with an intercom and a mahogany door, both of which i do not have). said that as he could not gain access he left a card.


by the 3rd appt he described the correct property but must have turned up, looked at it and not knocked as i was sitting inside with ears open for the slightest tap on the door. curiously, on this occasion he did not leave a card -- wonder why? :rolleyes: i'm sure it's not because he knew that he was at the correct address and didn't want to risk me letting him in to actually do the work...


anyway, i've been offered £40 for the first two missed appts. i understand that £20 per missed appt is standard so i expect it will be raised to £60 to cover the 3rd. however i find this to be totally unsatisfactory for what will now be 4 days off work and 4 weeks of missed rental income from this flat (i need this work done before i can rent my flat out), assuming that it doesn't drag on for a 5th appt.


i know i'm not the only one who has experienced this level of 'customer appreciation' from british gas (their new ads are winding me up something rotten!) and would like some advice as to how to go about fighting for more compensation. any help would be much appreciated. thanks.

Link to post
Share on other sites

You can sue them for liquidated damages, which wouldn't be a penalty (like the bank charges) as they are true sums which represent the damage caused by the breach. It's the same reason why a dentist charged me £75 for a missed appointment when I forgot to go, so if it works that way, it can work for you.

Lived through bankruptcy to tell the tale! Worked in various industries and studied law at university. All advice is given in good faith only :)

Link to post
Share on other sites

thanks for the reply chesham.


whaddyaknow, i wasted yet another day for a gas engineer who didn't turn up. well, apparently he did but left straight away because the parking spots directly around me are designated residents parking. i had a permit available for him but as he didn't bother letting me know of his arrival i was not able to give it to him. for the record this was a "monitored" appointment and my mobile number was available to him. he clearly chose not to use it. grrrrr!!!!


i'm now onto my 5th appt (this saturday supposedly -- fingers crossed). is that a record? i'm curious to hear from anyone who has had worse treatment and would like to know what the most compensation is that anyone has received in situations like this. there was a lady in the mirror today who had 3 missed appointments and got £120 compensation, £40 for each missed. has anyone done better?

Link to post
Share on other sites

Received a letter from Siemens today saying that they will give me £20 for the first 2 missed appointments but will NOT compensate me for the 3rd one because the engineer correctly described my green door!!!


There must be something I can do about this, I can't believe I give these people my hard-earned cash -- SOMEONE PLEASE HELP ME!!!

Link to post
Share on other sites

Hi all


In January of this year BG (British Gas) sent a sales rep to my home offering me a "great service" that would reduce my gas and electricity bills. I therefore signed a contract to change my supply from Swalec over to BG.


As I have a pre-payment meter for my gas and electricity supply, BG sent me a welcome letter informing me that on or around my supply date I would receive my new cards and that I should not use my old cards once I receive them.


On 5th March I received my new cards along with a letter telling me that on the 10th March an engineer would be calling at my home to reset my gas meter. After I had received my new card, and the letter informed me not to use my new card until the engineer called to reset my gas meter, I called BG to confirm that an engineer would still be calling. I was getting very desperate to find out what time he was coming because my emergency credit was running out. The call ended with me being put on hold for an unacceptably long period, (at my expense) being transferred from one operator to another, going around in circles that led to my call being disconnected. Furthermore, to add to my despair, the engineer failed to turn up after I had waited in all day. That evening I credited my new gas card with £5. The meter would not accept it. I had to go back out and credit my Swalec card with £5. I continued to use the Swalec card because my meter was never reset to accept the BG card.


The following day I emailed BG complaints dept, because I refused to waste any more time and money on the phone to them. I gave them a few weeks to send me an explanation and an appology. I never got one.


At the beginning of May,unhappy with the lack of communication and the appalling service that I had received, I decided to switch my gas and electricity supply back over to Swalec. Then to my disbelief BG sent me a final gas from the 1st March-4th May 2006 for the amount of £123.01! Obviously Swalec my credit for my gas was going to Swalec, because BG was certainly not supplying my gas. I called BG collections to inform them they had made a mistake and that I was a pre-payment customer. I told them that an engineer failed to reset my meter and that I had continued to use my Swalec card. The call ended in them telling me the matter would be sorted out.


In June I had a letter from BG demanding me to pay £123.01 immediatley otherwise legal action would be taken against me. Once again, I called BG to repeat what I told them the month before, and I was told to disregard the bills and they would recover the £123.01 from Swalec.


However, this was very far from the case. In October I received a Formal Demand for payment from Robinson, Way and Co. debt collectors to recover the £123.01 on behalf of BG. I telephoned and went through the whole senario again. Eventually I was told a block would be sent to Robinson, Way to stop the demand, and to disregard any further notices I receive from them.


On 5th Dec, I had a Notice of Legal Proceedings from Robinson, Way. I called them to enquire if BG had sent a block to stop the demand. They had not. I tried to explain that it should be Swalec they need to recover the debt from, but they wasn't interested or helpful. I also told them that BG had told me to ignore any demands they send me. The call ended with me being informed that if I ignored Robinson, Way I would incur court costs and legal fees. I then called BG. This time I was dealt with in a more appropiate manner, by a woman named Rebecca. She appologised for the poor level of service I had received and assured me this matter will be resolved once and for all.


I am sending BG a massive letter of complaint for all the inconvenience and stress they have caused me for over a 9 month period. They are suing me for £123.01 that I don't even owe them. They probably won't even reply, but I'll make damn sure they do!


Anyway, has anybody else had the same problem that I have had with British Gas??????

Link to post
Share on other sites
  • 2 years later...



No of us are happy with waiting around only for the appointment not to be kept and clearly frustrating.


But unless specified they would none the wiser you would have liked a telephone call prior to visit (which cannot be gauranteed) and instructions given to the engineer that you had a parking permit arranged for them.


Parking in our city centres is becoming a joke and the engineers will do best they know where they can or cannot get away with parking (usually from personal experience, and costs that have esculated from getting caught out)


If the Siemens managed to find your property and yes described your "green door", surely wouldnt it be safe to say that they did attempt to make the appiontment (not laying blame to if they actually knocked or you didnt hear - benefit of doubt), A card acknowledging thier visit would have been recorded via thier handheld units and put through letter box (again you can dispute).


Knowing the way Siemens work, They would have been ultra hot on the job esculation process from 1st missed appointment and almost unheard of to miss 2nd, I would take my chances and say they have recorded lots of facts on 3rd visit as would be expecting a claim by now!!!


Please or offend but giving you an insight from within the utilities industry





Link to post
Share on other sites
  • 11 months later...

My experience with British Gas is becoming a farce

When I moved house 4 years ago I settled up my account etc with a letter from BG saying that the account was now closed etc and hoped they would be supplying me at my new address etc etc - the gas was with someone else when I got to my new flat so never really bothered to get it changed

a full 14 months after I moved in I recieved a letter from BG saying that from my old flat I owed 180 pounds and that it would have to be paid in the next 5 working days

Obviously after a few furuois phonecalls to them the operator seemed it fit to send me a CCJ for non payment of a bill which they had confirmed as being paid and closed- of course I eneded up paying as little me against big them doesnt really stand a chance


Now my boiler has broken they have failed to show for 3 appointments leaving me nearly 600 pounds out of pocket for the three dyas I have had to take off with not even a phonecall to say why nor to explain the reason for the no show

When I asked them they said they couldnt gain entry - this is categorically untrue and a lie


Im sure I must have some kind of case against them now

anyone have any bright ideas




Link to post
Share on other sites

woodcutters son.


It would be best if you started a new thread. What's this about a CCJ and paying £180 to BG when they had sent you a letter to say the account was closed? Can you give further details - at present the firsf paragraph of your post does not make a lot of sense.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...