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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Carwise, Epping - Small Claims - Used Car return for refund questions **Refunded**

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please will you send me copies of the email correspondence you have had to admin email address. It will all be received in complete confidence. 

We never breach confidences


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Hi again,

due to GDPR I cannot send to you correspondence I can only disclose that Matthew bought his vehicle from us during lockdown and was fully aware that there was a suspension pump that may need replacing. He also was told that all of our mechanics had been furloughed due to COVID lockdown.


 Our Landrover Technician was present when he collected it and advised that the car was fine to drive but the car had not been used for 2 months and we would pay for the suspension pump but had to wait for it to be fitted when mechanics were able to return back to work.


Matthew I would like to add used the car (he actually drove 3,000 miles in it) before sending letters demanding his money back and posting unfair reviews on numerous websites which has affected our business. (We have lost sales of 2 vehicles due to the comments on here not being removed in which Matthew said he would do when we paid 100% refund of the vehicle).


We took the vehicle where Matthew decided he did not want the suspension pump fitted and threatened Court action despite the fact we NEVER said we would not refund the full money for the vehicle. 


We have today spoken to our legal team who have confirmed that Matthew has breached his Agreement by not taking down these comments. 


It is totally unfair that people like Matthew are able to try and ruin businesses which in this current time, things are hard enough and not rectify their actions when we have refunded the full money even though Matthew knew what he was buying in the first place. We are a reputable company and he has damaged our reputation and business. 

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@CARWISEUK we've heard a story that you agreed to give the refund and then withdrew your offer subject to having reviews over the Internet removed.

Is that correct?

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We did agree to give a refund all along.

We asked Matthew to withdraw his negative comments as they were unfair and in accurate.


There are two sides to every story and extremely irritating that we have not had the chance to put this right until now.


Thankfully a customer we have now lost read all these comments yesterday.

Unbelievable now that Matthew is stating he was blackmailed by our business too!

All of this information written has helped massively towards our legal procedure with Matthew. 

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So I understand that you made an offer of a refund and it had nothing to do at any time with removing reviews.



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@CARWISEUK I'd be grateful if you could tell us a bit more about the offer of the refund, and why was made et cetera. Why should Matthew tell us that the offer of a refund was withdrawn until reviews were removed?


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I don't understand why an NDA was needed if a refund in full was on the table the whole time, why would he risk his refund by posting what you describe as slander.


Just wonder if anyone else has removed valid reviews just to get a refund.

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  • BankFodder changed the title to Carwise, Epping - Small Claims - Used Car return for refund questions **Refunded**

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