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FABHOTELS REFUSE A CASH REFUND TO CC


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I booked several rooms with FABHOTELS.COM

- I have made sure the rooms were cancellable 

 

due to the condition in India regarding Covid becoming very bad I cancelled the rooms and my visit to India and will not be travelling for the foreseeable future,

I then checked my account and they have stated there can be no refund back to my card but I have to accept their room credits to the value of £478 valid for 12 months when they will then expire if I do not use them by that date,

 

I have contacted them on several telephone numbers and via email,

they have refused to issue a refund

: stating it is their policy to issue only rooms credits and these will expire in 12 months,

they have advised they have the right to do this under the contract and under Indian law,

 

I have raised a SEC 75 claim, via the credit card company

however they have not advised what the above means and stated it will take 11 weeks for a response,

 

I am concerned that a refund has been provided and the cancellation has been approved as such as a refundable cancellation, albeit they have stated no refund to the credit card can be made.

I have sent the following to them and their response has been

- we are unable to assist further

- I have now concern how they can do this when the law does not allow this to be possible?

The issue that I have experienced was:

 

Disgraceful behaviour by Fab hotels in holding cancelled bookings in an expiring account when cancelled fully - NO REFUND ISSUED?

Please can you refund the full amount to my credit card as due to the Covid restrictions

there is no guarantee I will be in India in next twenty four months


I await your refund back to my with the Credit card Company as I am not able to use the Credits expiring in 12 Months,

I have been in touch with the credit card Company and they have confirmed they will be looking to FabHotels to refund back to the Original card as part of the Sec 75 Laws where a cancellation has been made and the payment has to be refunded back to the Original payment card.

I have not been able to confirm I will be using the credits and therefore in order to safeguard my funds these needs to be back into my,

If this is not accepted then I reserve the right to take the matter further for a investigation and chargeback as I have not authorised the payment and the reservations have been cancelled.

Please can this be escalated to a senior manager and a refund issued back to the Visa card.

If this is the Customer experience I have to endure then I will make it quite clear that this i not acceptable that you take money and put it into a expiring account and then ask me to contact you to get the extension,

 

this is not customer service,

I am deeply distressed by your action as there are no other Booking agents who are doing this to their customers,

especially considering the hotels have been accepted as cancelled and a refund issued but held in expiring account.

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you paid by card so  chase the card co, it is their responsibility and up to them how they do business with fabhotels after this.

forget about chasing the hotel people, thay wont be apying you willingly, use the Consumer Credit law to get your money

 

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Thank you Erics Brother for your assistance I have today been advised that the claim I have made is Valid and they have started the refund process, its incredible that these Companies are trying to hold on to a Customers cash when they have no right to do so, hoping that the Voucher - without CAG and the advice from Good guys like yourself where would the average consumer turn

 

God bless you all for this site

 

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