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i need some help regarding Packlink on Ebay  (Damage claim - ....)


i send pics with photo what the buyer send it to me before i done refund


i didnt know i need to do pics before i send the parcel, or ask the buyer to dont open the parcel. because Packlink must opened to check if is any damage .


I have the prof whay my client ask for refund( delivery damage) on Ebay


I was ask Ebay and by policy is my responsibility to accept return because of DAMAGE DELIVERY, after i will sort out with Packlink.


mind i lost 100£ for my good +lost my good +15£ delivery including insurance + 10£ return postage.


I was contact packlink ,

do claim, and after 90 days they tell me ,declined my claim

i do again claim they said is to late.

Ebay said they dont understand whay you dont do refund ,its packlink  responsibility


This is the message from buyer


11 Jul
Refund received
Purchase price£90.00
Original postage£10.00
Total refund£100.00
11 Jul
Return started


Arrived damaged


HI, I would like to return the light please as it has arrived slightly damaged.

On arrival the packaging was torn exposing the corner of the light and unfortunately the corner is chipped, see photos.


In addition, the number of scratches on the light is more than i am happy to fit on the vehicle, see photos.

I would be most grateful grateful if you would please process a return.

Thanks and regards Mark



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own thread created..


why did packlink decline you claim?



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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In addition to the above question, please could you set out in bullet pointed steps precisely what happened.

I understand that you sold an item on eBay and that it was delivered damaged. However you don't tell us when this happened and also did you declare the correct value?

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Also I gather that you paid for a delivery insurance. Is this correct?

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