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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
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      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
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      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
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@VodafoneUK harrassing widow of deceased man .... for £40!! *** Resolved***


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Hi, just wanted some advice on this situation...

My father passed away earlier this year and after several months of nothing, my mother has suddenly been contacted by Ardent Credit Services on behalf of Vodafone, who are claiming that my father owed ~£40, even though (as far as we can see on his bank statements), he always paid his bill via monthly direct debit.

They are starting to harass my mother - so far in the space of a few days, she has had 3 emails, 2 phone calls and a letter. What should we do?

 

Thanks in advance for any help you can give.

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Sorry to hear about your father's death.

 

Who is your father's Executor/Administrator?  You? Your mother?

 

The Executor/Administrator of your father's Estate is responsible for settling any debts your father owed. That might include £40 to Vodafone, impossible to say definitely, we don't know what the basis of their claim is.

 

But even if your late father did owe £40 at the date he died no-one else is responsible for settling the bill except the Executor/Administrator. And the Executor/Administrator only has to settle it from the assets of your late father's Estate. They aren't personally liable and don't have to pay the debt from their own money.

 

The Executor/Administrator should tell Vodafone that they will reply in due course when the administration of the Estate has valued all the assets and liabilities of the Estate. And askfor evidence of the debt if it isn't obvious what it is for.

 

It' £40. No-one is going to go to court over a £40 debt owed by someone who is dead.

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  • BankFodder changed the title to @VodafoneUK harrassing widow of deceased man .... for £40!!

not wishing to detract from the obvious emotional time for the widow......

but are we to assume that voda were ofourse legally informed in writing about this unfortunate untimely death...

 

a dca like arden, who don't buy debts. but merely chase...act upon the instructions from their stated client which is clearly stated on their letters.

if no-one has been informed of his death.....it is sadly not harassment.

 

if this has been done

get after voda for compensation...and not just wiping of the £40 bill.

 

dx

 

 

dx

 

 

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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As far as I know, Vodafone were informed - my mother took care of cancelling all bills, accounts, direct debits etc that were in my father's name or were no longer needed.

 

As I mentioned, we did check back on his bank statements, and the phone bill was paid right up until the month that he passed, so I can't see where this debt has come from.

 

Also, the amount they are chasing for does not match his monthly bill (nor any multiples of it), so it really makes no sense.

 

My mother is the Executor - she has been given a number to contact within Vodafone, so hopefully it can be sorted out asap. I've told her to not contact or deal with Ardent at this stage.

 

Thanks again everyone.

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:rockon:

 

and of how distressed she is 

record the call.

 

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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What a shame. We have reached out to Vodafone on their Twitter feed and they are fully aware of the problem. They say that you will need to contact their bereavement department but they refuse to come here and get involved.

This is a shocking company and nobody should get involved with them. They are the most complained about mobile phone provider in the UK. They have had more criticism and more fines from regulator than any other mobile phone provider in the UK.

Now they are fully aware of this thread and of the problem and they refuse to come along and get involved.

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my Mother was able to speak to someone in their bereavement department - as you mentioned above BankFodder - and they have now resolved the issue and were extremely apologetic about everything that occurred.

 

We're still convinced that my Father's account shouldn't have been billed after the month he passed (my Mother had a list of companies that she had contacted with Vodafone ticked,

 

whilst she can't 100% remember the conversation with them, she is almost certain she had cancelled the phone account), but even if it had been charged correctly, Vodafone told her that after only 1 month's missed payment, they automatically pass it to a collection agency and start adding interest. My Father's account was only around £10 per month! What an insane way to do business with your supposed 'valued' customers.

My Mother is now considering whether to make a formal complaint, but she isn't sure if she wants all of the hassle.

I said I'd do it on her behalf, so I'll keep you updated if and when we go ahead.

Thanks again everyone. Appreciate the kind words and helpful advice.

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 Vodafone told her that after only 1 month's missed payment, they automatically pass it to a collection agency and start adding interest. 

 

And thats why you must stay clear of this company.....many thanks for the  update and we are delighted that you have been able to resolve this.

Lets see if they are good as their word and do inform Ardent.

 

Topic title updated.....for now :wink:

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  • Andyorch changed the title to @VodafoneUK harrassing widow of deceased man .... for £40!! *** Resolved***

Pleased to hear that.

 

A general comment, for future readers of this thread, from my experiences of being an Executor.

 

Most large companies have a centralised 'Bereavement' department and I've found it's best to notify the death to them rather than the general customer service call centres. Search the company's website for 'bereavement'.

 

The bereavement departments are in my experience staffed by people who understand the processes when someone dies both for the relatives/executors and within their own companies and they get things sorted efficiently. (I've never had to use Vodafone's though).

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  • 3 weeks later...

When my father passed away a company paid out on his private pension the following day and they Wrote a letter wanting £17 back, had he lived another 6 hours then he would of owed nothing to them.

We paid them back straight away without any qualms, knowing what i know now about trying to get money back from companies when the shoes on the other foot i wished i made it difficult for them and let them keep chasing.

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