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    • Being accused of misleading a solicitors in a personal injury claim and being asked for substantial payment after 2 years of no correspondence from them.   Accident 30th January 2019   Hit and run, luckily I got the registration and reported it to the Police and Insurance Company (One Call)   One Call took details from myself and Police regarding damage to the car, they collected it and fixed with no problem, no excess to me as originally  I was told the other driver was uninsured, then it came to light that her insurance company had updated registration incorrectly.. they honoured her insurance.   A couple of days later I had a phone call asking me many questions about my injuries, stresses and checking that I was adhering to my insurance ie belt on etc. Once I had finished these questions, the rep said that I was eligible for a personal injury claim, I hesitated, to be honest I was a bit overwhelmed, had terrible migraines brought on by stress and couldn't be bothered with the calls and paperwork that needed to be done... I gave in and said let's go ahead afterall with the pain I had I may well need treatment which could be costly.   I filled in the relevant forms and paid an upfront fee of £150 incase it went to court.   I was referred to OCL Solicitors who deal with the claims on behalf of One Call, they asked the question again, ones I had answered numerous time.    They organised for me to have an assessment with a physiotherapist in Salisbury, quite a distance from where I live in Andover, I was expected to drive there and back 12 times, costing me just under £500 for petrol and parking. The physiotherapist asked for this amount of sessions due to my neck, back and head injuries.   They then request that I attend a Doctor's assessment, I was faced with a rude and bolshy man, looked at me as though I was putting him out for being there, he asked me questions but wasn't really listening, he was tapping away on his laptop whilst I was speaking, he contradicted me when I told him about my injuries and medication etc. Quite sometime later the Doctor filed his report and the company said that he had found my injuries were not condusive with the accident.... I was walking dogs without injury the day before my accident on the school run. I requested a second opinion.... every communication via email took weeks, I had to chase constantly and then without any emails or letters the file handler said I would not get a second opinion. She asked if I had filled in a form on my arrival and I advised with my husband's agreement that I had not.... I never heard from them again and that was 2 years ago.   Yesterday afternoon I received an email stating that I need to pay for the doctor, Physio and Legal costs as I had breached contract by misleading them...   I did not mislead them, I had genuine injuries which the physio worked on quite intensely, surely they have breached the contract themselves by not keeping correspondence with me as stated in their terms and conditions. They are after over £2500, they have suggested a monthly payment of 24 instalments.   I have not done anything wrong, if I pay it that is admitting I have lied/misled them.   Can you assist me please???   Rgds          
    • Hi lookinforinfo,   No problem, regarding the 'Pay on Foot car park' sign there are two, one on the inside at the front of the carpark approximately 5-10 meters from the entrance and another one on the inside at the back of the car park roughly in the middle.  There isn't one at the main entrance to the car park.  Both are situated inside the car park front and back.
    • I wanted to send a laptop back for a refund and chose to go through Hermes as they offered the best rate for the size of the parcel. I chose not to get it insured as I'd heard about it not being enforceable and a waste of money, especially as it only covered up to £300. After sending it off I was contacted by the laptop company saying that I need to get it back as the address they had listed on their website is no longer where they are based. I got in contact with Hermes straight away (same day) to try to resolve this. Parcel was sent off on the 24th of June, it was out for delivery on the 28th or 29th so I called Hermes and they were able to contact the courier to stop him delivering it, I was assured my parcel would be with me within a week. I checked the tracking on the 2nd and it said the parcel had been delivered to the neighbour of the address on the parcel, I called them as soon as I saw it and they raised it with depo for someone to collect the parcel and send it back to me, I have confirmation that it was retrieved and returned to depo on the 6th. I then checked tracking again and it had been redelivered to the same address on the 8th so I contacted them as soon as I found out, and they had to raise it with the depo once again. I didn't hear anything from them for a few days so I called on the 20th and they told me they had lost it and would send me a claims form and that I would get the value of my parcel as well as postage costs returned to me. My claim has been approved today but they are only offering me £20 for the laptop, plus the £6.80 postage fee. I needed to have this parcel sent off to the retailer by the 16th as that was my last day of being eligible for a refund, and because of Hermes's series of mess ups I wasn't able to meet this deadline and have now lost out on £408.99. Is there anything I can do to get the rest of the money back?
    • The bank is not telling the truth if they have told you that it is 60 days. Have you begun the chargeback process? If you can get them to confirm that is 60 days then tell them that you know that they are not telling you the truth and you will want it logged as a complaint which will eventually go to the ombudsman. Once you have begun the chargeback, as soon as they have established that the chargeback is valid then they will pay you back instantly. In your case where the delivery has not even happened so the contract has not been executed then the contract should be pretty fast. Have you begun the chargeback process or have you merely had a conversation with the bank about it? There is no reason that you should trust the bank on anything they say. They don't like giving you back your money and if you have simply had conversations with them without actually invoking the process then you have been wasting your time.  
    • How Chargeback Process Works & How to Win Chargeback WWW.SIGNIFYD.COM The chargeback process is painful for any merchant. Don't worry, we've outlined how chargebacks work with charts & diagrams.   Cant be instant ....there is a process that the bank must adhere to.
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ESA renewal waiting time?


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Hi All,


I got my ESA renewal form around January of this year and sent it back in time for the deadline in March. I have proof of postage and they also signed for it when it was delivered.


As you might have noticed, there's been a global pandemic since then and everything's been suspended. I haven't received any kind of correspondence from the DWP since that initial form and I've no idea if this is normal, as there must be a massive backlog for them to work through.


I've called twice but after an hour on the phone waiting, I had to give up. The telephone system did say all F2F assessments had been suspended, so I'm assuming everything is just sort of on ice at the moment.


Am I right to just carry on as normal until I hear something?

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Do you mean the health assessment form ESA50 ?  And you are still being paid ESA, with no change to the amount of payment you are receiving ?


If so, the assessment centre should hopefully have your assessment form and it a question of when any assessment will take place.  I understand that some assessment centres are starting to reopen at some point in September. 

We could do with some help from you.



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15 hours ago, DoSACExile said:

Am I right to just carry on as normal until I hear something?




I'm in the same boat atm. Sent off an ESA50 received right before everything went into lock down.


If like most you'll be having a face to face assessment that ain't going to happen for a while and even when they start up again there's going to be a massive backlog to get through.


So enjoy it whilst it lasts 😀 

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  • 3 weeks later...

Jinxed my self answering this one!


Got a telephone call on call on Thursday 11:30 am from IAS well Atossers


So am awaiting a telephone assessment 9am this Thursday.


So be aware my ESA50 was sent back end of March as the holiday is over! Boo Boo!



Quick question can anybody remember the days required for notification of a WCA appointment?


I'm probably over thinking it........ I said a cancellation appointment was a bad idea then was offered that appointment. Bait n switch plus disability discrimination complaint against Atoosers would be a nice distraction.... well something to do Corvid lockdown  :)

Edited by speedfreek
add call time and my spelling is well......
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Just found this bit of info which might help others





I was under the impression that this is the general process at the moment (under Covid).
Unless LCWRA can be established during a phone appointment, the client will have to wait for a face to face assessment.
As I understand it it is just a policy by DWP to be able to process the cases with most obvious health issues.


This might be good news o/ 

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  • 4 weeks later...
On 20/09/2020 at 15:42, speedfreek said:

This might be good news o/ 


Apologies for my complete hi-jack of this thread!


Had my telephone assessment and it was fine. 


For me it was a lot less stressful than the usual ATOS tactic of making me wait for an hour in their assessment centre waiting room so they can tick some box or ought!


To cut a long story short the assessor was a physio but had a lot of empathy which is always good and sort of understood the issues with mental health so........


Had my GP records as well which is a 1st and imho a welcome development as he told me when my last GP app was and then started pre -facing (is that the right term?) answering the questions he was asking me?  


Letter arrived this week and I've been moved from the WRAG to Support group!




So stranger things have happened at sea!

It's only taken 10 years on ESA so......

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