Jump to content


  • Tweets

  • Posts

    • Includes eligibility, appeals, tax credits and Universal Credit View the full article
    • Public backs debt enforcement to support vital public services - survey | CIVEA View the full article
    • Hi   Fire Protection isn't just for cladding fire proofing doors etc it also includes Annual Fire Inspections which all add to costs.   Water Charge for the communal boiler fault managed by SSE It would depend how your housing association has setup the contract with SSE. (sounds as if you have a Combined Heat and Power system (CHP)) if this is the case my own Housing Association also has this its the largest CHP in the UK still and it is run and managed by SSE right down to they repair faults at their cost not the tenants its how the contract was setup). As said it would depend on how your HA setup the contract with SSE.   If it is a CHP system and the fault as you have describe these are not cheap to repair/get a replacement parts. (my own HA CHP covers thousands of properties and has three boilers two are constantly used the third is and emergency backup/used if maintenance on others required.)   If all tenants are being charged this £200-£300 have the HA added this as a Service Charge as part of your Rent Statement?   I am a HA Tenant and if I had this as a HA Tenant myself I certainly would be challenging it with the HA as such costs should have been budgeted for in the HA Budget Plan.   Do you have a Tenants Committee/Registered Tenants Organisation (RTO) if so as well as complaint to the HA I would also inform them of this   With your letter Make sure and Title it 'Formal Complaint' this way they have to log it as a complaint which in turn in turn must be added to the HA return to the Regulator.   Only if you consider getting together with other tenants as a Group to complain about this the best advice I will give you is always complain individual as well as a Group. (note: why you ask well individually as stated they have to log all those complaints but as a Group its only one complaint logged the Group one)
    • ukcps just a typo martin.   you don't really have to really worry   just sit tight and await to see if they issue a letter of claim or action.   the landlord will have copies of everything if the renters didn't fwd it on as they should do.
    • I'm not 100% upto speed with the latest PAP but my understanding is i have 30 days to reply to the LoC.   I have asked for an up to date statement as i havent had one in well over 12 months and i was playing with them a bit, so i might wait a week for that to arrive so i have it in black and white before firing off the SB, it will be sent anyway but would like to see all my ducks in a row first if i can before pulling the trigger.
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Recommended Posts

Hi - thanks for your help!
 

I had a  parking ticket that went to Marstons to be settled by the 7th November,

I thought it was the 17th

 

I went online to pay it yesterday (so 1 working day later) and they had added the further £235 Enforcement fee?

There had been no visits or letters from them

- is this charge legal without them actually doing anything further?

 

Thanks,


Jason

Link to post
Share on other sites

The enforcement fee of £235 may only be charged AT THE TIME OF THE VISIT......not before. 

What you would need to do is to call the company and ask them why the fee has been added when supposedly, no visit has taken place. 

 

Please post back with any response. 

Link to post
Share on other sites

Have you had the first Compliance letter, where £75 would be added?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

Yes, i received the letter and £75 compliance in the post.

That gave me until the 8th to sort out an arrangement.

I didnt as was away for the weekend.

I got a text from the enforcement agent to say i really need to get this sorted, and I paid yesterday.

 

 

Today I received a note from him through the door to say the enforcement fee is outstanding. 

 

His text says

' On the 8/11 the case passed to an enforcement stage and the statutory fee of £235 was added making the balance £513 as of Friday 8/11. I've contacted you yesterday in order to avoid getting the car clamped etc...:

 

He text me as i've had some dealings with him years ago, so i guess he was helping me out (although only to make sure he got paid..) 

 

Their office seem to imply their is satellite confirmation that he came to my property, but 100% no letter received through the door.  

Link to post
Share on other sites

who did you pay?

and did you include the £75 in that figure?

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

I paid Marston directly online,  I have a receipt for that, and yes, included the £75 in that figure. 

 

I've now received a response from the bailiff when I questioned if he visited - 

 

"There is an enforcement fee charged and logged with a visit on the 08/11/2019 at 06:20 hrs.

I don't know if a letter was left or not.

 

A second visit was logged yesterday morning at 06:31 when your vehicle was spotted parked a cross the road from your address.

 

You can access the full log of all these visits with GPS coordinates from Marston Group.

 

In order to get access to this you have to file a Data Subject Access Request with Marston Group.

 

I will be on XXXXXXX around 09:30 am tomorrow and I can show you what it is recorded on the system.

 

Regards,

Marstons"

 

I really dont want to pay and then have to claim back with a small claims court if necessary (although have done that and received £1000 in compensation) 

 

Thoughts?

 

 

Link to post
Share on other sites

so all in order for them

they have proof of visits

 

so what time yesterday did you pay?

if this was after 06:31 AM ...you owe the £235 fee.

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

One issue would be Cleared Funds, as in pay online and it may be 3 days before the payment is showing in their bank

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

Hi Brass, no - that definitely wasnt the issue as they admitted to amount was only missing the £235. 

 

I'm just confused - if they didnt leave a note, then what proof do i have they had come to my property?

 

Thanks

Link to post
Share on other sites
  • dx100uk changed the title to Marstons bailiff - do i owe £235 visit fee when no note left of proof?

not that I am aware of

though you'd think they would leave something.

 

you'll have to SAR them.

id do that rather than ring.

 

though we all know GPS data can be faked but would someone do that? IMHO no.

 

 

 

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

Unfortunately there is no statutory requirement to leave a notice, although most do.

Were you in at the times they said they called?

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

Link to post
Share on other sites
  • dx100uk changed the title to Marstons and PCN - do i owe £235 visit fee when no note left of proof?
  • 8 months later...

Hi - I had a visit from Marston on Bank Holiday (when I say visit, they say they came, I've received no letters, so awaiting the camera footage) - but I was out all day with my family. They of course counted this as a first visit, and increased my charge by £235.

 

It's for a parking charge - can they come on a Bank Holiday? I thought Sundays & Bank holidays were sacred.

 

Please advise

Jude

Link to post
Share on other sites
14 minutes ago, JC101 said:

 

It's for a parking charge - can they come on a Bank Holiday? I thought Sundays & Bank holidays were sacred.

 

 

Since 2014, legislation provides for enforcement agents being able to make a personal  visits on both Sundays and Bank holidays. 

An enforcement fee of £235 is the correct charge. If the bailiff returns a 2nd time, he cannot make another charge. The fee of £235 can only be charged once. 

Link to post
Share on other sites

Could you give a bit more background please, were you aware of any PCN? also might be better to park car away from your property, as if they do come back marstons are clamp happy so might well clamp your car.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

Is this you old marston pcn again from last year? Or another one?

 

 

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

so the £235 enforcement fee is still what is outstanding ?

 

 

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

Not anymore, car got clamped this morning, so had to pay it all. I'd been fighting this, it went to TEC, cancelled, but doesnt look like the council updated Marston in time.

 

Plus - a supposed visit happened on Monday bank holiday, for which I've asked for video evidence. Either way, it's now a case of clawing it all back through the courts if necessary, which i've had to do previously. 

 

 

Link to post
Share on other sites

 do you mean the old visit was on a bank holiday or you had another visit this BHM (with no more fees i hope?) and now this one today has resulted in clamping and paying?

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

Sorry - fresh visit on Bank Holiday, resulting in the (correct) additional £235 fees. But no evidence of that visit.

 

Car clamped this morning, no extra fees for the clamp.

 

But as I said, fighting the whole thing as it seems TEC didnt get the message back to the Council. 

 

My beef is with a visit on bank holiday, and charging fees for that. (and then nothing left at the visit)

Link to post
Share on other sites

but why did they visit?

 

i thought you paid the old PCN sum + £75 compliance/Enforcement fee, so the old £235 which was disputed then was bogus?

 

so what debt did they visit for now??

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

No - I didnt? I didn't pay it. It's been on hold and fighting with the council over lack of responses - went to Marston, filed with TEC, Marston came today, clamped the car, said a visit had happened on Monday!

Link to post
Share on other sites

oppss!

 

 

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

I can't wait for the video evidence. It's amazing how many visits they claim to make without leaving evidence. I guarantee it will be obscured or something. If they haven't visited, or can't prove it, it's straight to the small claims court for fraud.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...