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    • Hi all,  A good friend of mine recently had a similar issue and this is my first car. I've had a consistent barrage of problems.  I purchased a vehicle from Beavers Cars Dealership - From Auto Trader.  This is a draft I've written: Dear Beavers Cars, I'm writing to you about the Audi A4 (2007) I bought from you for £3200 on Sunday January 09 2022. The vehicle had prior faults before purchasing the car, during the test drive the Engine Light came on.   This being my first car as I've recently only passed my driving test, Amir who dealt with me re-assured me that this fault is nothing serious. I phoned a friend who advised me that this is a major fault and that needs to be looked at.   Amir took me to a local garage 1 minute from the Offices and had a mechanic he knew inspect this fault. The mechanic advised that the throttle flaps are shown as an error code on his machine and need to be cleaned, he took the throttle flap device off to clean it, the fault still persisted, he replaced the entire unit which then cleared the fault. I spent roughly 3 hours in the garage trying to resolve the fault error codes. I then was shown that these codes were cleared and that its all now in good condition and working.   only test drove this vehicle at maximum of 40mphs and as it was central London taking it on the motorway was a long way away. I paid a £200 deposit initially on Saturday the 8th January 2022 and went to London on 9th January 2022 to check this car. Once everything was sorted at the time, I was convinced by a sales pitch of Amir that this car is road safe and I'm able to drive it back to Brighton with no issues. I paid the remaining £3000.   Upon leaving to the motorway, the engine was struggling and it was making a very seriously bad noise, the turbo was not picking up properly and it really felt like there may be something seriously wrong with the car, when I would pull up to roundabouts the car revs would flicker and the car would shake.   I then had it serviced and got a Carbon Clean on the engine and everything seems to be in order, it started to drive a little better, but I barely ever gone over 40mph.   I wanted to speak with Amir to discuss this and tried calling on the 20th January 2022, knowing I still have my rights under the Consumer Act 2015, but wanted to address the issues and find a solution. I was unable to get hold of him.   The third time I went onto the motorway on 22/01/2022 after going around 65mph the Revs just went to 5 and my car started to slow down, I was not able to push more than 35mph in a 70mph, which almost caused a collision. I luckily was only 20 minutes away from home and was able to come off the Motorway and get home safely.   During some of the inspections that I had the engineers that Amir took me to by Beavers Cars dealership is called Speedy's Autos. He said that the car is road safe and being a mechanic shop re-assured me.   Since I had the car, the drivers seat-belt would unclip from time to time, I was told the tread on my left front tire is below the legal limit. I've had the sensors, electrics and front and rear brake lights needing replacements by what it sounds like the Turbo completely went   and I should not have been allowed to drive this car back to Brighton. It put me and others at risk especially when they knew I've only just got my drivers licence and was still a new driver.   I would like a full refund for the £3200, I've already spent money on a set of new tyres, wheel alignment and brand new brake pads and brake disks and a repair on the seat buckle luckily the parts can be returned and wheels aren't due to be fitted until Monday 24/01/2022.   I've also already paid for Road Tax, Parking Permit and insurance on this car which I will have to sort out. . The Consumer Rights Act 2015 makes it an implied term of the contract I have with Beavers Cars that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owned the vehicle for less than 6 years, I am within my statutory rights to ask for a refund at no further cost to me. I look forward to hearing from you within 14 days with details of how you plan to resolve this matter. Yours sincerely,   ........................     Any help would be appreciated.  I've sent this over to them via text to Amir who I been dealing with from Beaver Cars in Hounslow - I do not have an email for them.    Amir Beavers Cars 61 – 67 Salisbury Road Hounslow Middlesex TW4 7NW Dear Sir/Madam Ref: xxxxxx On 09/01/2022 I purchased, and took delivery of, the above vehicle an Audi A4 Avant 2007 from you. On 22/01/2022 I discovered that it was not of satisfactory quality: the turbo cut out and car would not go over 40 mph, even after restarting.   The Consumer Rights Act 2015 requires dealers to supply goods that are fit for purpose, as described and of satisfactory quality. However, the vehicle is clearly not roadworthy. You are therefore in breach of contract.   I am legally entitled to reject the vehicle and to be reimbursed the original purchase of £3200. I look forward to receiving your cheque or banks transfer refund to my account: xxxxxx – Account Number: XXXXXXXX Sort-code: XXXXXX the total sum of £3200 within 14 days. If you fail to reimburse me, I shall have no alternative but to issue a claim against you in the county court for recovery of the money without further reference to you. Yours faithfully   If they refuse to refund me, what would be my next steps? Thank you
    • The mediation went ahead in the first week of January and I was surprised at how confrontational the mediator was.  The call started on time and as usual I was asked to briefly explain the situation which was pretty standard.  Item posted using Hermes – item never made it from pick up to depot, Hermes deny any responsibility.  I was asked if I understood the mediation process and to confirm that I agreed to compromise.    I said I was happy to participate and that by way of compromise I would be happy to forgo the interest – but that I was looking for the full verified value of the item (sold price plus postage minus the £27 unilaterally paid by Hermes).  I went through the reasoning explaining the unfairness of the policy whereby the customer is asked to take out insurance to protect Hermes from its own negligence and criminality etc. and sat back waiting for the mediator to respond saying she would now speak to Hermes.    She didn’t.   She explained that this wasn’t a compromise, that mediation does not work like this and that she was ending the call and that I should now continue through the court.  I insisted that she puts my offer to Hermes but she refused.  I then knocked 10p from my demand which she could then not argue was a compromise and which forced her to communicate with Hermes.    I was on the call for about 30 minutes – I’ve read on here that others have ended the call and been rung back several times – I was placed on hold briefly during the mediators exchange with only a minute or so between interactions.  The frustrating thing is that every demand I made was immediately accepted by Hermes and it was the mediator who was the obstacle – at one point she even advised me that Hermes had no obligation to pay the costs and that I shouldn’t press for that.  I ended up negotiating it up to £350 which is £18 short of the total claimed; but to be honest I was past caring at that point.   It is of note that Hermes exploited every deadline and have made the process as long as possible.  I had to provide them with my bank details within 5 hours and they then had two weeks to make the payment which they did on day 14.  I’m happy with the outcome and that I forced them to pay but it’s frustrating that a company is obviously training their staff to treat their customers with such obvious contempt.    I will never use them again and have already bought something on-line from a company but only on the proviso that they don’t use their usual shipping solution (Hermes) – to which they agreed.   Thanks for the great work on this forum and to all who are taking action against Hermes – keep it up!!
    • Hi    Thank you very much indeed Mantis .  I really really appreciate your advice.  He had high blood pressure Thursday so I left it, but told him I had good news from CAG and arranged to meet up with him on Sunday to go through this matter.    Thank you again    Have a good weekend  Warm Regards  W.
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Used Car Repairs - Dennis Buyacar, £8300, on PCP, via Alphera/BMW Financing


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Hi All, please ask any Qs if you have any or need more info.

 

26th May agreed to purchase a Ford Fiesta Titanium X 66 Plate, 35,500 miles on the clock, from Dennis Buyacar, £8300, on PCP, via Alphera/BMW Financing over 4Y and all came to about £9950 with loan interests, delivery, etc etc...Paid £2700 deposit, the rest on PCP.

 

I have had a couple of issues with it, first falsely, or their explanation was, it was a Covid mistake, advertising the car with Sat Nav, anyway they coughed up £250 for me to purchase a Sat Nav unit. They never gave me an explanation for the rear view mirror falling off the windows while I was trying to adjust it, luckily one of my friends works at Ford and explained to me I had to twist it back on. Yes I promise you it fell off.

 

Next the drivers seat is quite badly worn, clearly someone has been getting in/out and scraping the seat with an abrasive buttock or something, they would only cough up £200 saying that 'any agency would agree this is to be expected on a car of this age...' which of course is possible, but incredibly rare on a car that is only 4y old and 35k on the clock, so I am left with fixing it myself to the tune of somewhere between £450-£1000 depending on the route I take it, yes I have checked it out and gotten all the quoutes, and yes it is an eye watering amount, even the guy at Ford coughed when I asked for the price for the drivers seat covering, or just leaving till I can no longer stand it.

 

Anyway, BAC said the car would be fully serviced and MOT'd when I asked them about whether there would be a service/MOT at point of purchase or whether this is something I should arrange myself, so I thought, great nowt to do for a year or so apart from the incidental stuff like, top up the oil, maybe get some wipers, sort out any punctures, stuff like that.

 

So first things I noticed happening more often, steering wheel wobble, engine had little stutter and shake now n then, like it was almost about to stall, the aircon did not seem too cool either, ok not a big deal, fuel economy not great, a very big deal, so I decided I really needed to take it for a service, if nothing else for my own peace of mind.

 

On the service I was advised the service schedule recommends to change the brake fluid and service/re-gas the air-con amongst other things and they said the brake fluid looked a bit grungy when they drained it, and they mentioned that cos the car is now at 37000 it was worth checking if the spark plugs had been done in Y3 has they should have been or whether I wanted to replace them now just in case. I decided to get them changed, and the ones that came out were in a really bad way, even the mechanic said they were in shocking state, and squealed like crazy on the way out, and were almost seized, so clearly they had either never been changed or the engine has got some issue that I have yet to discover. Great.

 

Then he tells me the wheels are out of balance, not sure how he knew to be honest, or whether this is just something they say to everyone to bump up sales, but I knew this was true cos I had already experienced the wheel wobble thing and been hearing a little knock from the nearside front.

 

So I get the wheels balanced and he tells me all 4 wheels are badly out of balance which would explain why the front tyres have got uneven wear on them (the chap did not know I had only had the car 8 weeks at this point) and I should get them checked more regularly, so they begin to do the balancing taking off the wheels etc and then they start to check the alignment and tracking and 5 minutes later come back and tell me they cannot do it because the steering is loose, well he said it was n/side inner tie rod has excessive play in it, and that is making the steering impossible to centre and thus impossible to align.

 

Oh, really, blimey, he asks when it was MOT'd cos it will likley fail and I should think about getting it done before hand, I said May 26th, or about 1500 miles ago, and he says, oh, yeah, mmm, and explains though there is huge incosistency with quality of MOTs and Services, the issue would almost certainly have been present when they MOT'd it back in May, and should have been listed as an advisory at the very least, even if the dealership did not want to fix it.

 

Now I know dealing with the motor trade is fraught with issues, incosistencies, lies, jobs paid for that never get done and more, and it is tough to know who to beleive, so I am not really sure whos fault is what, all I know is this, I have commited myself to almost £10000 worth of car, I am only 2 months in and am alreayd having issues, so I am not overly happy about it.

 

OK, so my question is this, or questions, firstly have I got any ground here? Have I got any case? I would like to get a refund on the service as I do not beleive this was ever done, though I accept this may prove difficult to show with any compelling force, I would also like them to refund me for the spark plugs and installation, I would also like them to pay for the wheel balancing, again I can see this may be a difficult one to prove, but the one thing they should absolutely pay for in my mind is the repair of the tie rod and the wheel alignment and tracking.

 

Next, who do I tackle about this? Should I tackle BAC? or should I approach Alphera/BMW as I have a credit agreement with them, and assume as they technically own the car that my deal is now with them?

 

Any advice on how to proceed with this is most welcome.

 

Thanks in advance.

 

Mr B

 

 

 

 

 

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I have emailed BaC and asked nicely if they would consider re-imbursing me for all or some of the costs of the service etc, and also requested that they pay for the repairs to the tie rod and the alignment.

 

They have today responded with a request for invoices for the service and parts and also asked me to get some pricies/qoutes for the repair/alignment work.

 

So it is a positive start.

 

Thanks all.

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  • dx100uk changed the title to Used Car Repairs - Dennis Buyacar, £8300, on PCP, via Alphera/BMW Financing

Hi Mr B,

 

Sounds like you have a chance of them taking this seriously.

 

Not sure why no one else commented after your post above but keep us posted.

We could do with some help from you

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Hi Slick, thank you for the response.

 

I was unsure if I should speak with Alphera first or BuyaCar, so thought as I have technically only been driving it 59 days, even Alphera would be looking to BaC to sort this out? And figured I would give them a try first and approach Alphera if I get no postivie response from BaC, but again was unsure if this was the proper path to go down or not, but hey, its done now and they have not told me to get lost yet!

 

Also was not too sure how it all works with 2nd hand cars from dealerships via the internet and just wanted to make sure I do not put my foot in it before I start out.

 

I have asked them to consider re-imbursing me for the service and extra scheduled maintenance jobs such as changing the brake fluid and servicing the air con, also for the cost of the spark plugs and then the wheel balancing because the steering had a noticeable wobble at about 60-65 MPH.


I know that used cars are not perfect, and I accept that there are going to be some things I just have to accept, but I figure, I have commited myself to a near £10000 investement, which in some respects is not a massive amount of cash, but I am not at all happy about the fact that I am already being told I need to spend cash on mechanical factors that should really have been checked/picked up on the service and MOT, when I have only had it for 59 days.

 

I just hope they sort it as overall I am really very happy with the car, and now the balancing is fixed it feels much better on the steering.

 

I have some quotes from 3-4 garages in my area for the tie rod and it is quite astonishing at the range of prices, £149 being the cheapest and £268 being the most expensive, anyway I have sent them to BaC today and so am waiting to see what they say about the prices and the re-imbursements.

Edited by mrbrooks
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There are others who post here far more knowledgeable than me, however............

 

You have serious consumer protection (Consumer Rights Act 2015) when buying a used car from a car dealer. You have the right to expect a car of this age to be sold to you in good roadworthy condition. No matter if you paid £5K or £50K, you have rights.

 

Hence any defects that are found within the first 30 days give you a right to reject the car for a full refund from the dealer. You could also ask them for a repair or replacement.

 

Beyond 30 days up to 6 months, any fault is deemed to have been present when sold and you're entitled to a repair or replacement. If a repair fails, you're entitled to a refund (less an amount for your use of the car).

 

Also, within the first 6 months, the onus is on the dealer to prove a fault was NOT present when sold.

 

Research on the protection you have from CRA 2015. Then give the dealer written notice of the faults that remain, and their obligation to repair them under CRA 2015, failing which you will reject the car and seek a refund.

 

It's not your responsibility to get quotes have the car put right. However, you may prefer to arrange the repairs yourself, rather than leave the dealer and their "own garage" to sort the issues.

 

Consider what you really want as the outcome. You may not be able to get back the Service Costs as you should have given the dealer the chance to sort any issues. But you can ask them to contribute.

 

Send a written letter and get a free Certificate of Posting at the PO telling them what you want. If it comes to a dispute, you may want written proof of your garage's opinion about the defects like the sterring rod, wheel balancing, brake fluid not changed, etc

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Hi Slick, thank you for the input, it is very much appreciated.

 

Regarding the quotes, I agree they should be getting some prices and arranging the repair.

 

However, if figure it would be quicker if I did it and arranged the repair myself, also it saves me having to give up the car for a period while they take it back for repair.

 

I know the request for reimbursement for the previous actions taken by the garage may not come to anything but figure I can only ask.

 

If they refuse to make any contribution, well, I would have done the work anyway, partly because the wheels were wobbling and also for my peace of mind, so though I am not happy about having to do it, I am glad I have.

 

If they give me anything towards the service, sparks and wheel balancing, then I will take this as a positive response and will be very happy to receive whatever contribution they offer.

 

I hope they do respond with some positive news about a contributory payment and for me to arrange the repair to the steering as soon as I am able.

 

I will let you know when I have a response.

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Ok, but bear in mind, while they have obligations to address problems under CRA 2015 they may be more focused.

 

If you get the problems fixed and then look to them for reimbursement, you may have fewer options but a Small Claim in court would be one of them.

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Hi @slick132 I have received an email from BaC and they have offered to pay for the work based on the quotes I provided.

 

They have also agreed to re-imburse me for the service and related items, which I think is a fantastic gesture on their part.

 

The after sales chap has been super, very polite, asked me a couple of things, requested invoices and such like and gave me a response last night.

 

I have the car booked into a local garage for the work at 09:30 tomorrow.

 

After reading some of the other posts and advice, from some of the site team posted within similar posts, before sending my email to BaC, I decided a friendly, polite introduction to my ssues with a request for help was best, and this was the correct approach at this stage, luckily there has been no need for any heavy handed approach or any drawn out affairs, BaC have been really good in dealing with this, polite, speedy and reasonable.

 

They said the funds will be paid into my account this afternoon, I will let you know when the money lands just to confirm.

 

Thanks all for giving us a place to ask questions and to 'just make sure' we are doing the right thing.

 

Best wishes all.

Edited by mrbrooks
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All sounding positive but let us know that funds arrived as promised.

 

Yes, a friendly polite approach is a good place to start and has worked well for you here.

 

But it's good to know you have back up from Consumenr Legislation as well.

 

If you can manage a Site Donation, it'll help us stay here for you and others, thanks.

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Yes, let us know if they honour the agreement to pay.

 

Thanks for Donation made and anything further you can make - it helps us keep helping !

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Excellent news about the car and many thanks for the Donation 👍

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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