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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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In contract with gym, they won't cancel only freeze - Clifford Health Spa, Ashbourne Management


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I signed up for a gym around a year ago on a 12 month contract that asked you to give three months notice if you wish to cancel after that point (so 15 months being the mimimum you can stay with them).

 

The gym closed in April when the world went into lockdown and membership fees were frozen.

I paid eight months worth of the contract up until this point.

 

The gym has now reopened with restrictions in place that coincide with gov guidelines.

However because of this you can only use the gym for an hour at a time and the hours have been reduced slightly.

 

I am now wanting to cancel the membership on the basis of it not being what I originally signed up for.

I spoke to someone on the phone who said that isn't grounds for cancellation and they can freeze the account until I am ready to return but that's the best they can do.

 

What rights do I have?

I don't want to just cancel my direct debit and cause issues with owing them money

but I also don't want to keep freezing the account as it seems like it will never end!

 

Any advice would be appreciated!

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Thank you.

 

Site team member @slick132 is good on gym matters, I expect he'll be along to help later but we have other caggers who know about gyms as well.

 

HB

Illegitimi non carborundum

 

 

 

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  • dx100uk changed the title to In contract with gym, they won't cancel only freeze - Clifford Health Spa, Ashbourne Management

when did you last pay April?

when did you last use the gym?

 

stop using the phone!!

gym memberships dont appear on credit files so can't harm you

and gyms don't do court.

 

simply offer them ONE months membership along with your cancellation letter. they can't enforce 3 mths cancellation rule.

if they don't agree, ignore them totally.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Thanks for your response! I

last paid in March and went in maybe November of last year as I moved house in December a bit further away. 

 

I am trying to get access to my contract to check the T&C's but realise I lost my paper copy in the move.

The company are now claiming they sent it but they haven't.

 

 

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forget about stupid contracts...it's the norm of 1mts across the board.

 

pers i'd do as i said and ignore them

stuff and all they can do.

 

1000's of like threads here to read

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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DCA's are NOT BAILIFFS

and have

ZERO legal powers on ANY DEBT - no matter what it's type.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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  • 2 weeks later...

Sorry, only just seen this 😳

 

Cancel the DD via your bank immediately. You don't need their permission to cancel the DD and it's common for gyms and their admin companies to lie about what you can or can't do.

 

The gym or Ashbourne Mgt Services Ltd are wrong to require 3 months notice - this is unfair to you as a consumer. They'll complain, make demands, etc but they'll do nothing significant to affect you.

 

Keep us posted ..........

We could do with some help from you

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Thanks for coming back to me on this.

 

I've reported them to trading standards since they are now not providing my contract with the t&cs (I stupidly lost mine when moving recently).

 

I have a feeling they are waiting until the gym can offer what it was able to originally (normal opening hours and longer time at the gym) but out of principle I want to cancel regardless, their customer service was shocking and the woman on the phone who I spoke to a few weeks ago ended up hanging up on my partner when they took over the call (as I was getting nowhere and don't do confrontation well!!)

 

Am waiting to hear back from them and have made them aware I'm taking it further. For the sake of 4 months payment left it's probably not worth the hassle but now I'm so tired of this that I'm not going to give in!

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No stop ringing them

and give the money to us!!

 

you owe nowt.

 

Dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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This was the only time I spoke to them on the phone and have everything else over email, though they are mostly all me!!

If they do call again (unlikely) I will request an email because they've been awful over the phone!

 

Thanks, hopefully I will hear from them soon!

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why do you want to hear from them?

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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ignore them.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hi MeetMe,

 

We've been dealing with gyms and their admin Co's for many years. You're wasting your time tryng to get T&C's from them.

 

Arguing anything with them will change nothing.

 

Cancel the DD mandate via your bank and forget trying to get the gym or AMSL to "allow" you to cancel the m/ship. It is your right to do this in your present circumstances.

 

AMSL will say you shouldn't have cancelled and will then "add" admin fees but that does NOT mean you owe them a penny. Any such dispute will not result in any legal action or damage to your credit reports.

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Too early to celebrate, yet. The gym may have accepted the cancellation but .........

 

......... do not be surprised if AMSL, the gym's admin Co, make further demands saying you failed to give the correct notice.

 

If they make any such demand, don't reply to them at all, but come back here to tell us what they're saying.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Good that AMSL have acknowledged the cancellation but ...........

 

......... I still stand by what I said above. Iwouldn't be at all surprised if AMSL make demands for more money re cancelling without notice.

 

Just keep us posted though.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Ah ok, that's a good point... would they be a position to do that having confirmed that the membership has been cancelled? I mean, I wouldn't put it past them by how they've acted so far but I have email confirmation so would have thought that would be sorted. If they'd asked for a months notice I would probably pay it to get them off my back but they didn't! 

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Being objective, it could be that they accept you've cancelled the DD mandate and you can no longer access the gym.

 

But that does not rule out them arguing that you cancelled early or without the notice they require.

 

Let's not second guess though - let us know if they come after you for more, or if they let it rest.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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no you go radio silent on everyone.

 

stop thinking anyone has anyway to cause you issues anywhere.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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