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Can anyone please advise? I was unwell last year and admitted to hospital overnight. I was due to go to Florida a few weeks after and called Bank of Scotland who my travel insurance was through. I told them about my hospital stay and was told that was fine and I was still insured to go on holiday. 

on arrival I took unwell and had to visit hospital in Orlando and was given a CT. I was discharged a few hours later. I never heard back from AXA insurance until earlier this year when they wanted permission to contact my GP for my medical records, however I completed all paperwork for this when I was in Orlando and was given an apology for the error. I’ve never heard anything back from AXA to date. 

I’ve just checked my spam email and have an email from the credit dept in Orlando asking me for a contact number so they can call me. I don’t think they should be doing this? Shouldn’t  they be speaking with AXA? 

can anyone please advise me on what to do? I’m a bit worried AXA has not paid out and they are looking for thousands of £‘s from me 

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Pass on the Orlando Hospital email details to  AXA Insurance.


Do not respond to the Orlando Hospital. Let AXA deal with this.


At the moment, you have no information to suggest that AXA will not be paying your claim. They are just completing the normal checks, one of which is to see if your Doctors have any undisclosed information.



We could do with some help from you.



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If you want advice on your thread please PM me a link to your thread

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Thank you for your help. I have forwarded on the email to AXA and let them know that I have not responded to the email.

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