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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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        • Thanks
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DrydensFairfax taking partner to court for a debt I already pay


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Hello,

 

I am currently on benefits due to my disability and mental health problems.

Last year my partner received a letter for a very old catalogue debt from DrydensFairfax threatening him with court proceedings. I spoke to the debt company on his behalf explaining that he does not have an income as he is my carer and the only money I receive is benefits for my health problems. I ended up having to borrow money every month from a relative to pay them £10 a month but I have to pay that back to my relative. We are in negative income so can't afford the payments.

 

This last month they took my partner to court for the debt I am already paying back and I am not in arrears. A court bailiff was sent to my house rudely demanding I give them information. They have no reason to take him to court as I was paying them from my benefits even though it's a struggle. They made him fill out an AOE despite him having no income. The order had just been dismissed due to him having no income which they already knew but we don't know what that means.

 

I feel we are being harassed unfairly which is making my health even worse.

Did they have any rights to take him to court for a debt I pay and have not defaulted? It's clearly an error but DrydensFairfax  were no help. Do I have to keep paying his debt despite me having my own bills and debts I pay? Am I entitled to complain about how they have treated us? I don't know where I stand legally & my health is deteriorating because of this added stress.

 

Thank you, Amy.
 

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Please can you give us more information about this debt including amounts and dates. Please fill this out>>

Also do you have a copy of the claim form? In a copy of the judgement? Please could you post these up in PDF format

 

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