Hi. DX, I'm not at home and relying on a photo of the document which states:
Prior to the hearing the parties are expected to liase to agree the key documets required by the judge essential for that hearing. In default of agreement the parties may identify their own key documents but will need to justify the absence of agreement to the judge, who may make costs orders consqeuent upon the failure to agree.
The question has been asked multiple times on this forum already, but unfortunately has not been answered yet.
First question is: how did your parents pay for this?
If they paid via credit card they can do a section75 claim to get their money back.
If they paid via debit card or bank transfer, they have learned the hard way that you should never pay for a trip via debit card or bank transfer.
Second question is why leave it so late to complain?
This will make things harder.
This question is purely here for judgemental effect and is of absolutely no help to you, but hopefully will serve to warn others.
A bit of googling suggests that you should be able to contact the CAA to claim for a refund. You will probably need all sort of supporting evidence including the emails/letters you received from Expedia or a recording of the telephone calls.
Good luck to your parents. Please let us know if you try the procedure below and how it worked out for you.
This will help other unfortunate Thomas Cook customers in the same situation.
Ahh yup, the above will only work if the package sold to your parents was ATOL protected - which you would expect a AAA company such as Thomas Cook to sell by default.
You may need supporting evidence such as original receipts / travel confirmation, to show that the holiday is guaranteed ATOL protected.
Good luck again!
Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
I was in Sainsbury’s today and did scan and shop.
I arrived in after a busy day at work and immediately got distracted by the clothes.
I put a few things in my trolley and then did a shop.
I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
I did and they took me upstairs.
I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
I offered to pay for the goods but the manager said it was too late.
He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
The cost of the items was about £40.
I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
I feel terrible. I have to declare this to my employer and NMC.
They kept me in a room on my own with 4 staff and have banned me from all stores.
The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
I’m so stressed,
can u appeal this or should I just accept it?