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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Civil Enforcement Final Reminder out of the blue


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I just received a Final Reminder for £170 from Civil Enforcement, starting

"We previously sent you a Letter Before Action..."

 

I never received this Letter Before Action, so this is the first I know of the matter.

There is no clue in the Final Reminder as to the nature or location of the alleged offence; all I have is a PCN.

 

I went to their website www.ce-service.co.uk, and it told me that the link to lodge an appeal is appeals.ce-service.co.uk.

I entered my details, but all I got was "You have entered invalid details. Please try again." (I took a screenshot of this.)

And their helpline is closed due to Covid-19.


So now I am in limbo -- I'm certainly not going to pay a fine when I don't even know what it's for, but I have no way of finding out!

I think Kafka wrote a story about this.

 

What can I do?

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Posted (edited)

Firstly it's not a fine, it's an invoice from a private company.

 

Have you moved recently?  Could that be why you didn't receive previous letters?

Edited by FTMDave
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Nine months ago.

And they know my current address, because they sent the Final Reminder there.

I don't think that can be it.

 

But now that I think about it, they have supposedly sent me _two_ letters before this one, haven't they?

A simple parking charge and then the Letter Before Action?

Or do they not bother with the first of these if a parking ticket was issued?

(I never saw such a ticket if it was issued.)

 

If it comes down to a simple matter of whether they believe me when I say I didn't receive anything,

I'm thinking it's not going to end well for me.

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20 minutes ago, HedgehogTheSecond said:

I'm thinking it's not going to end well for me.

 

On the contrary, I reckon you've dodged a bullet.  They could have issued a court claim against you at your old address and they would have won as you wouldn't have known and wouldn't have been able to defend it.

 

I think you should send a SAR to them tomorrow.  It's free and that way you could find out what you're supposed to have done wrong (in CEL's daft opinion).

 

When you send the SAR, add a paragraph saying you've moved ... belt & braces.

 

However, hang fire till tomorrow, see what others think first.

We could do with some help from you.

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Concur with FTMDave, it could be that they have a new tactic whereby they send the reminder about a LBA, that they never sent, CEL are noted charlatans.

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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when was the offence?

it is very dangerous to assume just because they have written to your current address , they legally know it.

 

if you have moved since the offence and you will not get notice from where you lived about court papers very quickly, then i seriously advise you to write to them giving your new address, as they will and can quite legally file the court papers to your old address and the 1st you'll know is a CCJ appearing on your credit file, CEL will not miss the chance 100% for sure of a backdoor CCJ.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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I have no idea when or where this is supposed to have happened!

All I have is the Final Reminder, and the only information on that is the PCN, which is no good for anything because it has (presumably) expired.

 

But I'm not sure I understand you

-- how can they _know_ my new address but not _legally_know it?

 

Also, I can't believe the alleged offence took place more than nine months ago.

Surely I would have heard something by now.

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anyone with a CCL can look at your credit file and find your correct address - that does not mean they are thus legally informed by you of a change of address.

 

bit like moving and not updating ALL your creditors on your credit file with your new address if you ran away from old debts...

or not updating car V5C or your Driving licence .

 

if the offence happened prior to your move and/or you updating V5C to DVLA , they would have requested and gotten your old address from the DVLA under the rules that exist, that serves as the legal address until they are told otherwise by you.

 

you not knowing when it happened would not be a default CCJ set aside reason.

 

write to CEL.

 

cant harm you.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Posted (edited)

dx is spot on.  Write a 2-line letter to CEL tomorrow, quoting the PCN number, saying you've moved from A to B.  Send it 1st class and get a free Certificate of Posting.

 

If you look through the titles of other threads, you'll see "Backdoor CCJ" due to moving is pretty frequent.

 

Plus when you get time, also send them a SAR so you can find out what all this is about.

Edited by FTMDave
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We could do with some help from you.

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As they know your current address they cant abuse the court process and use yoru old addy to start a claim so that is one thing you have going for you.

 

If they tried that wheeze they would not only get the claim overturned by set aside but also have to pay all costs and probably lose the rematch for abuse of process, even if they had a case to answer ( they wont, CEL never even try to do thing properly)

 

So, as advised, send them a SAR and use their reference numbers and previous address to limit their ability to muck you about demanding proof of identity

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  • 3 weeks later...

UPDATE -- GOOD NEWS
I just got a reply to my SAR, with photos and everything.

It refers to a parking offence from 30th May 2019 (!), involving my _previous_ car, and was sent to my _last but one_ address.

 

The good news is, the photos show that it was not my car!

It's the same make and model, but appears to be grey or silver instead of white.

 

The front plate has an F that an AI could mistake for a P, because of a retaining bolthead.

But the rear plate clearly shows an F where my reg number has a P.
So who should I reply to, and how?

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CEL

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Yes, to CEL, using snail mail again, again getting a free Certificate of Posting.  How about something like:

 

"Dear Ashley,

 

Re: PCN no. XXXXX

 

cheers for your LBA.

 

If you'd bothered to look at the photos of the vehicle in question you'd have seen the registration number is XXXXX.  I have never owned or driven such a vehicle.

 

The £9.99 ANPR cameras you buy second hand on eBay have confused this registration number with my vehicle XXXXX and as you're too bone idle to do any checking my time has been wasted sorting out your incompetence.

 

If you want to take me to court regarding a vehicle you know full well isn't even mine then fine, go for it, I'll enjoy thrashing you and claiming unreasonable behaviour costs under CPR27.14(2)(g)".

 

However, hang on for 24 hours to see what others think, there are Caggers who have years & years of experience with CEL.

We could do with some help from you.

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I wouldn't give my reg number in case he does a photoshop jobby.

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I wouldn't be too worried about that  Brassnecked they can't alter the colour . 

However  Hedgehog 11 they have definitely breached GDPR by applying for your data from the DVLA. So  once you have used Dave's letter to point out the difference between the pictures they have of the front and rear reg  numbers they clearly will not take you to Court. So remove the sentence about taking you to Court  as they wil want to avoid Court lke the plague as you will be  demanding  £500 [about the going rate] for breaching GDPR.

It's always a good feeling when the prey can reverse the situation and become the attacker.

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Ah yes was off on a tangent on something else.  The GDPR angle is the one to give them both barrels with as suggested.,

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Posted (edited)

Report them  to the ICO and also send a complaint to the DVLA about this.  copy DVLA complaint to your MP as the Swansea layabouts like to pretend they do everythng properly and no-one has ever complained about this before and that is the lie they peddle to parliament on the frequesnt occasiosn they are pulled up on the same thing

 

I wouldpersonally risk staying quiet and letting them take me to court just so I could bury them in the hole they have just dug for themselves but you might want a quieter life so a short letter saying that isnt my vehicle you muppets buy some new glasses or the sentimetn expressed in posts above

Edited by ericsbrother
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