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    • The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. View the full article
    • Iv decided I’m going to ring tomorrow and just admit everything.
    • doesn't say WILL anything anywhere... nothing to panic about at all. read it properly.   stop believing and inserting imaginary things from your mind that they don't say at all . it's a std threat-o-gram we've seen here 10'000 of times before on all manner of debt issues.   pers i'd be contacting your insurance company directly , i bet as with most of these threat-o-grams they have no knowledge at all that J&P have sent that letter.   typically these companies offer a sum of money to them to be given details in a one line spreadsheet of sums that are outstanding or though possibly owed. they then send out letters hoping people will wet themselves and blindly cough up without reading the letter carefully and dealing only with whomever is their stated client.   read the red bits below too.  
    • I didn’t sleep much last night and it’s making me feel pretty sick.    there is a line that says if I ignore the letter they have issues to issue and serve proceedings without further notice. It also says if I do not consider the amount correct I should respond on 14 days but if I don’t pay within 14 days they’ll issue legal proceedings    would it be acceptable to reply and say due to the time elapsed I would need further time to address this matter.   Ask if they could confirm the account the BACS was transferred too.   Also saying that when selling the car we were told by the dealer it was registered as a cat 3 write off and it reduce the cars value by half.   Can I ask them to confirm why the car was registered as a write off when they state it was repaired    sorry if this doesn’t make sense,  a letter from a solicitor has scared me
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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Hello admins and members.. I have a problem with hermes.. I bought a package from Holland and in uk was handed by hermes. On Friday the 10th of July, ive seen that the parcel was delivered.. I check at home, and in vicinity there was no parcel to be found.. Luckily I have cctv installed and when I've checked there was no attempted delivery... I contacted hermes and I provided with all the information and they came back to me that the parcel was delivered within the geo vicinity of the house and was signed by the driver as "Jolly", but they couldn't tell me where the parcel was left... The value its not high, but the principle it is.. I want to open a case against them through the court, and I'm wondering if someone can give me any advice.. The reason of the case, its theft. Kind regards 

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Hello and welcome to the forum.
First of all please could you avoid posting solid blocks of text. It's difficult to read on a screen and it will discourage people from giving you the help that you need.

We can certainly help you against Hermes but there are other paths which you should discuss first.

What was the item and how did you pay?

Did you buy it from a business and have you approach them to reimburse you because they are responsible for the safe delivery of the item.

Have you started the claims process against Hermes?

I hope you have stored a copy of your CCTV

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Hello. The item was bought from a private person from Holland.. Was delivered by post nl, and from UK was handled by hermes. The only thing with hermes at the moment there are some emails in wich they claim that the parcel was delivered. I do have a copy of the cctv records on that day and the hour. From the emails with them, thay didn't done nothing wrong. I haven't ask for refund as was paid by PayPal and its a private seller, wich I bought before. No legal action against hermes was yet taken 

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We asked you to tell us what the item was and also the value that you have done neither of these things.

We also asked you to space out your post rather than present them in a solid block of text.

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Okay. Do you know if the sender paid for the so-called insurance or compensation cover? Was the value of it correctly declared at £250?

As I have already suggested, you should begin the claim process directly with Hermes and see what they say. We'll go from there.

Ask them for evidence that it was delivered and get a copy of the signature

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And make sure you have archived the CCTV footage at the s=date and time of the alleged delivery

We could do with some help from you.



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No copy of signature.. Just a name "jolly"... On tracking no proof of signature 

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That the value I paid for.. 250.. 

The cctv footage it's archived. 2 of them.. 

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