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Management Agency making threats

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We are currently renting privately in a residential building. The building is managed on behalf of the freeholder by some of the owners who have created a company. This company now has given the management to an estate agency. A few days ago our landlady received a call from the agency saying that they have complaints against us that our dog is running lose on the property and that he poos in the communal areas and we don’t clean up and threaten that they will take our dog away.

I was completely shocked because none of this is true. We immediately raised a subject access request and asked for the cctv footage for the last 3 months (they don’t keep it longer anyway) where either of us (there’s 2 of us loving on the property) is shown on the cctv. 

Our landlady hasn’t really said anything to us other than let’s think how we will respond to them. Is completely false allegations but until we receive the cctv footage we are just staying quiet. We lived here for 6 years never delayed our rent, never had any issues with anyone or that’s what I thought until this happened. 

Any views on this would be really appreciated. 

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