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CurrysPcWorld Cock up - unwanted delivery


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Good afternoon 

 

Please can someone provide a bit of guidance.

 

Customer ordered a TV from CurryPcWorld via Ebay, however after non-delivery successfully obtained a refund via Ebay.

 

However, a couple of days later the TV was delivered which is now unwanted.  He sent an email to the address in my Twitter account pinned tweet advising them of their mistake and instructing them they have 14 days to make contact and arrange collection.  He received the usual acknowledgement email.

 

The 14 days have since passed and they have not bothered to get in contact with him, he just wants rid.  He doesn't drive and has no means to return it to a local store.

 

Please can someone let me know what the law says regarding this and at what point can he assume the TV is his to dispose of accordingly.

 

Many thanks

Sue

 

 

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The TV remains the property of Currys and for as long as your friend has them in his possession, he has a duty to look after it and to make sure that it does not get damaged.

I think that he should protect himself by writing a very formal letter to the head office and explain to them exactly what happened – any order number, make model – et cetera everything to identify the TV and the order number.

I think that he should probably give them 30 days and after that he can make his own arrangements to sell the item, for a reasonable price – best thing to do is to do it on eBay – but then I think he has a duty to send the money less any expenses to Currys.

I'm afraid that this is not like unsolicited goods where some company is trying it on with an intention to send you a bill. This is a mistake and it has to be handled more carefully

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