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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Virgin mobile seems to be fleecing my dad!


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My father went on holiday to Barbados on 12th March prior to lockdown and was due to return on 13th April however due to lockdown returned on 12th June.  Duriing this time, my father called family and friends in the UK as apart from Barbados this is where many of us reside.

My father used whatsapp to make his calls as they are free. 

 

When my father returned to the UK, he found that virgin mobile had debited £156 from his account when his contract is £8. 

He immediately queried this and was told that it was he made calls to Jamaica.

My father informed them that he did not make any calls to Jamaica as he does not have any reason to (my father does not have any family or friends in Jamaica). 

They stated that these calls were made therefore they were added to his bill. 

 

My father stated that all calls he made were via whatsapp and to the UK or members of family in Barbados and he noticed that he was also charged for some of these even though they are free.

 

Virgin admitted to charging him for some of the free whatsapp calls.  

My father has asked them for an itemised bill however they informed him that there were no numbers listed. 

They also said that that as well as making calls he received calls which my father disputes. 

To date they are still unable to supply the numbers that they state were called and received on his mobile. 

Virgin offered my father £50 as a good will gesture which he declined as they have taken over £100 from him.

 

They have now sent him a deadlock letter stating that my father did not inform them that he was going abroad, which incidentally my father travels almost yearly to Barbados and never has the need to inform them as he does not use international roaming only whatsapp.,

 

he did not look at the international roaming policy or self-care on how to manage his account, which he has never needed to do as he only uses whatsapp when he is abroad, 

 

they state that they have provided my father with full details of his account which is untrue as he is still waiting for the itemised bill they refuse to provide with incorrect charges.   

 

They have rudely concluded that after checking my fathers account they suggest that he manage his account through the self-care service which I am guessing is an online service.

 

My father is 78, has never had a good memory and is not computer literate however he is very careful with the way he uses his mobile phone and uses whatsapp to call even family members in the UK or his landline when he has free hours.   

 

As my father has some bills from last year, he checked them this week and found that virgin mobile has over charged him every month from between £10 to £30. 

 

He is very upset by this and also that he did not think to check the amounts that virgin was debiting from his account on a monthly basis. 

I have advised his to stop his direct debit and change to another provider but where do we go from here.?

 

 

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1st port of call is to send them an sar.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they must fwd everything they hold on him and relating to him..

 

did you read the sar link?

you can specifically add you want xxx info as well as the general sentence already there

 

but whatever numbers they are is surely immaterial in a way, as he says he never made the calls 

even if they give them, what use are they to the claim he did not make the calls ?

 

dx
 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

You should access the relevant phone bills and go through them carefully to see if YF made phone calls that he was perhaps unaware of.

 

Bills should also show if YF was using data beyond his Contract allowance with WhatsAp pictures, videos, etc. It's easy to make a  phone call instead of a WhatsApp call, and vice versa.

 

Info from the SAR will hopefully give more info.

 

From recent personal experiance, I can confirm Virgin are useless at resolving CS issues. You need to be v persistent to get a complaint looked at by someone higher than standard CS ops who have very little authority to make refunds, award compensation, etc.

We could do with some help from you

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If you stop the DD this will certainly register a default and trash his credit files..have you set a cap on his account.?

 

Andy

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  • 3 weeks later...

Thank you for all your help, the bank has assisted with this even though they are now saying he owes them more money.  Strange that they are charging him for calls in a country that he was never in and were all made via whatsapp but we are taking this further. 

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what you mean - he has his money back ok now?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

He explained what happened to his bank who refunded his money

however they did state that virgin may contact him for the money back. 

 

He has further spoken to virgin customer service (as they contacted him) about it and even though they agree verbally, that all the call charges are via whatsapp, they sent him a bill. 

 

They have sent 2 further bills, one for £25 stating that he made a call whilst in Jamaica, where he did not travel to and could not due to covid restrictions and another for whatsapp calls. 

 

Of course, they are being disputed and my father is waiting for a letter in order to send a complaint to CIFAS.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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