Jump to content


  • Tweets

  • Posts

    • You will be subject to the same laws notice periods and protections as with any length of contract.    From my own and other’s personal experience I would treat it as an amber warning light to start putting out feelers into what’s out there on the market   A 6 month contract is great for people who might be waiting for a new build , or having renovations done on their own property. For someone like yourself who wants security it might well be time for you to consider moving on.
    • Thank you. You still haven't given as much information. We need more. Please will you tell us who the retailer is – are they in UK or elsewhere? What was the item and what is its value? Did you declare the correct value? Or did the retailer declare the correct value? You say you paid by credit card – not a debit card against your bank account? Please read around all the Hermes threads on this forum. There is lots of good information there. In particular understand your rights under the Contracts (Rights of Third Parties) Act 1999.
    • I am sorry, but without seeing the contract, and knowing what is on it or what effect it has, it is impossible to say.     
    • A16 BYN is the plates that the car was advertised with, and obviously the plate which I checked the mot history with, I also thought the same that the website maybe hadn't been updated with the most recent mot that the dealer had got done, I asked for the original plate number whilst doing the logging in to my bank account, to pay both the dealer and the shiply transporter. Bearing in mind I had told the dealer around 6pm that I would get the deposit sorted out when I put my son to bed, that gave him every opportunity to send me any pre contract details etc. Just over an hour later (son still wasn't in bed) asked for the address of where the vehicle was to be picked up from as I couldn't accept the quote for the transporter without that information. Less than an hour after that he whatsapped me asking if I still want to buy the car because he's getting enquiries from other interested parties and is telling them that he's sold the car to me (no deposit  paid as yet). I then replied a few min later having finally got my son to sleep.    Anyway between me sorting out the details and where to pick the car up from, log into my banking to pay deposits etc he'd  messaged me the original plate no... which I didn't see until after I'd done all the aformentioned.    I decided to check the history on that plate as like yourself I had been confused about the mileage, low and behold there was the most recent mot containing 5 advisories which were never mentioned to me. Another thing I can't really understand is the expiry date of the mot before that either and I did query all of this with the dealer, only to be told that cars in Scotland are renowned for corrosion issues...and that if I had checked the mot history I would have seen them, I explained I had checked the history on the plate in the advert as I had no knowledge of what the original plate numbers were and he told me that the most recent mot was under the plate in the advert. Most certainly the mot certificate he then sent me on whatsapp had the advertised plate on the certificate,  however, it wasn't showing up on the dvla page.    By this stage I was irate with him for several reasons, for not notifying me of the advisories and telling me that he had checked the dvla and the most recent mot was showing up on the advertised plates, I then screenshot the page with the expiry and this car is not mot'd information, and 2 for telling me that cars in Scotland are renowned for corrosion issues!    Had he simply said, the car is 18 years old you're going to expect to have some corrosion at some point, I'd have been a bit more tolerant at that stage. Apon checking the history on the original plates, it transpired it passed the last MOT previous to the most recent one on the same day the advertised plates ran out, I still haven't quite fathomed out what is going on regards to this. However the previous mot showed no corrosion issues and as it hadn't failed on that basis, I would get the panel beater sprayer mentioned in an earlier post to have a look at it, and sort the issues out re that, also the main reason I had the car delivered to my dad's address as that's also the area where the panel beaters business is.  
    • I had a similar thought, TJ. The Guardian has done an explainer of the rules as of yesterday.   Someone said that if the government, had retained public trust, they might not have needed stringent measures like this.   https://www.theguardian.com/world/2020/sep/28/england-new-coronavirus-restrictions-explained
  • Our picks

    • Ahmed Alwaheeb's firms sold cars riddled with faults – and which sometimes had government recall notices. https://www.consumeractiongroup.co.uk/topic/427369-ahmed-alwaheebs-firms-sold-cars-riddled-with-faults-%E2%80%93-and-which-sometimes-had-government-recall-notices/&do=findComment&comment=5071860
      • 3 replies
    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 8 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Possible Issue With Sky Q After End of Contract


Recommended Posts

I went from Virgin Media to Sky Q earlier this year as I wasn't a great fan of Tivo and was keen to try Sky Q.

 

When it was installed, I was offered the chance to replace my aging (ten year old) dish which I accepted.

 

In the last few days, I've come to the conclusion that Sky Q isn't for me and that I'd ideally like to downgrade it at the end of my contract to go back to using my old Sky+ HD box, which I still have.   Much to my surprise, I subsequently found out that the LNB on my dish would not be compatible as Q uses a special "wide band" LNB and the older boxes do not.

 

I contacted Sky to confirm this, which they did.   They also told me that there would be nothing they could do and that if I wanted to continue using my dish with my older box then I would have to pay to get it re-fitted myself which, after some investigation, would cost me at least £150 pounds.

 

The issue of future compatibility wasn't mentioned anywhere in the literature or the official Sky Q contract, but the Sky employee I was talking to agreed that it could present a problem and said that he would pass it "up the ladder" to see if the wording could be changed to better explain it to prevent any future problems - all the while telling me there was nothing they could do for me specifically.

 

I understand that I'm getting the service I paid for, which I have no issue with.   I understand that I'm only loaning the equipment and that it has to be returned at the end of the contract.   That I also have no problem with.   The contract also states that the dish becomes mine at the point of installation as well, which is also fine.

 

Basically, Sky have provided the service stated in the contract.

 

My problem with this is that Sky must clearly know that many people use, and still use, older boxes.   They still sell viewing cards for these older boxes, so that in itself should be enough to prove that they are aware of the compatibility issues between the two pieces of hardware.

 

Should there not have been even a small advisory akin to "Customers please note: Sky Q dishes are not compatible with older hardware" ?

 

By choosing to omit this information,  it not only prevented me from making an informed decision at installation, as I could have apparently asked for what's called a "Hybrid LNB" which would be compatible with older hardware, but it will also leave me significantly out of pocket at the end of the contract.

 

Is there anything in this ?.  Can I challenge this in any capacity ?.   Ideally, I'd like them to let me out of the Sky Q contract so I can downgrade to the Sky+ HD box I own, but I accept this will likely not be possible.

 

I'd be interested in your thoughts.   Thankyou.

Link to post
Share on other sites

In principle, what you are saying seems to be absolutely correct – but what you can do about it – I don't really know. I think it's very complicated situation and of course you are dealing with a big company that either won't listen to you very much for will simply roll over you.

I'm afraid I think that the simplest and most risk-free option here is to raise it is a complaint with the communications ombudsman – and don't hold your hopes up of getting a very satisfactory reply

Link to post
Share on other sites

It seems to me that unless you had a detailed conversation with a Sky employee or contractor about your specific requirements before you signed up to the installation, there is not much you can do about the issues you have.

 

Perhaps you need to look at how Sky dealt with tailoring their services to suit your requirements and see whether this was something they actually offered.  

 

Do you have any registered disabilities you made Sky aware of, during the process of signing up with them ?  Just checking to see whether Sky would have had any additional responsibilities, if this was relevant.

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Thankyou both for your replies.  I won't multi-quote because that's just stupid :)

 

@BankFodder After some thought, I think i'd like them, ideally, to replace the LNB with the Hybrid one free of charge.   I wasn't given this opportunity at the point of installation so I think it's probably the least they can do.   It's something I plan to talk to them about tomorrow.

 

@unclebulgaria67 The extent of my conversation with the Sky engineer went something like this ..

 

Engineer: "Do you want a new dish?"

Me: "Yes please"

 

The dish I had was nearly ten years old so I was only too happy to have it replaced with a new one.   At the time, I was quite happy to get Q because it looked like a decent bit of kit and I was interested to see what features it had, so there were no real requirements to speak of.   I'm not disabled, but I do have some long term medical issues, but they wouldn't really affect a dish installation.

 

I also think, at the time, it was probably a fairly reasonable assumption to make that, basically, a dish is just a dish.   A lot of people have told me I should have asked for a Hybrid LNB when it was installed, but how could I ask a question I didn't even know i had to ask ?

 

I think if i don't get any joy with Sky tomorrow then i'll raise a formal complaint with them and look at contacting the ombudsman as well.

 

Link to post
Share on other sites

Interestingly, I've also been told just a few hours ago that the "core TV" services of Sky Q cannot be "terminated with penalty" - basically that you cannot pay an early termination fee and exit the contract.

Link to post
Share on other sites

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Thankyou.   It appears the user in question didn't actually "cancel" their contract, it seems like it just expired and the box became a freesat box.

 

Sky have agreed to send an engineer next monday to install the Hybrid LNB free of charge and the person I spoke to said it would be an idea to try rhe card in my old box to see if it works, which I will.   I'm not expecting it to, but it's worth a try.

 

Under the circumstances, the LNB being replaced really is the best I can hope for.

Link to post
Share on other sites

the old card will work fine

infact any skycard will work in any old hd+ skybox just for freeview.

 

dx

 

 

 

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

I ideally don't want it just for freeview/freesat though.   I'd like to put the Sky Q card into the old Sky+ HD box and continue getting all of the premium channels i'm paying for.   I think that's where the problem will arise.

Link to post
Share on other sites
14 hours ago, ClemFandango said:

Sky have agreed to send an engineer next monday to install the Hybrid LNB free of charge and the person I spoke to said it would be an idea to try rhe card in my old box to see if it works, which I will.   I'm not expecting it to, but it's worth a try.

 

Under the circumstances, the LNB being replaced really is the best I can hope for.

 

I agree. They are putting you back in the position you'd have been if they'd said what they should have ( "We can upgrade you to Sky Q. You'll need a new dish to use Q. If you want to revert to the non-Q system in future it'd need to be a 'hybrid' dish that supports both".)

 

I don't think you can realistically expect more.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...