Currys - 2018 iPad gone faulty - can I claim under Consumer Rights Act?

[Holly24 0]

Hi, I’m looking for some advice before approaching the retailer about this in case anyone has similar experience and advice...

 

I bought an iPad Pro from Dixons at Heathrow airport  in July 2018, and it has just stopped working. Tried restoring it using different computers, cables etc, all the things that Apple advise, and based on an online search it sounds like it’s a hardware issue (it’s an “error 4013” issue that can be software related, but if the steps I’ve already taken don’t work, it’s down to hardware)

 

As it’s out of warranty, Apple have quoted me a flat £350 for a repair - which sounds outrageous if it turns out to be a simple fix, at least to me! I took it to a local Apple specialist instead, but they have just come back to say they can’t fix it and that I should look into claiming against the Consumer Rights Act.

From what I’ve read this states that goods must be 'fit for purpose' AND 'last a reasonable length of time' - so do you think that just over 2 years would qualify? The iPad has been looked after really well, and has always had a protective case and screen protector on (I’m paranoid about expensive electronics and don’t take any chances!) There’s no visible damage at all.

 

I’m not sure how to go about this, and how difficult Dixons/ Currys are likely to be, and would like to go in to the process well prepared as I’m sure they will do their best to reject any claim... and I don’t want to waste my time or theirs if this is a non-starter.

 

Any advice would be much appreciated - thanks in advance!

 

 

[BankFodder 1,784]

Any item you buy has to be in satisfactory condition and remain that way for a reasonable period of time.

I agree with you that an iPad bought in 2018 should still be working.  However you have had at least 2 years use from it and so you should not expect to receive a new replacement or a full refund.

If the reasonable life expectation of the item is,say,6 years, then you have enjoyed one third of its value and you could only expect a refund of two thirds its value or two thirds the cost of repairs.

 

Of course you could try for more but be prepared to settle for that.

 

Dixon's/Currys will spend far more than the value you are seeking to defeat you and deprive you of your consumer rights

 

[Holly24 0]

Thanks very much - sounds like it is worth a try.

I wouldn’t expect a full refund or new replacement as you say, but I do feel that an iPad shouldn’t become a brick after 2 years and 1 month when I haven’t damaged it!

 

Does anyone know the best way to start the process to minimise all the inevitable “no” responses and escalations?!

And has anyone had success with anything like this?

[BankFodder 1,784]

Have you approached dixons about this?

[dx100uk 9,132]

i have slightly retitled your thread

and moved it to the currys forum.

 

have a read of a few threads here:

https://www.consumeractiongroup.co.uk/forum/43-currysdixons/

 

have you a faulty report from apple on this already that you can use ?

 

dx

 

 

 

[Holly24 0]

Thanks both - so far I haven’t approached Dixons/ Currys yet as I wasn’t sure of the best and most direct way to get to someone who can/ will help.

 

I’ve been through a diagnosis with Apple by phone, which resulted in “ok, you’ve done everything you can without sending it in” and the recommendation to take or send it in, with the repair quote being a flat £350 (refundable if they can’t repair it, but this seems really steep). I only got that cost verbally, rather than via email - so should I request an email stating this, and then forward that to Currys to give them the option of looking into arranging a repair?

 

I would rather not pay £350 upfront with no guarantee of getting anything back...

Edited August 15 by Holly24

[BankFodder 1,784]

You should certainly have approached the supplier as your first step.  Of course they will knock you back but you need to get that on paper and their reasons why and maybe a quote for repairs.

If you get their own quote for repairs then you won't need to get anything else.

 

Also you need to get the Apple quote in writing