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Hermes hell

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Hello admins and members.. I have a problem with hermes.. I bought a package from Holland and in uk was handed by hermes. On Friday the 10th of July, ive seen that the parcel was delivered.. I check at home, and in vicinity there was no parcel to be found.. Luckily I have cctv installed and when I've checked there was no attempted delivery... I contacted hermes and I provided with all the information and they came back to me that the parcel was delivered within the geo vicinity of the house and was signed by the driver as "Jolly", but they couldn't tell me where the parcel was left... The value its not high, but the principle it is.. I want to open a case against them through the court, and I'm wondering if someone can give me any advice.. The reason of the case, its theft. Kind regards 

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Hello and welcome to the forum.
First of all please could you avoid posting solid blocks of text. It's difficult to read on a screen and it will discourage people from giving you the help that you need.

We can certainly help you against Hermes but there are other paths which you should discuss first.

What was the item and how did you pay?

Did you buy it from a business and have you approach them to reimburse you because they are responsible for the safe delivery of the item.

Have you started the claims process against Hermes?

I hope you have stored a copy of your CCTV


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Hello. The item was bought from a private person from Holland.. Was delivered by post nl, and from UK was handled by hermes. The only thing with hermes at the moment there are some emails in wich they claim that the parcel was delivered. I do have a copy of the cctv records on that day and the hour. From the emails with them, thay didn't done nothing wrong. I haven't ask for refund as was paid by PayPal and its a private seller, wich I bought before. No legal action against hermes was yet taken 

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We asked you to tell us what the item was and also the value that you have done neither of these things.

We also asked you to space out your post rather than present them in a solid block of text.


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Item was a rare diecast Collector cars, value £250

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Okay. Do you know if the sender paid for the so-called insurance or compensation cover? Was the value of it correctly declared at £250?

As I have already suggested, you should begin the claim process directly with Hermes and see what they say. We'll go from there.

Ask them for evidence that it was delivered and get a copy of the signature


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And make sure you have archived the CCTV footage at the s=date and time of the alleged delivery


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No copy of signature.. Just a name "jolly"... On tracking no proof of signature 

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That the value I paid for.. 250.. 

The cctv footage it's archived. 2 of them.. 

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