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Cost-cutting couriers turn to get-out clauses for failure to deliver


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With particular emphasis on using prohibited items lists for avoiding liability for loss parcels:

 

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It appears that to keep costs down, couriers exempt anything remotely likely to suffer through manhandling, along with hazardous cargo. While customers might accept that fragile items are more susceptible to damage, there’s no reason why they should be more liable to getting lost.

https://www.theguardian.com/money/2019/dec/01/hermes-couriers-delivery-exclusions-insurance-claim?fbclid=IwAR1sUNyIlCp6wgqvDGE2XXtBikQ_loJ8IEaXrCKduxatzgY_hA7qghetlOQ

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