Account Review without prior notice?

[tedney]

 I was advised by a customer that his payment direct into my account had "bounced" back to him.

 

I went on line and was denied access to my business account,  and also got a message to the effect to remove the bank's app.

 

I telephoned Lloyds and was told that the account was under review for 8 working days, and I would not be able to access the account or withdraw funds (a credit balance exists) until I was told by the bank.

Has anyone come across this situation before please?

I was told by the bank that it is their standard procedure. No prior notice of this "review" was provided.

[dx100uk]

fraud investigation.

 

 

[ericsbrother]

their computer thinks it is money laundering.

i hve the same problem with one of my accounts becasue someone erroneously paid me over £1000 and I immediately refunded it. What you are supposed to do I dont know, wait until the bank decides to unilaterally take action some weeks down the line?

The bad news is that thye cnat tell you what is going on and even when you are cleared of being up to no good you cant get compensation or an apology because it is govt rules

[tedney]

 Hello DX

On an account always in a little, under £100 credit, deposits average around £50.00, little used because of virus effect, and has a £3000 overdraft facility, unused for over 3 years?

[dx100uk]

thats weird.

 

no real signs of an issue then.

wonder why they did it.

unless the customer has had issues and is being investigated by their bank and your transaction is part of it?

 

 

 

dx