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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
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      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Currys/Dixons insurance


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My uncle has gone into care and I am trying to tidy up some of his finances.

He has been a loyal customer of Currys and has  bought dozens of electrical items over many decades from them.

Mostly, cameras, camcorders , laptops etc.  

He has always bought (been sold) the upgraded insurance for every item.

 

I have found half a dozen policies going back 12 years, ranging from £2.99 a month to £8.50 a month.

All being recurring direct debits.

 

It seems wrong that a company should continue to accept monthly payments for such historical purchases, especially where these premiums have now totalled 3 times the cost of the purchases.

 

Is there anything I can do (apart from cancelling the policies)?

Its WAR

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The direct debits are cancelled and the policies are cancelled. How far back can you go to recall earlier direct debits? Can you actually do that?

Its WAR

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yes you can.

 

i would suggest you have a very good case to reclaim every payment on every policy say passed the 2yrs time frame from purchase.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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This is encouraging. But the policies were insuring for 'whatever happens' in the event of breakdown after the manufacturers guarantee expires. I am not sure that's the same as paying for an extended warranty which has expired, but premiums still being paid. Or am I missing something?

Its WAR

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conned from day one....

warranties be them from the manu or a guarantee (samething) are totally worthless and dont over ride your consumer rights under sale of goods act (now CRA) . so any extra after this 'runsout' is pointless and i bet he paid them from purchase anyway so why? if warranty is still current?

 

as said you have a very good case to argue (if what you say above is true?( that ALL payments should be returned then..

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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It looks like he bought extended warranties as one premium, plus after care policies payable by monthly direct debits.

All add on selling at the point of sale by over zealous sales staff.

 

Then after a few years, he fancies a new camcorder or laptop and buys new ones, whilst still paying the monthly DDs for the free extended service insurances on the old products.

He doesn't think to cancel the old policies.

 

He has been paying out over £30 month for these policies for over a decade.

One item looks damaged (so he bought a new one), but didn't claim for the repair or cancel he policy.

 

It looks like he forced out a picture card with a screwdriver, so it was probably excluded anyway through mis-use. 

I doubt Currys will want to reimburse around £2500 in premiums without a fight.

Its WAR

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you go to his bank and do a DD guarantee reclaim as i said.

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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I will certainly be dealing with it via the DD guarantee.

Although I can understand how the guarantee works for stopping a DD and or having a refund for one or two months payment that should not have been taken, I don't understand how the bank can refund say 6 years worth of payments (or 12 years worth).

 

Surely the retailer, Sky or BT would claim a contract was in place and therefore be able to defend it? 

In the case of my uncles BT direct debit £87 a month of which £44 was super fast fibre broadband (which he hasn't used), the amount would be £5,000. I can't see this being refunded on just one letter to the bank.

 

How does it work for historical issues accumulating to such a sum?

 

Its WAR

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If currys or any company breaches the DD guarantee and there is evidence of this,  then the Bank may be willing to refund amounts for a period of time.  Not sure how far they can go back. I thought it was limited to 12 months, but this is from memory only.   Something to do with restrictions on the Banks systems to reject a debit entry.  The Banks have to comply with rules set by the organisation that supervises the Direct Debit system.  This is the website with info and contact details.  They will know the period where a DD refund can be offered by Banks

 

https://www.directdebit.co.uk/FAQs/Pages/FAQ.aspx

 

The issue needs to be registered as a complaint with the retailer and if the Bank do refund amounts, they should therefore understand reasons for this.  The retailer will have to respond to the complaint using their complaints processes, which may include referral to an independent adjudicator. 

 

 

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i've known 10yrs of DD's to be refunded.

the company must prove a valid contract for the period.

no proof the DD's all get refunded

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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