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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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i got default CCJ against Parcel2go for lost parcel- **SETTLED**


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Hello, I’m looking for some last minute tips and advice on how to tackle a county court hearing against parcel2go tomorrow regarding my pram they lost via Hermes. 
 

The value is £560 but because I only paid the £20 delivery free and not the additional insurance then they’re only offering £20.

 

I have followed the process of letter before action, small claims court and the judge ruled in my favour as they didn’t respond but because of Covid parcel2go are claiming the didn’t receive the claim so are defending it in court. 
 

I’m worried that they will just say that because I agreed to their T&Cs then I don’t deserve the money back but I’m so angry that a company can get away with things like this??

 

it’s probably too late as the hearing is tomorrow morning but if you have any advice on my legal rights then it’d be much appreciated 

 

 

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Hi and welcome to the forum.

 

It is cutting it a bit tight......from the above and reading between the lines....is the hearing tomorrow to hear their application to set a  side or have have you already passed this ?

 

Topic moved to the appropriate forum.

 

Andy

We could do with some help from you.

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Okay well its not the full hearing tomorrow...this is just to see if they do have grounds to set a side the judgment...and if they are successful the claim will progress in the normal fashion .....allocation etc etc.

 

Did you not submit a witness statement stating your objections and reasons in response to theirs and their application ...or do you accept its a genuine reason...after all we could all say anything and its down to Covid19.

We could do with some help from you.

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yes, what a shame you didn't come to us before. However I'm afraid that on the basis of covid I'm quite sure that most set aside applications will succeed and I'm sure it will do in your case as well.

however that gives you a breathing space and I would suggest the after the hearing you come back here and you post up the claim form and the defence and also set out the story carefully in a bullet pointed chronology.

 

We can then help you you to deal with the next stage of your case

 

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Yes it states it within their application and the Court Order that accompanied it that you had 7 days to submit a response pre hearing date......but as stated I suppose there is very little to actually object to.

 

So yes let them do the talking and how this claim magically never arrived ......the Judge will most probably allow...but you never know.

We could do with some help from you.

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A fair few search "  Parcel2go " in this forum.

We could do with some help from you.

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  • dx100uk changed the title to i got default CCJ against Parcel2go for lost parcel- now set aside hearing tomorrow morning - any tips please??!

I thought we had a few....but your correct cant see any marked " success"...the following thread my be of help to you.

 

 

We could do with some help from you.

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I don't think we've had any successes in the formal sense – in that there haven't been any judgements against Hermes – because they have always put their hands up and settled rather than go to court. This is because by and large the sums which are being claimed are fairly small – typically less than £200. For £560, they may well go to court.

There was one judgement in which Hermes succeeded but we consider that it was very badly argued and also the claimant was unlucky with the judge. The claimant hadn't come here for advice and we only found out about it afterwards.

Just recently there was a claim for £1250 which went to mediation. Before the claim was issued, Hermes offered about £27. At the beginning of the mediation they offered £300. They eventually offered £1100 and this was accepted. This included costs so in fact the claimant was out of pocket by about £400 including costs. We consider that the claimant could have done better but at least it was out of the way and the claimant knew where he stood. He was happy with it.

When we get more information about your claim then we will be able to give you a better opinion.

If your claim is being declined on the basis that you didn't have insurance then we have lots of discussion about this and you would make your arguments based on the fact that the requirement of insurance to insure themselves against their own negligence amounts to an unfair term.

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Okay. Thanks. I'm glad you've got a result.

Could you just remind us how much the claim was for please? And also how much you paid in costs?

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Just now, BankFodder said:

Okay. Thanks. I'm glad you've got a result.

Could you just remind us how much the claims for please? And also how much you paid in costs?

Claim was for £560 and I paid £60 fee so they paid half fees and £300. I am disappointed as I know I’m entitled to the full amount but I couldn’t go through the stress to maybe get nothing in court 

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Thank you. Yes you are badly out of pocket and I'm sorry about that. Still I suppose that it is a weight off your shoulders. It's really quite disgusting that Hermes inflict this on people through their own incompetence and dishonesty in the way they try to impose liability on their customers by trying to force them to get their own insurance.

Anyway, the fact that Hermes is settling cases which are brought to court for much greater sum than they originally offered, shows how hopeless Hermes realise that their position is and how anxious they are to avoid a judgement against them.

Only last week, Hermes settled £1100 against a claim for £1250.

I don't want to make you feel bad, but I'm sure that you could have pushed it up a lot more than that – but clearly it has been stressful for you. You have Hermes to thank for that. They are clearly a bunch of bullies and they don't deserve the custom and the trust of their customers.

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  • BankFodder changed the title to i got default CCJ against Parcel2go for lost parcel- **SETTLED**

Going to court is stressful and can take  hours and hours of study and preparation, often for chasing a small sum, often for an amount that is not worth the time and stress involved in winning.  On the other hand, I take the view the stress is nothing more than a competitive adrenaline, a technical game of chess, a bet on the horses, a day on a business training course.  All such things might cost a similar amount that we fight for. Win or lose, we gain experience that makes a small sum worth fighting for. We gain practice and experience if ever there is a time when the stakes are much higher. Well done for testing the water and showing yet another claim fails to reach a hearing, therefore suggesting nobody really needs to worry about a hearing, if the battle is to win a pre-hearing settlement first. I will be quite disappointed when Parcel2go settle  my case before my hearing, which is why I will be refusing any offers to settle less than the full amount.

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Its WAR

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It would still be helpful if you would post up your claim form and also their defence please in PDF format – redacted

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