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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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very.co.uk returned faulty macbook, - then re-charged for it **RESOLVED**


baptiste
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I purchased a Macbook pro from very.co.uk but after 2 weeks is stopped working completely, I talked to very.co.uk electrical support and they agreed it couldn't be fixed and asked me to return the item. I returned the item and very.co.uk refunded my cc.

 

However I then received a letter stating that I needed to remove the MacBook from my apple account so that the machine could be accessed by very.

 

I ignored this at first as I thought it was a mistake as they had refunded me. However then I received a bill from them, they had added the cost of the Macbook to my account credit account on very!

 

I removed the Macbook from my apple account as requested and messaged them via my account to tell them.

 

They have now asked for a screenshot of me removing the Macbook from my Apple account, how can I provide a screenshot of an action, one that I've already performed too?

 

I sent a screenshot of my current devices that are registered to my account, however I can see this running as I purchased a replacement Macbook from another store and it has the same name as the returned one, I am concerned as I have an outstanding balance on my account and am being asked for payment.

 

There appears to be no method of talking to anyone useful at very.co.uk or of getting anything resolved very easily, they do not appear to have a complaints phone number and only provide a couple of options for complaint subjects online 'Warranty complaint', 'PPI complaint', pr Insurance', I would have thought they were obliged to provide better access than that for customers?

 

Has anyone had experience of dealing with very.co.uk? what's the best way I can get this resolved? 

 

Can they recharge me for a product that I have returned, and that is faulty?

 

What can I do if they refuse to accept the screenshot I supplied as proof that I have removed the machine from my Apple account?

Edited by baptiste
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Apparently this, [email protected] email address isn't manned!

 

I tried sending an email to sam.perkins@shopdirect.com, but as mentioned very customer 'care' on social media claim that this is not a manned address.

 

I have also come off a 1:30 minute call with very, second call of the day, first was 40+ minutes, I am now told that although their returns department automatically refunded me this was before the repairs department had inspected the item, they say they could not inspect it while the Macbook was still registered to my Apple account (i'm pretty sure they could have tried to switch it on!).

 

The latest information given was that they applied the charge back to my credit account while they were assessing if the item could be repaired and returned to me if it could!

 

After receiving the refund I assumed that was the end of the matter and bought another machine from another retailer, so what the hell do I do if very decide that the item can be repaired and want to return it to me?

 

I feel I've been conned as I originally paid with a cc, that was refunded and now they have debited the credit account that you have to take out when joining, which I would never have used and which my limit is only £500 anyway so I've been debited with way over the amount that i'm 'allowed' anyway!

 

And it's impossible to talk to anyone who can do anything, I've spent 6-8 hours trying to get his resolved

 

Help!

 

I seriously believe I've been suckered in and conned by very - forced to use their credit system., they cancelled my credit card payment then recharged on their own managed credit account.

 

I've no doubt I'll be clocking up interest while they take their time over this.

 

and there is no method of talking to anyone useful, it seriously feels like one big con

Edited by baptiste
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well as long as they not trashed your credit file.

let them sweat about it for a while.

 

stop chasing your own tail...write!

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for replying.

 

the first payment is due in a few days! so it may be about to trash my credit file!

 

On another forum I'm being told it's my fault as I didn't wait for them to test it and confirm, and they had the right to reverse the refund

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you reported the item faulty within the required 30 days

CRA states quite clearly you are entitled to a full refund.

 

just remind them of your above consumer rights

and INSIST they removed the balance from your account.

 

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the day it was in your hands.

a faulty product gives you 30days to return it/report it faulty with NO quibble room allowed by them.

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

finally got a call back, after emailing the CEO,

I talked to someone in the 'executive complaints' dept who promised me that she would look into this, get it sorted and call back 'shortly'.

 

That was monday, 4 days later I've heard nothing at all.

 

The first payment is due today.

 

I called and talked to someone else who said that the payment couldn't be removed as they had to check to see if it was my fault, I'm not actually sure what that means, I've no idea how any of this could be my fault.

 

I said I was concerned that this was going to affect my credit rating as the first payment was due today, her response was that 'yeah, it might'.

 

She did say that 'if' it turns out that it's all very's fault they will look after my credit rating but that she was unable to reverse any interest that may build up.

 

If they are not allowed to recharge my cc, how are they allowed to put this charge on my Very credit account? if they can add the charge then surely they can cancel the interest?

 

Have I got something that I can complain to the FCA about?

 

 

Does the fact that they refunded me fully once not count for anything?

Does it mean that they have admitted liability?

 

I dont want to pay the first instalment, which is due today,  as I have done nothing wrong and don't feel that I should have to pay, but is it true that the item is still mine until Very have confirmed the fault and that I am liable until then?

 

This is really annoying as I originally paid in full using a cc, I would not use Very finance willingly.

Edited by baptiste
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stop fretting you don't legally have to pay anything and you would seek compo if very trash your credit file.

 

let it run.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Told you from the start :p 

Emailing the CEO sometimes resolves issues and gets given to someone who has common sense! :)

 

Thanks for the update on the Email Address - Noted for future ref.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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  • dx100uk changed the title to very.co.uk returned faulty macbook, - then re-charged for it **RESOLVED**
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