Can't login to my EE account

[JonniBravo]

Hi All,

 

I joined EE on the 13th July and since then I have been unable to set up or even login to my customer account. 

I have been trying to add my mobile phone number to look at  my bills and check my data allowance since I joined and still I am unable to do so. 

 

Now I know I have now passed my 14 day cooling off period but I am having serious doubts as they have once again told me it could be another month before this issue is resolved,

 

is there any room to manoeuvre here as I am getting more frustrated that I cannot access my data allowance and I am unable to manage my account see my bills or utilise other services. 

 

I made them aware of the issue from the first day and they keep saying we are aware of it hopefully it will, be resolved soon.  

[45002]

Have a read of this

 

http://tiny.cc/zncmsz

 

If you have not already 4 links on the left of the page.

 

And this 

 

http://tiny.cc/oocmsz

 

url takes you to EE.

 

.....

Edited August 3, 2020 by 45002
url problems as usual ......................

[JonniBravo]

It's nothing like what you posted in the link, I get an error message saying the number is already registered to a main user, I verified the email as soon as I registered and tried to add my number, EE have stated they are aware of the issue and a number of customers are experiencing this and they are working on a fix.  But it's been the weeks now.