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Escorted to bank to withdraw cash

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My uncle has just gone into a care home and I have been organising his accounts.

Fortunately he has kept his bank statements since 2001.


I have just worked through them as 20 years ago he had £50k but now has only a few hundred.

He has lived alone and very frugally for the past 20 years and it is clear he has bought nothing and lived on around £1000 a month pensions.


From his statements, starting around 2013,  I noticed he began making ATM withdrawals every 7 to 10 days of either £100 or £200 and this continued for 5 years.

Worse, I have found out my uncle has been escorted to his  building society to make further regular cash counter withdrawals (15 times in 2015 taking out £12k).


When I asked him about it he tells me it was men at his door, claiming to have done work for him (new shed, cutting down a tree, repairing his gutter etc). 

I haven't added the amounts up, but reckon the cash comes to around £30k.


I doubt he is insured for such scams, but wonder if the building society should have been more aware especially for the counter withdrawals which ranged from £900 to £3300 every couple of weeks for 6 months.


I worry it is just his own fault for being old and vulnerable (although he did eventually get a friend to tell the police, it seems nothing was done).

I worry the building society will wash their hands of it, especially considering the historic nature of the scams.


The scams  stopped once the balance got down to being overdrawn in 2018.

What can I do to complain to the building society?

Did they even have codes of practice then?


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it was within 6yrs it would be worth a try.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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A very sad story.


Worth trying to complain to the bsnk - at least about the counter withdrawals.


I would send an SAR to the bank and also to the police.

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