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    • so you got the original letter asking for your side of the story and replied by email. post up what you said in your reply by email please and their reply.   you later got a letter stating this will be heard by the simple justice proceedure at xyz court on xyz date but still inviting you comment or plea?   how many time and how many days did you use this for and WHAT EXCATLY (the bit in black) on the letter from the SJP court have you been charged with..??   one specific event on xyz date ,...with other uses being by tickboxes to be taken into consideration and wiped if you agree?   what DATE is the court hearing?
    • A more controversial point is that Johnson has made it illegal to look after your family, requiring you to choose between them.   No one I know doubts or questions that people hosting raves and such like should be prosecuted given the situation, just as those gathering for fox hunts and grouse shoots should be, but effectively making people who are simply trying to safely and sensibly look after their own into criminals while the government pals do whatever they like and are thrown taxpayer money by the BILLION for nothing is obnoxious and abhorrent, especially when you can go to a restaurant or supermarket or transport hub and be in close contact with hundreds of strangers.     Oh look - 6 + 1 in close contact from 14+ households and only one wearing a mask - leading by appallingly bad example.    
    • got to have been due to them being suspect of large unaccounted for sums going in and out, sounds like a fraud investigation to me as thats the only real reason banks totally block everything.   you say this happened in january..why did you not immediately get all your going forward income paid to another account? that doesn't take 10mts.?   you are going  to have a hardtime claiming defaults on your credit file some +3mts later and a repo'd car some month later is their fault.
    • why are you using a PP account to pay regular amounts that removes any consumer protection you have as they are outside the UK and are not covered at all by our banking and consumer laws...unless this was a paypal credit account.
    • Yes, letter simply stating review done, it didnt say it was simply down to a glitch in their system which caused them to review my account but nothing else could have caused it. The review took so long due to the pandemic and staff shortages. Nothing untoward was identified in the review and nothing was registered with cifas. 
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Carwise, Epping - Small Claims - Used Car return for refund questions **Refunded**

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please will you send me copies of the email correspondence you have had to admin email address. It will all be received in complete confidence. 

We never breach confidences


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Hi again,

due to GDPR I cannot send to you correspondence I can only disclose that Matthew bought his vehicle from us during lockdown and was fully aware that there was a suspension pump that may need replacing. He also was told that all of our mechanics had been furloughed due to COVID lockdown.


 Our Landrover Technician was present when he collected it and advised that the car was fine to drive but the car had not been used for 2 months and we would pay for the suspension pump but had to wait for it to be fitted when mechanics were able to return back to work.


Matthew I would like to add used the car (he actually drove 3,000 miles in it) before sending letters demanding his money back and posting unfair reviews on numerous websites which has affected our business. (We have lost sales of 2 vehicles due to the comments on here not being removed in which Matthew said he would do when we paid 100% refund of the vehicle).


We took the vehicle where Matthew decided he did not want the suspension pump fitted and threatened Court action despite the fact we NEVER said we would not refund the full money for the vehicle. 


We have today spoken to our legal team who have confirmed that Matthew has breached his Agreement by not taking down these comments. 


It is totally unfair that people like Matthew are able to try and ruin businesses which in this current time, things are hard enough and not rectify their actions when we have refunded the full money even though Matthew knew what he was buying in the first place. We are a reputable company and he has damaged our reputation and business. 

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@CARWISEUK we've heard a story that you agreed to give the refund and then withdrew your offer subject to having reviews over the Internet removed.

Is that correct?

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We did agree to give a refund all along.

We asked Matthew to withdraw his negative comments as they were unfair and in accurate.


There are two sides to every story and extremely irritating that we have not had the chance to put this right until now.


Thankfully a customer we have now lost read all these comments yesterday.

Unbelievable now that Matthew is stating he was blackmailed by our business too!

All of this information written has helped massively towards our legal procedure with Matthew. 

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So I understand that you made an offer of a refund and it had nothing to do at any time with removing reviews.



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@CARWISEUK I'd be grateful if you could tell us a bit more about the offer of the refund, and why was made et cetera. Why should Matthew tell us that the offer of a refund was withdrawn until reviews were removed?


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I don't understand why an NDA was needed if a refund in full was on the table the whole time, why would he risk his refund by posting what you describe as slander.


Just wonder if anyone else has removed valid reviews just to get a refund.

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  • BankFodder changed the title to Carwise, Epping - Small Claims - Used Car return for refund questions **Refunded**

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