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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Amazon property damage


Fireman D
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Please Assist.

 

On the 14th May 2020 I had a delivery from Amazon. My drive has electric gates fitted which open outward,

the delivery driver forced my gates open by pushing them 'inward' which resulted in the gate hinge being broken

from the gate post, the mechanism that opens the gate being damaged and inoperable and the gate itself being

broken where the opening mechanism was fixed to the gate. All this was captured and recorded on CCTV.

The gates had to be removed for safety reasons as a result.

 

This was immed the USA. ARC initially investigated this and requested the CCTV footage and photographs of the damage and also requested two quotes for the repairs. Due to the cost of the repairs and replacement ARC subsequently passed the claim on to the drivers insurance, QBE in the UK. QBE did not respond to my e-mails and denied that the person whose name I was given by Amazon actually worked for the company.

 

ARC was informed of this to which their response was they would settle my claim and invoice QBE for the claim amount. ARC then informed me that QBE will contact myself via e-mail. QBE subsequently sent an e-mail stating they were 'investigating' and will contact me again with the findings of said investigation.

 

The initial e-mail from QBE was on the June 16th and will not respond to any e-mail or telephone call, and now ARC will not reply to any e-mails.

 

Any advice on how I can now deal with this would be gratefully appreciated.

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Sorry, but what does this mean?

Quote

This was immed the USA. 

 

Who are ARC?

It would be helpful if you could be a little bit more clear about what happened.

I don't understand why you are not simply proceeding against Amazon – because it is clearly their responsibility as it was their driver or courier company

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4 hours ago, BankFodder said:

I don't understand why you are not simply proceeding against Amazon – because it is clearly their responsibility as it was their driver or courier company

 

So would he proceed against Amazon if they'd sent the item by Royal Mail?

Edited by Man in the middle
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14 hours ago, Fireman D said:

This was immed the USA. ARC initially investigated this and requested the CCTV footage and photographs of the damage and also requested two quotes for the repairs.

 

Should read 'This was immediately reported to Amazon who passed it over to ARC, ARC are a claims management company based in the USA.

(For some reason this text was omitted when the post was sent !)

 

4 hours ago, BankFodder said:

It would be helpful if you could be a little bit more clear about what happened.

 

What further information do you require please ?

 

And you also say 'you don't understand why I am not simply proceeding against Amazon'  Proceeding with what and how ?

I am no legal expert, i am a retired firefighter.

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Well you shouldn't get involved in case management or anything else like that.

You are being fobbed off to some company that specialises in cutting down payouts to people who have suffered and also delay because they are involved in so many cases and have complicated procedures.

If you want to take control of this then you should claim against Amazon.

You haven't told us the value of the damage.

You should get two independent quotations and assessments of the damage. You would need those for the claims management company anyway. If they haven't asked you for these then they really are dragging their feet.

Get the quotations – and come back here.

You should claim against Amazon by writing to them in the first instance with the two quotations. Give them 10 days to respond. If they don't respond or if they don't respond satisfactorily then issue a letter of claim and begin a small claim in the County Court.

They will probably respond to you and say that you have to deal to their claims management company – you should ignore this and deal only with Amazon.

Please give us more information about the damage – and in particular the value and let us know about the independent quotations.

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Thanks for reply.

 

I have forwarded the two independent quotations to ARC (the claims management company)

Quotation 1 was for £4500 + VAT (£5400)

Quotation 2 was for £5200 +VAT (£6240)

 

The damage was

15 hours ago, Fireman D said:

which resulted in the gate hinge being broken

from the gate post, the mechanism that opens the gate being damaged and inoperable and the gate itself being

broken where the opening mechanism was fixed to the gate.

 

both companies that assessed the damage stated that 'no parts were salvageable'.

This being because you cannot purchase one gate or one opening mechanism or one gate post. They are only

supplied in pairs hence the whole system has to be replaced.

 

Is this sufficient information for you ?

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Thanks. Okay these are manageable amounts.

It seems that the claims management company are making reasonable headway but it's a mystery is why they seem to have stopped responding.

If you want to move it on then you should write to Amazon and copied out to the claims management company that you are not prepared to wait any more. That they are treating you discourteous lead by not responding to your emails and that you are preparing to take matter into your own hands.

Tell them that this means that you will begin a claim in the County Court if they don't bring you up to date as to what is happening and give you reasonable timelines for action.
Tell them that you want to reply in 10 days or else you will be issuing a letter of claim.

Letter of claim means that you would then give them 14 days and then you would start a legal action. If they don't respond to your 10 day deadline – and there is certainly a chance that they won't then you should send a letter of claim – but only if you are absolutely certain that you intend to bring the legal action.

It is clear that your chances of success are almost guaranteed and of course any costs et cetera will be borne by the losing party. You would bring the claim against Amazon at the UK address. If they haven't started moving on your initial warning and then on your letter of claim, you can be certain that once the court papers are issued they will start taking you seriously.

I'm afraid that if you're not prepared to do that then you will probably have to do remain patient and keep on waiting for as long as they want to wait. It's not fair but these people are not used to being hassled – and they generally speaking take their time and do things the way they want.

If you want to break this routine, then take the action which I have suggested. You should be aware that they probably often receive threats which are never followed up. Any threats you make, must be followed up.

If you have to bring a claim that it's very simple and we will help you although you will need to read around this forum about how to bring a small claim in the County Court.

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ARC act for Amazon, they are in effect Amazon's outsourced claims handling department (presumably because Amazon self-insure small losses like this). I doubt you will get anywhere by refusing to deal with them. Unless you are actually starting court proceedings when of course you have to direct your claim to the actual defendant.

Edited by Ethel Street
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I'm afraid that you have misunderstood what I have suggested.

I've suggested that the OP contact Amazon and tells them that if ARC don't get a move on then he will proceed directly against Amazon.

It's not a question of refusing to deal with ARC.  It's a question about putting them to get going. If the OP does end up issuing court papers, against Amazon – you can be pretty certain that things will get a move on. I can certainly imagine that it will be ARC which will deal with it on Amazon's behalf, but they will suddenly realise that the OP is serious

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