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    • Public backs debt enforcement to support vital public services - survey | CIVEA View the full article
    • Hi   Fire Protection isn't just for cladding fire proofing doors etc it also includes Annual Fire Inspections which all add to costs.   Water Charge for the communal boiler fault managed by SSE It would depend how your housing association has setup the contract with SSE. (sounds as if you have a Combined Heat and Power system (CHP)) if this is the case my own Housing Association also has this its the largest CHP in the UK still and it is run and managed by SSE right down to they repair faults at their cost not the tenants its how the contract was setup). As said it would depend on how your HA setup the contract with SSE.   If it is a CHP system and the fault as you have describe these are not cheap to repair/get a replacement parts. (my own HA CHP covers thousands of properties and has three boilers two are constantly used the third is and emergency backup/used if maintenance on others required.)   If all tenants are being charged this £200-£300 have the HA added this as a Service Charge as part of your Rent Statement?   I am a HA Tenant and if I had this as a HA Tenant myself I certainly would be challenging it with the HA as such costs should have been budgeted for in the HA Budget Plan.   Do you have a Tenants Committee/Registered Tenants Organisation (RTO) if so as well as complaint to the HA I would also inform them of this   With your letter Make sure and Title it 'Formal Complaint' this way they have to log it as a complaint which in turn in turn must be added to the HA return to the Regulator.   Only if you consider getting together with other tenants as a Group to complain about this the best advice I will give you is always complain individual as well as a Group. (note: why you ask well individually as stated they have to log all those complaints but as a Group its only one complaint logged the Group one)
    • ukcps just a typo martin.   you don't really have to really worry   just sit tight and await to see if they issue a letter of claim or action.   the landlord will have copies of everything if the renters didn't fwd it on as they should do.
    • I'm not 100% upto speed with the latest PAP but my understanding is i have 30 days to reply to the LoC.   I have asked for an up to date statement as i havent had one in well over 12 months and i was playing with them a bit, so i might wait a week for that to arrive so i have it in black and white before firing off the SB, it will be sent anyway but would like to see all my ducks in a row first if i can before pulling the trigger.
    • Hi,   I defaulted on a Vodafone contract, the default date is 31/07/2015, the amount at that date was approximately £650 now nearly £800.   Lowell Portfolio 1 Ltd now have the debt and it was passed on to Lowell Solicitors who have sent me a "Notice of Claim Issue" on the 31/08/2020, this letter was sent after the claim form 25/08/2020.   I called Lowell, asked for proof of the agreement, they was rude saying a CCJ will be entered against me that day or the next not knowing I filled out the online claim form, so I put the phone down. I was then sent a "Notice of pending County Court Judgment (CCJ)" on the 13/09/2020.   I think I made a mistake with the online form, I did not admit to the claim but I ticked the jurisdiction box, can that be undone?   I added my claim yesterday by checking through recent claims from this forum. I'm now at the point where I'm being asked if I want to counter claim, do I wait? Also I have not sent CPR 31.14 letter yet as I can not find a template on here or know how to send payment of £1.   Please help.
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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Hello admins and members.. I have a problem with hermes.. I bought a package from Holland and in uk was handed by hermes. On Friday the 10th of July, ive seen that the parcel was delivered.. I check at home, and in vicinity there was no parcel to be found.. Luckily I have cctv installed and when I've checked there was no attempted delivery... I contacted hermes and I provided with all the information and they came back to me that the parcel was delivered within the geo vicinity of the house and was signed by the driver as "Jolly", but they couldn't tell me where the parcel was left... The value its not high, but the principle it is.. I want to open a case against them through the court, and I'm wondering if someone can give me any advice.. The reason of the case, its theft. Kind regards 

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Hello and welcome to the forum.
First of all please could you avoid posting solid blocks of text. It's difficult to read on a screen and it will discourage people from giving you the help that you need.

We can certainly help you against Hermes but there are other paths which you should discuss first.

What was the item and how did you pay?

Did you buy it from a business and have you approach them to reimburse you because they are responsible for the safe delivery of the item.

Have you started the claims process against Hermes?

I hope you have stored a copy of your CCTV

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Hello. The item was bought from a private person from Holland.. Was delivered by post nl, and from UK was handled by hermes. The only thing with hermes at the moment there are some emails in wich they claim that the parcel was delivered. I do have a copy of the cctv records on that day and the hour. From the emails with them, thay didn't done nothing wrong. I haven't ask for refund as was paid by PayPal and its a private seller, wich I bought before. No legal action against hermes was yet taken 

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We asked you to tell us what the item was and also the value that you have done neither of these things.

We also asked you to space out your post rather than present them in a solid block of text.

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Okay. Do you know if the sender paid for the so-called insurance or compensation cover? Was the value of it correctly declared at £250?

As I have already suggested, you should begin the claim process directly with Hermes and see what they say. We'll go from there.

Ask them for evidence that it was delivered and get a copy of the signature

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And make sure you have archived the CCTV footage at the s=date and time of the alleged delivery

We could do with some help from you.

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No copy of signature.. Just a name "jolly"... On tracking no proof of signature 

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That the value I paid for.. 250.. 

The cctv footage it's archived. 2 of them.. 

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