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    • It's a shame that you won't so assertive and cautious when you bought the car. You might not have found yourself with this problem
    • If you believe  it is starting to drone on then I suggest, you don't read it? I was referred to TS as you can't directly raise an issue with them, so having had contact from my local TS on the issue of the invoice, which they stated was a legal/criminal issue, I am now awaiting to see what his local TS are going to do re that.    I'm not sure why I would have to disclose what is wrong with the vehicle, because that is irrelevent under the 14 day right to cancel (extended by 12 months). No reason needed.   Again I repeat,  I am not paying for the return of the vehicle because I am not required to do so!    Perhaps this thread might help another who find themselves in a similar predicament,  but by all means delete it if you wish.      I have also stated that I am awaiting to be assigned someone from Citizens advice to help me with the issue of bringing it to court, so no I am not hung up on TS "power" to sort it out. 
    • OK I need some further advice before I go to a solicitor.    Had my consultation. In the letter before the meeting it said 2 cad engineers would need to be made redundant. There are 2 of us still on furlough. In the meeting I asked the question how many people were in the pool for these 2 positions that I was being scored against and I was specifically told and reassured the whole cad team were being scored and included in the process. Having spoken to most of them, none of them are even aware of redundancies being made let alone being in the process. The director said that would happen over the next few weeks, he also said at the end of the meeting he's away for 2 weeks! They said they would come to a decision in 2 weeks.    How is that fair? I'm being scored along with another engineer for 2 jobs? Sounds like a full gone conclusion already. If I am made redundant without any other team members included surely that's grounds for unfair dismissal? I didn't record the conversation but my other colleague did and he was told the same.    Thanks for any help. 
    • This thread is starting to drone on and on. The distance selling rules are clear and if the necessary information is not been provided then it's correct that there is 12 months to reject the vehicle for any reason. In addition to that, there may be a breach of contract as regards the condition of it – but I'm not sure that we have been told what is wrong with the vehicle. Maybe @Aton2244 would like to tell us? Additionally, @Aton2244 seems to be completely hung up on their legal entitlement and also the apparent power of trading standards to sort it out. The legal entitlement is not in doubt. Once again I'm going to say that trading standards will not be able to do anything – partly because they don't have the resources – partly because they think that they are fitted for higher things than an individual case of somebody who bought a cheap second-hand car at long distance. I'm sorry but the role of trading standards nowadays has become some thing like an urban legend. As I said at the beginning of this discussion – about three weeks ago, we have to think of the practicalities. The rights of clear and it's up to the OP who decide to take the action which we will be pleased to help with. The problem of course will be one of enforcement and I've made this clear as well. I agree that it's a risk that the vehicle could be returned without the money being refunded. I don't know the answer to this. If there is some kind of stand-off about who is going to pay for the transportation costs then this seems to me to be ridiculous if that is the only thing in the way. I almost get an impression that both parties think that it's a matter of pride that the other should be made to pay for the transportation costs. If that's what it is then it becomes a stumbling block to sorting out the whole problem. This thread is developing into some aimless discussion thread that is becoming repetitive and really should be moved to Facebook where that kind of thing happens  
    • 'It is very unlikely that Birmingham TS will get involved in your civil complaint, so best for you to follow Advice Direct Scotland’s advice.   If Birmingham are not interested in the criminal side, then I will discuss it with my manager and decide what action to take.'   that was the last I heard from my local TS, I will see if next week brings any further response. 
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      I bought some clothes online in may through Evans and paid through PayPal
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@VodafoneUK harrassing widow of deceased man .... for £40!! *** Resolved***

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Hi, just wanted some advice on this situation...

My father passed away earlier this year and after several months of nothing, my mother has suddenly been contacted by Ardent Credit Services on behalf of Vodafone, who are claiming that my father owed ~£40, even though (as far as we can see on his bank statements), he always paid his bill via monthly direct debit.

They are starting to harass my mother - so far in the space of a few days, she has had 3 emails, 2 phone calls and a letter. What should we do?


Thanks in advance for any help you can give.

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Sorry to hear about your father's death.


Who is your father's Executor/Administrator?  You? Your mother?


The Executor/Administrator of your father's Estate is responsible for settling any debts your father owed. That might include £40 to Vodafone, impossible to say definitely, we don't know what the basis of their claim is.


But even if your late father did owe £40 at the date he died no-one else is responsible for settling the bill except the Executor/Administrator. And the Executor/Administrator only has to settle it from the assets of your late father's Estate. They aren't personally liable and don't have to pay the debt from their own money.


The Executor/Administrator should tell Vodafone that they will reply in due course when the administration of the Estate has valued all the assets and liabilities of the Estate. And askfor evidence of the debt if it isn't obvious what it is for.


It' £40. No-one is going to go to court over a £40 debt owed by someone who is dead.

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  • BankFodder changed the title to @VodafoneUK harrassing widow of deceased man .... for £40!!

not wishing to detract from the obvious emotional time for the widow......

but are we to assume that voda were ofourse legally informed in writing about this unfortunate untimely death...


a dca like arden, who don't buy debts. but merely chase...act upon the instructions from their stated client which is clearly stated on their letters.

if no-one has been informed of his death.....it is sadly not harassment.


if this has been done

get after voda for compensation...and not just wiping of the £40 bill.









please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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As far as I know, Vodafone were informed - my mother took care of cancelling all bills, accounts, direct debits etc that were in my father's name or were no longer needed.


As I mentioned, we did check back on his bank statements, and the phone bill was paid right up until the month that he passed, so I can't see where this debt has come from.


Also, the amount they are chasing for does not match his monthly bill (nor any multiples of it), so it really makes no sense.


My mother is the Executor - she has been given a number to contact within Vodafone, so hopefully it can be sorted out asap. I've told her to not contact or deal with Ardent at this stage.


Thanks again everyone.

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and of how distressed she is 

record the call.



please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



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What a shame. We have reached out to Vodafone on their Twitter feed and they are fully aware of the problem. They say that you will need to contact their bereavement department but they refuse to come here and get involved.

This is a shocking company and nobody should get involved with them. They are the most complained about mobile phone provider in the UK. They have had more criticism and more fines from regulator than any other mobile phone provider in the UK.

Now they are fully aware of this thread and of the problem and they refuse to come along and get involved.

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my Mother was able to speak to someone in their bereavement department - as you mentioned above BankFodder - and they have now resolved the issue and were extremely apologetic about everything that occurred.


We're still convinced that my Father's account shouldn't have been billed after the month he passed (my Mother had a list of companies that she had contacted with Vodafone ticked,


whilst she can't 100% remember the conversation with them, she is almost certain she had cancelled the phone account), but even if it had been charged correctly, Vodafone told her that after only 1 month's missed payment, they automatically pass it to a collection agency and start adding interest. My Father's account was only around £10 per month! What an insane way to do business with your supposed 'valued' customers.

My Mother is now considering whether to make a formal complaint, but she isn't sure if she wants all of the hassle.

I said I'd do it on her behalf, so I'll keep you updated if and when we go ahead.

Thanks again everyone. Appreciate the kind words and helpful advice.

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 Vodafone told her that after only 1 month's missed payment, they automatically pass it to a collection agency and start adding interest. 


And thats why you must stay clear of this company.....many thanks for the  update and we are delighted that you have been able to resolve this.

Lets see if they are good as their word and do inform Ardent.


Topic title updated.....for now :wink:

We could do with some help from you.



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If you want advice on your thread please PM me a link to your thread

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  • Andyorch changed the title to @VodafoneUK harrassing widow of deceased man .... for £40!! *** Resolved***

Pleased to hear that.


A general comment, for future readers of this thread, from my experiences of being an Executor.


Most large companies have a centralised 'Bereavement' department and I've found it's best to notify the death to them rather than the general customer service call centres. Search the company's website for 'bereavement'.


The bereavement departments are in my experience staffed by people who understand the processes when someone dies both for the relatives/executors and within their own companies and they get things sorted efficiently. (I've never had to use Vodafone's though).

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  • 3 weeks later...

When my father passed away a company paid out on his private pension the following day and they Wrote a letter wanting £17 back, had he lived another 6 hours then he would of owed nothing to them.

We paid them back straight away without any qualms, knowing what i know now about trying to get money back from companies when the shoes on the other foot i wished i made it difficult for them and let them keep chasing.

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