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HELP Amazon closed my account!!


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Hello Ladies and Gentlemen

 

Sorry to disturb you all but I was wondering if I could get some help I have had my amazon account since 2009 and I have only got refunds in the past except for two times in November  2016 for books that never arrived, 

 

However with Covid-19/Lockdown from April onwards I was ordering alot from Amazon, when ordering a message would state that because of Covid-19 deliveries would take longer than usual which I accepted most of my orders I received (when the Post man leaves a red calling card for me to collect my items at the depot or when it small enough for the items to inside my external mailbox) but a few I didn't I realised that quite a bit of time had gone past I would message Amazon on their customer service chat and they would tell me that I had received the items which I was adamant that I hadn't and I was offered  a refund I accepted in early August

 

I was sent a a message from Amazon saying they have noticed that I have been refunded for a lot of items and whilst they accept a 'occasional' missing item if I claimed anymore refunds I would not be able to purchase anything from there website I totally accepted and understood I responded that I have told you in years past that my actual house door and mailbox are situated more than 100 yards apart and last week I came from work and found my external mailbox damaged and broken into,

 

When I checked amazon to see when my Amazon items would arrive to my horror it stated 'Handed to Resident' on the very same day I came home from work and my mailbox damaged and broken into (as Amazon made it clear that if I made any refunds requests they would close my account)

 

I sent an message on the Amazon chat and an email to Amazon asking could they inform me (description) of who the person the delivery driver handed the items too I made it clear I was not asking for a refund just information on who this person as I believe person is behind my missing Amazon parcels/items and damaged mailbox the following day I receive an email saying that my Amazon account has been closed which totally threw me.

 

I was dumbstruck I informed Amazon I was at work at the time so I couldn't possibly have been the person the items handed to as I am the sole occupant of my flat. I emailed the Amazon account specialist asking for explanation they said I have made too many refunds requests (despite not asking for a refund for the latest item going missing so my account is closed)  I get the Manager at work to write me a letter confirming my whereabouts which at work from 9AM-5PM  and send to amazon and asked them to inform they could they tell me (description) who took my items but Amazon will not still release information on who took the parcels, I went to the police as I wanted to report this as a crime but the police told me it just lost property.

 

I would like to ask CAG is there anything I can do to compel Amazon to instruct there delivery driver to inform me who receive my items even though I provided proof I was not at home address when the item was said to be delivered?

Never ask for statements, specifically request a list of transactions

If you do ask for statements you may be charged £10 a time, and over six years that’s £720, yet asking for a list of charges should be fine.

40 Days to comply or seek remedy fronm the information comissioner!!

Don't have it

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Amazon within their rights to refuse you as a customer due to problems with deliveries. Not your fault, but someone is taking your packages.

 

Amazon don't have to provide a description of the person taking your packages. They are not going to ask the Courier driver to try to remember as they deliver a large number of packages each day.  

 

See if you can find a local shop on the Amazon list of places they can deliver to and ask  Amazon if they will accept you as a customer if you always use the local shop delivery point.

 

 

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37 minutes ago, unclebulgaria67 said:

Amazon within their rights to refuse you as a customer due to problems with deliveries. Not your fault, but someone is taking your packages.

 

Amazon don't have to provide a description of the person taking your packages. They are not going to ask the Courier driver to try to remember as they deliver a large number of packages each day.  

 

See if you can find a local shop on the Amazon list of places they can deliver to and ask  Amazon if they will accept you as a customer if you always use the local shop delivery point.

 

 

Thanks for your response I have reported the crime to the police today, and got a crime number but it so unfair. Thanks again

Never ask for statements, specifically request a list of transactions

If you do ask for statements you may be charged £10 a time, and over six years that’s £720, yet asking for a list of charges should be fine.

40 Days to comply or seek remedy fronm the information comissioner!!

Don't have it

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Share on other sites
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