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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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ESA renewal waiting time?

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Hi All,


I got my ESA renewal form around January of this year and sent it back in time for the deadline in March. I have proof of postage and they also signed for it when it was delivered.


As you might have noticed, there's been a global pandemic since then and everything's been suspended. I haven't received any kind of correspondence from the DWP since that initial form and I've no idea if this is normal, as there must be a massive backlog for them to work through.


I've called twice but after an hour on the phone waiting, I had to give up. The telephone system did say all F2F assessments had been suspended, so I'm assuming everything is just sort of on ice at the moment.


Am I right to just carry on as normal until I hear something?

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Do you mean the health assessment form ESA50 ?  And you are still being paid ESA, with no change to the amount of payment you are receiving ?


If so, the assessment centre should hopefully have your assessment form and it a question of when any assessment will take place.  I understand that some assessment centres are starting to reopen at some point in September. 

We could do with some help from you.



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If you want advice on your thread please PM me a link to your thread

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15 hours ago, DoSACExile said:

Am I right to just carry on as normal until I hear something?




I'm in the same boat atm. Sent off an ESA50 received right before everything went into lock down.


If like most you'll be having a face to face assessment that ain't going to happen for a while and even when they start up again there's going to be a massive backlog to get through.


So enjoy it whilst it lasts 😀 

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  • 3 weeks later...

Jinxed my self answering this one!


Got a telephone call on call on Thursday 11:30 am from IAS well Atossers


So am awaiting a telephone assessment 9am this Thursday.


So be aware my ESA50 was sent back end of March as the holiday is over! Boo Boo!



Quick question can anybody remember the days required for notification of a WCA appointment?


I'm probably over thinking it........ I said a cancellation appointment was a bad idea then was offered that appointment. Bait n switch plus disability discrimination complaint against Atoosers would be a nice distraction.... well something to do Corvid lockdown  :)

Edited by speedfreek
add call time and my spelling is well......
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Just found this bit of info which might help others





I was under the impression that this is the general process at the moment (under Covid).
Unless LCWRA can be established during a phone appointment, the client will have to wait for a face to face assessment.
As I understand it it is just a policy by DWP to be able to process the cases with most obvious health issues.


This might be good news o/ 

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  • 4 weeks later...
On 20/09/2020 at 15:42, speedfreek said:

This might be good news o/ 


Apologies for my complete hi-jack of this thread!


Had my telephone assessment and it was fine. 


For me it was a lot less stressful than the usual ATOS tactic of making me wait for an hour in their assessment centre waiting room so they can tick some box or ought!


To cut a long story short the assessor was a physio but had a lot of empathy which is always good and sort of understood the issues with mental health so........


Had my GP records as well which is a 1st and imho a welcome development as he told me when my last GP app was and then started pre -facing (is that the right term?) answering the questions he was asking me?  


Letter arrived this week and I've been moved from the WRAG to Support group!




So stranger things have happened at sea!

It's only taken 10 years on ESA so......

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